Home Forums Theme Support Dokan Shipping Cost Error

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This topic contains 34 replies, has 2 voices, and was last updated by  Nayem 3 years, 9 months ago.

Viewing 15 posts - 1 through 15 (of 35 total)
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  • #66637

    jacky wong
    Member
    Post count: 100

    Hi

    When there are 2 versions (Physical and downloadable) for one product,

    If the customer buy the downloadable version, no shipping cost is calculated (which is good), however when customer buy both versions, the system will charge the downloadable version with shipping cost. (which is wrong, it should only charge the physical version with shipping cost)

    I have the latest versions of Dokan and Woocomerce, i have also tried the old version, which have the same problem.

    Can you advise on this? thank you.

    Regards
    Jacky

    #66649

    jacky wong
    Member
    Post count: 100
    This reply has been marked as private.
    #66661

    Nayem
    Moderator
    Post count: 6480

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #66675

    jacky wong
    Member
    Post count: 100

    Hi Nayem,

    I have just provided the login details. Thank you very much for your help. Can you advise me when this is fixed?

    Thanks

    Jacky

    #66679

    Nayem
    Moderator
    Post count: 6480

    Hello,

    After checking if we get the issue then we will fix it. I will inform you after finishing my work.

    Thanks.

    #66858

    jacky wong
    Member
    Post count: 100

    Hi,

    I have updated to the latest version 2.4.2, and this problem still exist. Can you please advise on this? Thanks

    Regards
    Jacky

    #66861

    Nayem
    Moderator
    Post count: 6480

    Hello Jacky,

    I have already forwarded this to our developer team. They will check your site as soon as possible.

    Thanks.

    #66864

    jacky wong
    Member
    Post count: 100

    Hi,

    I believe this is common issue, can you also test this on your demo site and let us know the result? Thanks

    Regards

    Jacky

    #66870

    Nayem
    Moderator
    Post count: 6480

    Hello,

    If this issue is coming from in our plugin then we will fix that. No need to worry about that. Please kee patience.

    Thanks.

    #66873

    Nayem
    Moderator
    Post count: 6480

    Hello Jacky,

    You did wrong configuration. You did not put any price in your default shipping price. You have override the parent shipping price and added additional cost $15. So when you are adding same parent product with Printed version it was adding additional quantity $15 and it was making the full cost $30. Please check.

    Thanks.

    #66881

    jacky wong
    Member
    Post count: 100

    Hi Nayem,

    I have just tested 2 situations:

    1. Set the parent shipping cost at $10 and set override shipping cost as $15. When i buy both versions the total shipping cost is $40 (which is wrong, it should be $25)

    2. Set the parent shipping cost at $10 and disable override shipping cost. When i buy both versions the total shipping cost is $10 (which is correct)

    I think the problem is linked to the override shipping cost function. How can a seller set shipping cost for a particular product without using the override shipping function as the seller may want to set different shipping cost for different products. By the way, where can seller set up the shipping class? Thanks

    Regards
    Jacky

    #66885

    jacky wong
    Member
    Post count: 100

    Hi,

    One more question, why the system applies the override shipping cost to a downloadable product?

    regards
    Jacky

    #66886

    Nayem
    Moderator
    Post count: 6480

    Hello,

    When your product has this kind of variation (downloadable and printable) seller should not use additional cost. It will create problem like this. From the backend admin will create shipping class.

    Thanks.

    #66888

    Nayem
    Moderator
    Post count: 6480

    It is not counting additional cost for the downloadable product. It is counting on the parent product. Now you have create variation and one is downloadable and one is printable. So when you will add downloadable product in the cart the system will add additional cost because you have set the product type in variation.

    Now, When you will add additional cost for a product it will add that cost in the cart. So, you should not override the shipping cost for a downloadable product.

    Thanks.

    #66890

    jacky wong
    Member
    Post count: 100

    Hi,

    Thanks for your prompt reply. But how can seller set up a different shipping price for different products?

    Thanks
    Regards
    Jacky

Viewing 15 posts - 1 through 15 (of 35 total)

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