Store Page Contact Form NOT Working !
towhid
8 years, 7 months ago| Author | Posts |
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August 26, 2015 at 2:27 pm 69116 | |
| towhid | The seller are not receiving any email when the user sent them a message via the contact form on the store page. Please fix it asap. |
August 26, 2015 at 6:17 pm 69159 | |
towhid
| Hello Kenneth, We have already forwarded this issue to our developer team. Please allow me some time. Hope I will come back to you with a right solution. Thanks |
August 27, 2015 at 10:30 am 69271 | |
kenneth
| I just found out where the issue lies. When I enable the option “Enable Store Sidebar From Theme” , everything works fine, the contact form as well as the left alignment works as it should. When i disable it, the problem came back and this doesn’t happen in previous version so I believe it’s a bug to be fixed. |
August 27, 2015 at 3:25 pm 69324 | |
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kenneth
| New issue again ! the contact form on store page doesn’t send email when using ipad mini. please help! |
August 27, 2015 at 3:53 pm 69333 | |
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towhid
| Hello Kenneth, Can you please clear the browser cache from your ipad mini and see what happen. Thanks |
August 27, 2015 at 3:57 pm 69335 | |
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kenneth
| Tried that many times and used different devices, same result ! the message “your email is sent” doesn’t even appear after sending message. Why don’t you give it a try yourself and see if you get the same problem. |
August 29, 2015 at 12:27 pm 69498 | |
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towhid
| Hello Kenneth, Make sure you have already logged in as a seller. Thanks |
August 29, 2015 at 12:31 pm 69500 | |
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kenneth
| Hi Towhid, I think you do not understand, the contact form is for visitors to contact seller. Do they need to login in order to send message to the seller ?? |
August 29, 2015 at 12:31 pm 69501 | |
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kenneth
| On the desktop, the contact form on store page works fine but NOT on mobile devices. That’s my point. |
August 29, 2015 at 12:38 pm 69502 | |
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towhid
| Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong. Thank you 🙂 |
August 29, 2015 at 12:40 pm 69505 | |
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kenneth
| Hi Towhid, You don’t need my login to check, I’m sure it’s the same for everyone here. All you need to do is try it out on your demo with the latest version. |
August 29, 2015 at 12:41 pm 69507 | |
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kenneth
| Or since you already register a seller account at my site, try sending a message to yourself using a mobile phone or tablet and see if you receive it. |
August 29, 2015 at 12:43 pm 69508 | |
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towhid
| Hello Kenneth, Ok, I will check all the problems you have mentioned. Please allow me some time. Thanks |
August 31, 2015 at 1:09 pm 69758 | |
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kenneth
| any update ?? |
August 31, 2015 at 2:38 pm 69765 | |
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towhid
| Hello Kenneth, One can not send mail to a seller without login to the site. I have reproduced this issue from my mobile but failed. I can only see the difference for your site. To find out the actual reason I need the login details from you. Thanks |
August 31, 2015 at 2:41 pm 69767 | |
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kenneth
| What do you mean by “One can not send mail to a seller without login to the site.”, i have just sent an email using the store page contact form on desktop to the seller without loggin in !! It makes no sense if only registered user can send message to seller!!! |
