This topic contains 34 reply and 2 voices, and was last updated by Nayem 4 years, 1 month ago
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August 12, 2015 at 11:38 am 66637
Nayem Hi When there are 2 versions (Physical and downloadable) for one product, If the customer buy the downloadable version, no shipping cost is calculated (which is good), however when customer buy both versions, the system will charge the downloadable version with shipping cost. (which is wrong, it should only charge the physical version with shipping cost) I have the latest versions of Dokan and Woocomerce, i have also tried the old version, which have the same problem. Can you advise on this? thank you. Regards Jacky
August 12, 2015 at 12:18 pm 66649
jacky wong jacky wong This reply has been marked as private.
August 12, 2015 at 12:48 pm 66661
Nayem Nayem

Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

August 12, 2015 at 1:28 pm 66675
jacky wong jacky wong

Hi Nayem,

I have just provided the login details. Thank you very much for your help. Can you advise me when this is fixed?

Thanks

Jacky

August 12, 2015 at 2:15 pm 66679
Nayem Nayem

Hello,

After checking if we get the issue then we will fix it. I will inform you after finishing my work.

Thanks.

August 13, 2015 at 2:07 pm 66858
jacky wong jacky wong

Hi,

I have updated to the latest version 2.4.2, and this problem still exist. Can you please advise on this? Thanks

Regards
Jacky

August 13, 2015 at 2:35 pm 66861
Nayem Nayem

Hello Jacky,

I have already forwarded this to our developer team. They will check your site as soon as possible.

Thanks.

August 13, 2015 at 2:37 pm 66864
jacky wong jacky wong

Hi,

I believe this is common issue, can you also test this on your demo site and let us know the result? Thanks

Regards

Jacky

August 13, 2015 at 2:58 pm 66870
Nayem Nayem

Hello,

If this issue is coming from in our plugin then we will fix that. No need to worry about that. Please kee patience.

Thanks.

August 13, 2015 at 3:13 pm 66873
Nayem Nayem

Hello Jacky,

You did wrong configuration. You did not put any price in your default shipping price. You have override the parent shipping price and added additional cost $15. So when you are adding same parent product with Printed version it was adding additional quantity $15 and it was making the full cost $30. Please check.

Thanks.

August 13, 2015 at 3:49 pm 66881
jacky wong jacky wong

Hi Nayem,

I have just tested 2 situations:

1. Set the parent shipping cost at $10 and set override shipping cost as $15. When i buy both versions the total shipping cost is $40 (which is wrong, it should be $25)

2. Set the parent shipping cost at $10 and disable override shipping cost. When i buy both versions the total shipping cost is $10 (which is correct)

I think the problem is linked to the override shipping cost function. How can a seller set shipping cost for a particular product without using the override shipping function as the seller may want to set different shipping cost for different products. By the way, where can seller set up the shipping class? Thanks

Regards
Jacky

August 13, 2015 at 3:53 pm 66885
jacky wong jacky wong

Hi,

One more question, why the system applies the override shipping cost to a downloadable product?

regards
Jacky

August 13, 2015 at 3:55 pm 66886
Nayem Nayem

Hello,

When your product has this kind of variation (downloadable and printable) seller should not use additional cost. It will create problem like this. From the backend admin will create shipping class.

Thanks.

August 13, 2015 at 3:58 pm 66888
Nayem Nayem

It is not counting additional cost for the downloadable product. It is counting on the parent product. Now you have create variation and one is downloadable and one is printable. So when you will add downloadable product in the cart the system will add additional cost because you have set the product type in variation.

Now, When you will add additional cost for a product it will add that cost in the cart. So, you should not override the shipping cost for a downloadable product.

Thanks.

August 13, 2015 at 3:59 pm 66890
jacky wong jacky wong

Hi,

Thanks for your prompt reply. But how can seller set up a different shipping price for different products?

Thanks
Regards
Jacky

August 13, 2015 at 4:00 pm 66891
Nayem Nayem

To set different rate for different product they have to override the default shipping cost. They can change only the additional cost. But the country cost and default rate will be same as the main shipping settings.

Thanks.

Viewing 15 Posts - 1 through 15 (of 34 total)