August 16, 2015 at 6:35 pm #67323
NurulMemberPost count: 105
haha my apologies. i was only going to write the first paragraph which is: I am also facing an issue on this page. When is a update coming. I have a form in the header, on the side and in the footer.
i got carried away. my apologies. i will create another post.
By the way, is there going to be a fix for this issue in the next update?August 17, 2015 at 5:19 am #67449
We aren't comfortable with providing FTP access to our site. Please provide us with installation instructions and we can implement the fix.
Thanks.August 17, 2015 at 11:35 am #67492
There are some complex works we have done to fix the issue. But it is very difficult to provide a written instruction. However, to get the fix for you have to wait for the next update.
ThanksAugust 17, 2015 at 7:50 pm #67691
If I give FTP access, will you fix the problem?
Thanks.August 18, 2015 at 2:56 pm #67771
Have you read my last post? Maybe you have missed my comment. I told you that without the FTP I can not do any code base work. So I need the FTP.
ThanksAugust 19, 2015 at 7:13 am #67945This reply has been marked as private.August 19, 2015 at 10:31 am #67951
I have forwarded this issue to our developer team. Please allow me some time.
ThanksAugust 19, 2015 at 10:06 pm #68074
It appears your development team has fixed the issue. If so, are we able to move forward?
Thanks.August 20, 2015 at 2:48 pm #68277
Yes, you can now move forward. If you get any trouble please let me know. I am here to help you.
ThanksAugust 21, 2015 at 12:10 am #68359
We began working on the site and discovered that one of the changes made has broken Dokan Store Support. The comment form for Sellers and Customers to reply to a Support Ticket does not appear. This is only occuring for tickets created since Dokan made the fix on our server. We deactivated all plugins except Dokan Store Support, Dokan, and WooCommerce and switched to a default theme. The reply form still does not appear. How can we fix this?
A screenshot is below that shows the form does not appear using the default theme.
Thanks.August 22, 2015 at 2:56 pm #68578
I have reproduced this issue but did not get any fault. Let send me the seller login details for whom you are getting trouble. I need to check through that user.
ThanksAugust 22, 2015 at 9:41 pm #68646
It's happening for every user. It's not user specific. We logged into the techsupport account and confirmed the issue there. If you log-in and go to My Tickets with Store Owners (under the Your Account menu), we've created a test ticket so you can see the issue.
Thanks.August 23, 2015 at 6:13 pm #68730
I have forwarded this issue to our developer team. Please allow me some time. Hope I will come back to you with a right solution.
ThanksAugust 24, 2015 at 11:30 am #68798
You have only given me a seller login details which is not enough for diagnosis the fault. Please provide me wp-admin login details.
ThanksAugust 24, 2015 at 4:16 pm #68844
We have updated the permissions to admin. Please let us know when it's fixed so we can continue development.
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