Home Forums Plugin Support WP User Frontend Pro Your site administrator has blocked your access to the WordPress back-office

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This topic contains 15 replies, has 4 voices, and was last updated by  Alex 5 years, 6 months ago.

Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
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  • #7827

    hatchmedia
    Participant
    Post count: 116

    Hi guys,

    Since the weekend, I have been having massive problems with this error message for any users other than Admin accessing the site. This means, nobody can post!

    From what I recall, the only thing that I changed was the Permalinks settings from ‘Day and Name' to ‘Post name'. I have tried swapping that back but it has not worked.

    I have all users other than the Admin set up as Contributors. This has not changed.

    I have Admin Access Area set to Admins only because I do not want users to access the backend, they can only post on the front end. This was set like this before hand and was working before the weekend.

    I also use Theme My Login and have the redirection path set to http://mysite.com/rescues/%user_login%/my-pets – this was working before the weekend and has not changed. I have also tested all other User Roles links and tested when TML is set to Default after logging in but to no avail.

    There are no additional plugins installed to cause this issue – the only thing that has changed on the site were the permalinks from what I recall.

    I hope you can help

    Cheers

    Damien

    #7831

    Mahi
    Member
    Post count: 1555

    Hello Damien,

    With WPUF, you dont have to worry about your users role, any one can post from front-end.
    And, from WPUF plugin settings you can setup back-end access – Admin only.

    Not sure whats going on with your site, possibly somehow your admin's role been changed. If you can't do anything then change it from phpMyadmin

    #7832

    hatchmedia
    Participant
    Post count: 116

    Hi Mahi,

    The problem though is that no users other than the Admin are able to login to the site to post onto the frontend.

    This has been working for me for the last 7 months using WPUF and WPUF Pro when it was released, but since the weekend, the users are unable to login.

    So, to reiterate, my Admin is fine, no problems, its all other users. Only the admin is allowed access the backend so I do have backend access set to admin only, but this has been the same for the last 7 months when everything was working.

    When the other users try to login to post on the front end, they receive the message – “Access Denied, Your site administrator has blocked your access to the WordPress back-office” and that has only been since the weekend because the last user post was posted on 31st of August.

    Cheers

    Damien

    #7836

    hatchmedia
    Participant
    Post count: 116

    Hey guys

    Is anyone able to help with this?

    Cheers

    Damien

    #7845

    Mahi
    Member
    Post count: 1555

    Hello Damien,

    Can you share your site login details with us? Please reply as private.

    #7848

    hatchmedia
    Participant
    Post count: 116
    This reply has been marked as private.
    #7865

    hatchmedia
    Participant
    Post count: 116

    Hi Mahi/Tareq

    Have either of you had a chance to look into this? My site has effectively been not working for the last week and I am very eager to get it fixed.

    When I disable WPUFPro the other users are able to login, when I reenable it, i get the same issue again.

    Thanks

    Damien

    #7886

    hatchmedia
    Participant
    Post count: 116

    Hi Mahi,

    Have you had a chance to look at this yet? I'm sorry to ask again, but I really need some help with this.

    Thanks

    Damien

    #7921

    Tareq Hasan
    Keymaster
    Post count: 2831

    I just logged in with paws account and made post. It worked just fine. I think everything is working fine?

    #7925

    hatchmedia
    Participant
    Post count: 116

    Hi Tareq!

    Thank you for testing this! I appreciate it.

    The only problem is that when I try to log back in with the paws account, I encounter the same message about not having access to the back-office.

    What is also strange is that I have noticed another user was able to post yesterday.

    Could this be an IP address related issue? I will be trying it somewhere else today as a test, but thats the only explanation I can come up with for now?

    Damien

    #7927

    Tareq Hasan
    Keymaster
    Post count: 2831

    No, this is not an IP address issue. I think what might be is, when the user is loggin in, it's redirecting the user to wp-admin and you are seeing that error and which is normal. Navigating to the site homepage should be fine. As you are using WPUF's user blocking option, this is working as it should.

    You can use “Peter's Login Redirect” plugin to redirect a user to homepage after loggin in.

    #7931

    hatchmedia
    Participant
    Post count: 116

    Hi Tareq,

    Whilst this does make sense, I have a few of concerns.

    – This was all working fine up until last week, nothing changed from what I can recall with the exception of the permalinks.
    – I currently use Theme My Login. That already has a redirection module and none of the user roles are set to go to the Admin screen, all to the WPUF Dashboard area.
    – Logging in as the example user works for you, but not for me, which would suggest that they are being redirected to the correct location for you and not me?

    The reason for me needing to get in as one of the users is I do actually need to set up their dashboard areas better than they currently are, but cant really get the proper user experience if I cannot log in as them.

    I hope you can address some of my follow up concerns.

    Thanks again as ever!

    Damien

    #8065

    hatchmedia
    Participant
    Post count: 116

    Hey Tareq,

    Just a quick update – Peters Login Redirect plugin did work for me.

    I am still a bit baffled as to why I needed to install this though as the logins had been working fine without it up until this issue started happening.

    Working now anyway! Thanks

    Damien

    #13642

    Alex
    Member
    Post count: 4

    hi I have same issue did you get to fix it? if so how…? please advice since Im un able to use it

    #13655

    hatchmedia
    Participant
    Post count: 116

    Hey Alex,

    I installed Peters Login Redirect plugin and it resolved the issue.

    As I mentioned before, I'm not sure why I needed to as the site had been working perfectly before hand, but I have not had any issues with it since installing the plugin.

    I hope this helps

    Damien

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