Home Forums Theme Support Dokan Withdraw request

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This topic contains 38 replies, has 3 voices, and was last updated by  Tom Djurhuus 4 years, 2 months ago.

Viewing 15 posts - 1 through 15 (of 39 total)
  • Author
    Posts
  • #38559

    Tom Djurhuus
    Member
    Post count: 15

    Hi there,

    I have a little problem, with the request option in Dokan.

    I have set the Minimum Withdraw Limit to be 1000. And now when testing, I have a seller account, that has a Current Balance of 17.000. However, when the seller goes to “Withdraw”, I see the message:

    “You don't have sufficient balance for a withdraw request!”

    Please advise!

    #38577

    Nayem
    Moderator
    Post count: 6480

    Hello Tom,

    You have set the minimum withdraw limit to be 1000. So you can not withdraw balance below 1000. Because that minimum balance required to make a withdraw request.

    Thank you ๐Ÿ™‚

    #38634

    Erik
    Member
    Post count: 81

    Well actually i have the same,

    i sold a product for 2.000 euro

    against 10%

    so seller has a balace of 1.800 euro

    On the withdraw page i get: You don't have sufficient balance for a withdraw request!

    Set the minimum withdraw limit to: 10

    is maybe 1.800 seen as one point eight euro?

    How to resolve?

    Gr Erik

    #38635

    Nayem
    Moderator
    Post count: 6480

    Hello Erik,

    You have set your minimum withdraw limit as 10 that means 10 euro and for this you are not able to withdraw balance.

    #38637

    Erik
    Member
    Post count: 81

    What do you mean? withdraw minimum is 10 euro but my balance is โ‚ฌ 1800

    #38638

    Erik
    Member
    Post count: 81

    I think if you look and test you will see it does not work

    #38639

    Nayem
    Moderator
    Post count: 6480

    Hello Erik,

    Please provide a screenshot here. It will help me to find out the problem.

    Thank you ๐Ÿ™‚

    #38640

    Nayem
    Moderator
    Post count: 6480

    I have tested here but it is working fine. Please make sure that you are using the latest version of Dokan which is v2.0.1.

    Thank you ๐Ÿ™‚

    #38641

    Erik
    Member
    Post count: 81
    This reply has been marked as private.
    #38642

    Erik
    Member
    Post count: 81
    This reply has been marked as private.
    #38643

    Nayem
    Moderator
    Post count: 6480

    Hello Erik,

    Please make sure that you have set those settings as like as this screenshot-

    #38644

    Nayem
    Moderator
    Post count: 6480

    If nothing works then please provide your login details by using this form – http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #38646

    Erik
    Member
    Post count: 81
    This reply has been marked as private.
    #38648

    Nayem
    Moderator
    Post count: 6480

    You can send your site details by using that form. It will be more easy to test.

    #38657

    Tom Djurhuus
    Member
    Post count: 15

    Hi again,

    I have the latest version of the Dokan Plugin. And I've set it up, as you have. So that the Withdram Limit is 1000. The Withdraw Threshold is -1.

    The vendor account has 17532 in its account. But still is not allowed to make a withdraw request.

    The Dokan Withdraw settings page

    Dokan Vendor Withdraw overview page

Viewing 15 posts - 1 through 15 (of 39 total)

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