Home Forums Theme Support Dokan taxes not being calculated

This topic is: not resolved

This topic contains 18 replies, has 2 voices, and was last updated by  towhid 4 years ago.

Viewing 15 posts - 1 through 15 (of 19 total)
  • Author
    Posts
  • #45158

    Oleg
    Member
    Post count: 46

    hi
    my taxes are not being calculated
    in the cart it says TAX $0.00
    I enabled the tax calculator and added standard tax rate for California
    something like
    Country Code:US State Code:CA ZIP/Postcode:90020 City:Los Angeles and so on
    after I click save the zip-code and city disappear and * shows up

    can someone please help

    #45220

    towhid
    Participant
    Post count: 4505

    Hello Oleg,

    Can you please send me a screenshot. It will help me to find out the actual problem.

    Thanks

    #46015

    Oleg
    Member
    Post count: 46

    Tax Class

    Tax Options

    Cart

    #46140

    towhid
    Participant
    Post count: 4505

    Hello Oleg,

    I will reproduce this issue. Please allow me sometimes. Hope I will come back to you with a right solution.

    Thanks

    #46189

    Oleg
    Member
    Post count: 46

    thanks

    #46353

    towhid
    Participant
    Post count: 4505

    Hello Oleg,

    I have tried to reproduce this issue but failed. Make sure you had properly configured Dokan settings. If the issue still persists then check for your theme or plugin conflicts. You can disable all your plugins except Dokan and switch to a default theme of WordPress like – Twenty Twelve, Twenty Thirteen, Twenty Fourteen and let me know the results.

    Also, in Tax Option settings please set “Calculate Tax Based On: Customer billing address”. Then try to purchase a product for test purpose and see what happen.

    Please let me know the update.

    Thanks

    #52514

    Oleg
    Member
    Post count: 46

    still not working

    #52529

    towhid
    Participant
    Post count: 4505

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #52535

    towhid
    Participant
    Post count: 4505

    Hello Oleg,

    I have got your site details successfully. Please allow me sometimes. I will discuss this issue with our developer team. They will be available from tomorrow.

    Thanks

    #52536

    Oleg
    Member
    Post count: 46
    This reply has been marked as private.
    #52540

    towhid
    Participant
    Post count: 4505

    Hello Oleg,

    I will discuss this issue with our developer team. Please allow me sometimes.

    Thanks

    #53049

    Oleg
    Member
    Post count: 46
    This reply has been marked as private.
    #53077

    towhid
    Participant
    Post count: 4505

    Hello Oleg,

    Actually TAX rates are calculating from woocommerce. Dokan does not manage any tax rates. Dokan can just inherit those tax rate which is applied in woocommerce tax table.

    I will suggest you to please contact with woocommerce. Hope they will help you regarding this issue.

    Thanks

    #53081

    Oleg
    Member
    Post count: 46

    but it used to work before update

    #53082

    towhid
    Participant
    Post count: 4505

    Hello Oleg,

    It also stop to work after the update the woocommerce plugin.

    Thanks

Viewing 15 posts - 1 through 15 (of 19 total)

The topic ‘taxes not being calculated’ is closed to new replies.