Home Forums Theme Support Dokan Unable to edit user

This topic is: resolved

This topic contains 27 replies, has 3 voices, and was last updated by  Sekander Badsha 4 years, 10 months ago.

Viewing 13 posts - 16 through 28 (of 28 total)
  • Author
    Posts
  • #23462

    Michael
    Member
    Post count: 34

    Hi Sk,
    Sorry mayebe i didn't state clearly, the error occurs in the admin backend -> all seller -> edit user -> update

    Regards,Hoe Meng

    #23465

    Michael
    Member
    Post count: 34

    Hi Sk,

    Sorry maybe i didn't state clearly, the error occurs in the admin backend -> all seller -> edit user -> update

    Edit product is working all the time. just when the product under pending status, can't preview.

    #23468

    Sk
    Moderator
    Post count: 371

    Hello Michael,

    We got the issue. It happens when an administrator try to input a seller facebook link from back end. But administrator can input his facebook link from back end.
    We or our customers didn't face such kind of problem before. Let us found the reason of problem and solve of this issue though we think it's a minor issue because sellers are suppose to fill there facebook link from there store settings.

    Thank you.

    #23470

    Michael
    Member
    Post count: 34

    Hi Sk,

    Near, but not really, the facebook link insert by the seller themselves. when they have facebook link in their account, then i can't update their profile. Thanks and hope you can get back to me as soon as possible.

    #23471

    Sk
    Moderator
    Post count: 371

    Yaap got your point. Surely we will get back soon.

    #25367

    Michael
    Member
    Post count: 34

    I'm still not getting any response regarding to this? Any solution to resolved this?

    #25577

    Sekander Badsha
    Member
    Post count: 2067

    Hello Michael,
    I'd like to help you. Do you have the latest version of Dokan? If you have the latest version of Dokan, you shouldn't face the above error. I have just tested.
    If you're still getting this issue, let me know.

    #25582

    Michael
    Member
    Post count: 34

    Yes, I believe i having the latest version and i still encounter the same issue.

    #25719

    Sekander Badsha
    Member
    Post count: 2067

    Provide your admin login and FTP credentials in a private reply. And take a full backup of your files and Database. We'll have a look what's going wrong there.

    #25733

    Michael
    Member
    Post count: 34
    This reply has been marked as private.
    #25829

    Sekander Badsha
    Member
    Post count: 2067

    You only provided your FTP, not “Admin” login info.

    #25830

    Michael
    Member
    Post count: 34
    This reply has been marked as private.
    #25895

    Sekander Badsha
    Member
    Post count: 2067

    I have tested the issue on your site and got the error. But haven't got anything in my testing environment (Though I'm using the dev version). I believe you've missed something in the theme while customizing. You may replace the theme with the default one and see if the issue solves or not.

Viewing 13 posts - 16 through 28 (of 28 total)

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