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March 9, 2015 at 2:51 am 38559
Hi there, I have a little problem, with the request option in Dokan. I have set the Minimum Withdraw Limit to be 1000. And now when testing, I have a seller account, that has a Current Balance of 17.000. However, when the seller goes to "Withdraw", I see the message: "You don't have sufficient balance for a withdraw request!" Please advise!
March 9, 2015 at 10:03 am 38577
Nayem Nayem

Hello Tom,

You have set the minimum withdraw limit to be 1000. So you can not withdraw balance below 1000. Because that minimum balance required to make a withdraw request.

Thank you 🙂

March 9, 2015 at 3:40 pm 38634
Erik Erik

Well actually i have the same,

i sold a product for 2.000 euro

against 10%

so seller has a balace of 1.800 euro

On the withdraw page i get: You don’t have sufficient balance for a withdraw request!

Set the minimum withdraw limit to: 10

is maybe 1.800 seen as one point eight euro?

How to resolve?

Gr Erik

March 9, 2015 at 3:51 pm 38635
Nayem Nayem

Hello Erik,

You have set your minimum withdraw limit as 10 that means 10 euro and for this you are not able to withdraw balance.

March 9, 2015 at 4:05 pm 38637
Erik Erik

What do you mean? withdraw minimum is 10 euro but my balance is € 1800

March 9, 2015 at 4:11 pm 38638
Erik Erik

I think if you look and test you will see it does not work

March 9, 2015 at 4:13 pm 38639
Nayem Nayem

Hello Erik,

Please provide a screenshot here. It will help me to find out the problem.

Thank you 🙂

March 9, 2015 at 4:18 pm 38640
Nayem Nayem

I have tested here but it is working fine. Please make sure that you are using the latest version of Dokan which is v2.0.1.

Thank you 🙂

March 9, 2015 at 4:34 pm 38641
Erik Erik This reply has been marked as private.
March 9, 2015 at 4:34 pm 38642
Erik Erik This reply has been marked as private.
March 9, 2015 at 4:46 pm 38643
Nayem Nayem

Hello Erik,

Please make sure that you have set those settings as like as this screenshot-

March 9, 2015 at 4:48 pm 38644
Nayem Nayem

If nothing works then please provide your login details by using this form – http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

March 9, 2015 at 4:56 pm 38646
Erik Erik This reply has been marked as private.
March 9, 2015 at 4:59 pm 38648
Nayem Nayem

You can send your site details by using that form. It will be more easy to test.

March 9, 2015 at 5:57 pm 38657
Tom Djurhuus Tom Djurhuus

Hi again,

I have the latest version of the Dokan Plugin. And I’ve set it up, as you have. So that the Withdram Limit is 1000. The Withdraw Threshold is -1.

The vendor account has 17532 in its account. But still is not allowed to make a withdraw request.

The Dokan Withdraw settings page

Dokan Vendor Withdraw overview page

March 9, 2015 at 5:59 pm 38658
Nayem Nayem

Please provide your login details by using this form – http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

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