Home Forums Theme Support Dokan A Few Questions & An Issue

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This topic contains 6 replies, has 3 voices, and was last updated by  Nayem 4 years, 4 months ago.

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  • #32994

    Brandon H
    Member
    Post count: 37

    Hello,

    I have a few questions and an issue regarding Dokan. I am currently using the Dokan plugin on my website with a different theme than the default Dokan theme.

    First, my issue: Sellers are unable to save details in the Seller Dashboard > Settings area. I am able to create and edit products perfectly fine, and that data saves, but when I attempt to modify Seller settings in the Seller Dashboard and click “Update Settings”, a loading wheel runs but nothing saves. If you click the button more than once, additional loading wheels appear.

    Any way this can be fixed?

    Secondly, I had some questions regarding features.

    1.) Any way to handle returns directly with the Seller? Right now, I'd have to process them manually and forward every return request to the Seller. Is there any way to add a feature to allow customers to request a return from the Seller directly so the Seller can work directly with the customer regarding this?

    2.) Any way to add shipment tracking? I would like it if the Seller would be able to enter shipment tracking numbers along with their orders, that way customers could actually keep track of their orders from various Sellers. Furthermore, it would prevent the hassle of customers having to inquire about their orders constantly, or having to manually send out tracking codes.

    3.) Any way to restrict Withdraws based on delivery? Right now, you can set that you will only allow Sellers to withdraw money based on the status of the order. (I have mine set to when the order is marked as “Completed”. My only worry with this is that a Seller could just mark an order as Completed, take the money and run and then I have to deal with the issue.) What I'd like to do instead is only allow for withdraws when the order has arrived + some days. So, for example, the Seller enters the order tracking code, and can only withdraw the money something like 7 days after the order has “Arrived” according to the entered shipment tracking code. This way, I know the customer has received the order and has had time to inspect it to make sure everything is legitimate and there.

    I don't believe the requests I have made are currently included in Dokan- if so, please feel free to correct me and let me know how these things can be accomplished. Otherwise, if they are not included- will they be, or is there any way to insert them? (I believe they are extremely beneficial in making sure that the Buyers receive legitimate items, the Sellers can handle returns directly, and that I don't have to worry about scams and paying money out of my own pocket).

    Thanks,
    -Brandon

    #33094

    Sekander Badsha
    Member
    Post count: 2067

    Hello Brandon,

    Solution to the first issue:
    a) please check if your permalink structure is set to “post name” and “product”. If not, please set that and save; if yes just click save (this will update your permalink structure).
    b) please check your file permissions and assure that they are 644 or greater.
    c) check your .htaccess files for rewrite rules.
    d) check for plugin conflicts by deactivating all your plugins except WooCommerce and Dokan.

    Features:
    1) This can be done with PayPal adaptive payment. This allows the sellers to receive payments in real time and they will be liable for any refund requests (if parallel method used).
    2) We do not have any shipment tracking feature.
    3) This is on our to-do list and will be available from February.

    #33097

    Brandon H
    Member
    Post count: 37
    This reply has been marked as private.
    #33283

    Brandon H
    Member
    Post count: 37
    This reply has been marked as private.
    #33297

    Nayem
    Moderator
    Post count: 6480

    Hello Brandon H,

    Can you pelase confirm me that when you update seller settings page did you see any undefined error?. If you got any undefined error while updating settings page then please follow this step bellow-

    To fix this error please open wp-content/plugins/wedevs-dokan-plugin/classes/template-settings.php. In line number 99 you will see something like this 'address' => strp_tags( $_POST['setting_address'] ),. You have to write this line as 'address' => strip_tags( $_POST['setting_address'] ),.

    Please check and let me know. Thank you ๐Ÿ™‚

    #33385

    Brandon H
    Member
    Post count: 37

    Hello,

    I did not receive any error whatsoever. I would click the “Update Settings” button and the loading wheel would appear, but nothing would happen.

    I did try the fix anyway, though, and it did work successfully!

    Thanks for your help!
    -Brandon

    #33389

    Nayem
    Moderator
    Post count: 6480

    Hello Brandon,

    Please mark this topic as resolved, if you have no more question.

    Thank you ๐Ÿ™‚

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