October 17, 2014 at 12:05 am #28546
I want to add to an user a subscription package manually, but when I go to user profile de select box is empty. And on database “wp_wpuf_subscription” there aren't any subscription package saved, but when I go to subscriptions I can see three subscriptions I have created.
Can you help me? pleaseOctober 19, 2014 at 6:58 pm #28679
Please check if you have enabled “charge for posting” and “force pack purchase” from settings -> payment . If they are not turned on, you will not get the option to assign package in the user profile.
If you have turned on the above mentioned options, and you are still unable to assign a package from the users profile, please check for plugin conflicts by deactivating all other plugin and let me know the results.
Thank you 🙂October 21, 2014 at 5:34 pm #28816
I tried to enabled that options and deactive plugins but It's not working.
I send you and screenshot of my problem. There is no subscription on list, but I've created three subscriptions.
And DataBase table wp_wpuf_subscription is empty.
Thank youOctober 21, 2014 at 5:34 pm #28817This reply has been marked as private.October 25, 2014 at 10:34 pm #29050
Please provide your login details by using this form -http://wedevs.com/provide-login-details/. I will have a look what is going wrong. Do not forget to mention the link of this thread.
Thank you for having patience 🙂October 28, 2014 at 12:36 am #29200
I've sent you my login. Beware, the platform is running. Please.
Thank you.October 30, 2014 at 4:52 pm #29444
I have logged in to your site and got that you have not enabled “Force Pack Purchase” and all your packs are recurring. As recurring packs charges the user automatically each month, this can not be assigned by the admin.
I have changed your normal pack to a single subscription pack and this is being displayed on the user profile for assigning.
Thank you for having patience 🙂December 9, 2014 at 4:54 am #32013
BenMemberPost count: 14
Hi wedevs team!
I'm in the same situation as the OP. I force pack purchases, and do recurring subscriptions.
Why can I not assign the package in this manner manually? I want to charge most users, but not all of them, to post, so I'd like to be able to give some paid accounts out for free, so I'd like to assign those users a package.
Hope you can provide a solution!
BenDecember 9, 2014 at 12:32 pm #32024
NayemModeratorPost count: 6480
I am really sorry to say that you can not assign package to your user manually. We do no have such kind of feature right now. I will notify to our developer team about this feature. Hope they will think about it.
Thank you for understanding.December 13, 2014 at 12:58 pm #32237
I want to make your situation a bit clear with the reply of @nayem.
You can assign a normal package to an user by navigating to wp-admin -> Edit users profile.
On the bottom of the profile edit page, you will see a button to “Assign Package”. But those will be a single purchase pack.
You can not assign recurring packs from the users profile.
Hope this clear things up. Let me know if you feel confused. 🙂
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