Home Forums Theme Support Dokan Sellers don't receive notification emails

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This topic contains 18 replies, has 2 voices, and was last updated by  Giorgio Giordani 3 years, 8 months ago.

Viewing 4 posts - 16 through 19 (of 19 total)
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  • #72577

    Yeasin Arafat
    Moderator
    Post count: 96

    Hello Giordani,

    I have just installed Dokan latest version 2.4.5. for the test. So please don't worry everything is alright with Dokan.

    Thank you ๐Ÿ™‚

    #72718

    Giorgio Giordani
    Member
    Post count: 10

    Hi there,

    i found where is the problem.
    When a customer buy a product, woocommerce automatically set the status of the order in “processing”. In this case the system doesn't send the email notification to sellers and admin store.

    If i change the statu order in “New Order”, the system send the email notification to sellers and Store Admin.

    Now. How can i change the behaviour of the new order flow? First “New order” and then “Processing”? I wouldn't to do this by hand…

    This case happens with every kind of payments.
    Please let me know to resolve it.

    GIorgio

    #72729

    Yeasin Arafat
    Moderator
    Post count: 96

    Hello Giordani,

    Sometime it happened for payment account which is demo/unverified. You can ask to WooCommerce what kind/type of account have to use. I hope everything will be all-right.

    Thank you ๐Ÿ™‚

    #72785

    Giorgio Giordani
    Member
    Post count: 10

    Woocommerce doesn't never answer.
    I try myself to fix it.

    If you have any kind of suggestion, I will be very happy.
    G

Viewing 4 posts - 16 through 19 (of 19 total)

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