Home Forums Theme Support Dokan Store Page Contact Form NOT Working !

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This topic contains 18 replies, has 2 voices, and was last updated by  towhid 3 years, 6 months ago.

Viewing 15 posts - 1 through 15 (of 19 total)
  • Author
    Posts
  • #69116

    kenneth
    Member
    Post count: 170

    The seller are not receiving any email when the user sent them a message via the contact form on the store page. Please fix it asap.

    #69159

    towhid
    Participant
    Post count: 4505

    Hello Kenneth,

    We have already forwarded this issue to our developer team. Please allow me some time. Hope I will come back to you with a right solution.

    Thanks

    #69271

    kenneth
    Member
    Post count: 170

    I just found out where the issue lies. When I enable the option “Enable Store Sidebar From Theme” , everything works fine, the contact form as well as the left alignment works as it should. When i disable it, the problem came back and this doesn't happen in previous version so I believe it's a bug to be fixed.

    #69324

    kenneth
    Member
    Post count: 170

    New issue again ! the contact form on store page doesn't send email when using ipad mini. please help!

    #69333

    towhid
    Participant
    Post count: 4505

    Hello Kenneth,

    Can you please clear the browser cache from your ipad mini and see what happen.

    Thanks

    #69335

    kenneth
    Member
    Post count: 170

    Tried that many times and used different devices, same result ! the message “your email is sent” doesn't even appear after sending message. Why don't you give it a try yourself and see if you get the same problem.

    #69498

    towhid
    Participant
    Post count: 4505

    Hello Kenneth,

    Make sure you have already logged in as a seller.

    Thanks

    #69500

    kenneth
    Member
    Post count: 170

    Hi Towhid, I think you do not understand, the contact form is for visitors to contact seller. Do they need to login in order to send message to the seller ??

    #69501

    kenneth
    Member
    Post count: 170

    On the desktop, the contact form on store page works fine but NOT on mobile devices. That's my point.

    #69502

    towhid
    Participant
    Post count: 4505

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #69505

    kenneth
    Member
    Post count: 170

    Hi Towhid, You don't need my login to check, I'm sure it's the same for everyone here. All you need to do is try it out on your demo with the latest version.

    #69507

    kenneth
    Member
    Post count: 170

    Or since you already register a seller account at my site, try sending a message to yourself using a mobile phone or tablet and see if you receive it.

    #69508

    towhid
    Participant
    Post count: 4505

    Hello Kenneth,

    Ok, I will check all the problems you have mentioned. Please allow me some time.

    Thanks

    #69758

    kenneth
    Member
    Post count: 170

    any update ??

    #69765

    towhid
    Participant
    Post count: 4505

    Hello Kenneth,

    One can not send mail to a seller without login to the site.

    I have reproduced this issue from my mobile but failed. I can only see the difference for your site.

    To find out the actual reason I need the login details from you.

    Thanks

Viewing 15 posts - 1 through 15 (of 19 total)

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