Home Forums Theme Support Dokan Subscription Plan purchased but not enabling

This topic is: not resolved

This topic contains 53 replies, has 4 voices, and was last updated by  Nayem 3 years, 10 months ago.

Viewing 15 posts - 31 through 45 (of 54 total)
  • Author
    Posts
  • #55288

    Mubasher
    Member
    Post count: 97
    This reply has been marked as private.
    #55296

    Nayem
    Moderator
    Post count: 6480

    Hello Mubasher,

    I will suggest you to purchase the sub pack first. If not works then I will check your PayPal details again.

    Thanks.

    #55300

    Mubasher
    Member
    Post count: 97

    Ok just purchased plan 2 on my website as a seller and still Is not activating.

    Payment from seller has gone through smoothly into my admin (site owner) PayPal account. You can see this if you login to my website.

    But the subscription plans are not activating apart from the free plan.

    #55358

    Nayem
    Moderator
    Post count: 6480

    Hello Mubasher,

    I will check your site and within today you will get solution.

    Thanks.

    #55397

    Nayem
    Moderator
    Post count: 6480

    Hello Mubasher,

    Can you please provide your correct FTP details? Please tell me the folder name.

    Thanks.

    #55404

    Mubasher
    Member
    Post count: 97
    This reply has been marked as private.
    #55406

    Nayem
    Moderator
    Post count: 6480

    Please tell me the folder name. Where I should navigate in the Cpanel?

    #55408

    Mubasher
    Member
    Post count: 97
    This reply has been marked as private.
    #55411

    Nayem
    Moderator
    Post count: 6480

    Ok thank you. Please allow us some time. We will fix it.

    #55412

    Mubasher
    Member
    Post count: 97

    Yes this needs to be resolved as it is getting silly for an issue taking this long.! And wasting time.

    #55414

    Nayem
    Moderator
    Post count: 6480

    We saw that you have deleted few files from the subscription add-on. For that reason it was creating this issue.

    Thanks.

    #55421

    Mubasher
    Member
    Post count: 97

    That is weird as I never accessed cpanel and don't even know where the files are.

    Can you check it is working now from frontend.

    #55424

    Nayem
    Moderator
    Post count: 6480

    Hello,

    Sorry for the misunderstanding. We are working on your issue. Please keep patience.

    #55441

    Nayem
    Moderator
    Post count: 6480

    Please check your site now. We have fixed it.

    Thanks.

    #55801

    Mubasher
    Member
    Post count: 97

    thank you i will check it and test. can you tell me what the issue was for my reference? what i have noticed is i have created a plan with 3 products but i have only added 1 product and when adding variation to the product it does not allow me to save- i have the following message above-

    Error! Sorry your subscription exceds your package limits please update your package subscription.

    This software is full of bugs… one thing after another!

Viewing 15 posts - 31 through 45 (of 54 total)

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