Home Forums Theme Support Dokan Variable Products & Stock qty not working

This topic is: not resolved

This topic contains 61 replies, has 6 voices, and was last updated by  Nayem 4 years, 3 months ago.

Viewing 15 posts - 1 through 15 (of 62 total)
  • Author
    Posts
  • #31885

    Ryan
    Member
    Post count: 59

    Hi,

    We are having an issue with “stock qty” and variations. Quantities are not saving correctly with variable products. Whether you have chosen “manage stock for me” or uncheck manage stock for me, nothing saves correctly. When in the variations tab, when you add a quantity in in the “stock qty” field and click update, the product updates but the “stock qty” field is now empty. Then you go back and click on the “inventory” tab the quantity is incorrect.

    Could you please take a look at this for me. You already have the login details.

    Thank you ๐Ÿ™‚

    #31896

    Nayem
    Moderator
    Post count: 6480

    Hello Ryan,

    I tested your issue but failed to reproduce. I will discuss about your issue with our developer team. Hope they will help me to find what is going wrong. Please keep patience. I will back to you soon.

    Thank you ๐Ÿ™‚

    #31898

    ALPRIME ALPRIME
    Member
    Post count: 51

    Hello,
    i have the same problem.
    Sometime when i edit a product, with variation, and stock management, with stock qty, and i have to go to variation/qty to update qty… when i save, the system lost the check box of stock management, i have to check again, and go again in variation/qty and update qty and save, and after that, the qty is save.

    on edit mode for a product, we never see the stock qty in varaition/qty, but on the website, the qty is ok.

    #31906

    Ryan
    Member
    Post count: 59

    Hello Nayem,

    I am not sure how the issue did not show for you. It happens with every variable product. I have recorded a video to show you exactly was is happening.

    1. Checked box for stock management
    2. Input 100 stock
    3. In Variation there are two products and each product should have 50 qty.
    4. When I submit the 50qty for each variation, the field clears after clicking update.
    5. When I go back to inventory tab, the total only says 50. It should say 100.
    6. The system is only recognizing 50 products instead of the 100 we should have. (50 red, 50 blue)
    7. The frontend only shows 50 total qty of the product, when it should show 100.
    8. Other issue – when the update button is clicked, the page refreshes to the bottom of the page. How do we fix that to load normally.

    8. Other issue I see is the page refreshing incorrectly – when the update button is clicked, the page refreshes to the bottom of the page. How do we fix that to load normally.

    Thank you for your help. Hopefully this video helps clarify things for you. ๐Ÿ™‚

    #31951

    Nayem
    Moderator
    Post count: 6480

    Hello Ryan,

    I found your problem and i have forwarded this to our developer team. They will fix it as early as possible. I will notify you after fixing your this issue. Please keep patience.

    Thank you ๐Ÿ™‚

    #31956

    Nayem
    Moderator
    Post count: 6480

    Hello Ryan,

    Do you have the complete back up of your site?. Please send us the FTP details of your site in a private reply. We will fix it as soon as possible.

    Thank you ๐Ÿ™‚

    #31969

    Ryan
    Member
    Post count: 59
    This reply has been marked as private.
    #31978

    Nayem
    Moderator
    Post count: 6480

    Hello Ryan,

    Thank you for your details. Allow us some time to fix this. Please keep patience.

    #32125

    Nayem
    Moderator
    Post count: 6480

    Hello Ryan,

    We have fixed your issue. Please check and let me know. One thing you need to know that when you will use product variations stock that time you can not use single product stock in inventory option. Without product variation then you can manage your single product stock in inventory option.

    Thank you for understanding ๐Ÿ™‚

    #32129

    Ryan
    Member
    Post count: 59

    Hello Nayem,

    Thank you for fixing this issue. I will review and let you know if I see any other problems. Could you please specify what files were edited so I can transfer these to our production site.

    Thank you! ๐Ÿ™‚

    #32135

    Nayem
    Moderator
    Post count: 6480

    Hello Ryan,

    Please open Dokan plugin folder then go to includes/wc-functions.php. In templates/Edit/inventory.php and sidebar.php. This files were edited.

    Thank you ๐Ÿ™‚

    #32158

    ALPRIME ALPRIME
    Member
    Post count: 51

    Hello Nayem,

    can you tell me what did you do to correct this bug ?
    Can you send me the right files, because i have the same problem that Ryan !

    And is in your nexte version this fix will be present ?

    thank you.

    #32160

    Nayem
    Moderator
    Post count: 6480

    Hello Alprime,

    We are working with some feature and issues including this. We will fix this in our next release. Please keep patience.

    Thank you ๐Ÿ™‚

    #32175

    Ryan
    Member
    Post count: 59
    This reply has been marked as private.
    #32187

    Nayem
    Moderator
    Post count: 6480

    Hello Ryan,

    The developer i have assigned for your issue is now in weekend. He will be available from Sunday. After his coming back i will discuss about this with him. Hope you will understand me.

    Thank you for having patience. ๐Ÿ™‚

Viewing 15 posts - 1 through 15 (of 62 total)

The topic ‘Variable Products & Stock qty not working’ is closed to new replies.