Viewing 15 Topics - 16 through 30 (of 30 total)
Author Posts
August 17, 2015 at 5:19 am 67449
Carlos Carlos

Hi towhid,

We aren’t comfortable with providing FTP access to our site. Please provide us with installation instructions and we can implement the fix.

Thanks.

August 17, 2015 at 11:35 am 67492
towhid towhid

Hello Carlos,

There are some complex works we have done to fix the issue. But it is very difficult to provide a written instruction. However, to get the fix for you have to wait for the next update.

Thanks

August 17, 2015 at 7:50 pm 67691
Carlos Carlos

Hi towhid,

If I give FTP access, will you fix the problem?

Thanks.

August 18, 2015 at 2:56 pm 67771
towhid towhid

Hello Carlos,

Have you read my last post? Maybe you have missed my comment. I told you that without the FTP I can not do any code base work. So I need the FTP.

Thanks

August 19, 2015 at 7:13 am 67945
Carlos Carlos This reply has been marked as private.
August 19, 2015 at 10:31 am 67951
towhid towhid

Hello Carlos,

I have forwarded this issue to our developer team. Please allow me some time.

Thanks

August 19, 2015 at 10:06 pm 68074
Carlos Carlos

Hi Towhid,

It appears your development team has fixed the issue. If so, are we able to move forward?

Thanks.

August 20, 2015 at 2:48 pm 68277
towhid towhid

Hello Carlos,

Yes, you can now move forward. If you get any trouble please let me know. I am here to help you.

Thanks

August 21, 2015 at 12:10 am 68359
Carlos Carlos

Hi Towhid,

We began working on the site and discovered that one of the changes made has broken Dokan Store Support. The comment form for Sellers and Customers to reply to a Support Ticket does not appear. This is only occuring for tickets created since Dokan made the fix on our server. We deactivated all plugins except Dokan Store Support, Dokan, and WooCommerce and switched to a default theme. The reply form still does not appear. How can we fix this?

A screenshot is below that shows the form does not appear using the default theme.

Thanks.

August 22, 2015 at 2:56 pm 68578
towhid towhid

Hello Carlos,

I have reproduced this issue but did not get any fault. Let send me the seller login details for whom you are getting trouble. I need to check through that user.

Thanks

August 22, 2015 at 9:41 pm 68646
Carlos Carlos

Hi towhid,

It’s happening for every user. It’s not user specific. We logged into the techsupport account and confirmed the issue there. If you log-in and go to My Tickets with Store Owners (under the Your Account menu), we’ve created a test ticket so you can see the issue.

Thanks.

August 23, 2015 at 6:13 pm 68730
towhid towhid

Hello Carlos,

I have forwarded this issue to our developer team. Please allow me some time. Hope I will come back to you with a right solution.

Thanks

August 24, 2015 at 11:30 am 68798
towhid towhid

Hello Carlos,

You have only given me a seller login details which is not enough for diagnosis the fault. Please provide me wp-admin login details.

Thanks

August 24, 2015 at 4:16 pm 68844
Carlos Carlos

Hi Towhid,

We have updated the permissions to admin. Please let us know when it’s fixed so we can continue development.

Thanks.

August 27, 2015 at 11:58 am 69285
towhid towhid

Hello Carlos,

Sorry for my late reply. I missed your last post somehow. Still I am not getting access to the backend and FTP server due to incorrect login details. Can you please check yourself and send me again the correct login details.

Thanks

Viewing 15 Topics - 16 through 30 (of 30 total)