This topic contains 19 reply and 2 voices, and was last updated by Nayem 4 years ago
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July 13, 2015 at 10:28 pm 55508
Nayem I installed dokan plugin to my site. But these problem is occured. Button of registing by customer & uploading banner, profile image is not working. No reaction. How can I fix this situation? Php ver is 5.5 in my hosting server.
July 13, 2015 at 10:32 pm 55509
Sangok Kim Sangok Kim

button 1

button 2

July 14, 2015 at 10:56 am 55590
Nayem Nayem

Hello Sangok,

Please check for plugin or theme conflict. Disable all of your plugin except Dokan and WooCommerce and switch to a default theme or Dokan theme. If the problem remains then please let me know.

Thanks.

July 14, 2015 at 9:09 pm 55735
Sangok Kim Sangok Kim

I check my site again. (no other plugins, basic fifteen theme)

But the problem is same.

Look at these attachment files.

– banner, avatar upload :: url is changed > no reaction

– regist to customer :: The massage is that there is blank required thing.

(I attached two image files to e-mail.)

————————————————-
!!! Please note, if I do a test on a local web environment were operating normally.
(All them same files copy to localhost)

July 15, 2015 at 12:00 am 55759
Nayem Nayem

Hello,

I did not get any screenshot or attachment. Please upload your screenshot anywhere in the web and provide me the link here.

Thanks.

July 15, 2015 at 7:34 am 55809
Sangok Kim Sangok Kim

button error – 1

button error – 2

Thanks.

July 15, 2015 at 10:15 am 55818
Nayem Nayem

Please download the plugin file from your account and then re-install it again in your site. Make sure that you have no other plugin activated which causing conflict.

Thanks.

July 15, 2015 at 11:12 am 55833
Sangok Kim Sangok Kim

Yes, I tried to test again.

But same situation…

Please look at this doc.

Dokan Button error (google presentation)

July 15, 2015 at 1:24 pm 55845
Nayem Nayem This reply has been marked as private.
July 17, 2015 at 11:31 am 56123
Sangok Kim Sangok Kim

I provided the info. two days ago.

Please check my site.

July 17, 2015 at 11:48 am 56132
Nayem Nayem

Helloo Sangok,

I am sorry for being late. You will get your solution within today.

Thanks.

July 20, 2015 at 1:53 pm 56363
Sangok Kim Sangok Kim

Hello Nayem

Why don’t you answer to me?

That is a big problem on my site.

July 20, 2015 at 6:31 pm 56381
Nayem Nayem

Hello Sangok,

I am really sorry for being late. As I have informed you that we are in vacation and for this reason we can not reply within short time.

I have checked your site and failed to reproduce. There is lot of JS error in your site I will suggest you to do a fresh installation. We did not get this kind of issue in our plugin. You can check in our live demo.

July 20, 2015 at 6:45 pm 56407
Sangok Kim Sangok Kim

I tried to check on a fresh installation site immediatelly. >>> http://pre.dothome.co.kr (similler server)

after only wordpress install , plus dokan plugin

But the situation is same.

I can’t regist by custommer. (seller is alright) Upload seller’s banner, profile picture is not going.

Please check my site. I can’t normally use this plugin now.

I give you another server info.

July 20, 2015 at 8:06 pm 56423
Nayem Nayem

I will check your site again.

Thanks.

July 20, 2015 at 8:12 pm 56428
Nayem Nayem

Hello,

Please update your server PHP version. Our plugin require minimum PHP version 5.4.

Thanks.

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