Home Forums Plugin Support WP User Frontend Pro Add subscription package to an user

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This topic contains 9 replies, has 4 voices, and was last updated by  Sekander Badsha 4 years, 5 months ago.

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  • #28546

    Marc
    Member
    Post count: 5

    I want to add to an user a subscription package manually, but when I go to user profile de select box is empty. And on database “wp_wpuf_subscription” there aren't any subscription package saved, but when I go to subscriptions I can see three subscriptions I have created.

    Can you help me? please

    #28679

    Sekander Badsha
    Member
    Post count: 2067

    Hello Marc,
    Please check if you have enabled “charge for posting” and “force pack purchase” from settings -> payment . If they are not turned on, you will not get the option to assign package in the user profile.

    If you have turned on the above mentioned options, and you are still unable to assign a package from the users profile, please check for plugin conflicts by deactivating all other plugin and let me know the results.

    Thank you ๐Ÿ™‚

    #28816

    Marc
    Member
    Post count: 5

    Helllo,

    I tried to enabled that options and deactive plugins but It's not working.

    I send you and screenshot of my problem. There is no subscription on list, but I've created three subscriptions.

    And DataBase table wp_wpuf_subscription is empty.

    Thank you

    #28817

    Marc
    Member
    Post count: 5
    This reply has been marked as private.
    #29050

    Sekander Badsha
    Member
    Post count: 2067

    Hello Marc,

    Please provide your login details by using this form -http://wedevs.com/provide-login-details/. I will have a look what is going wrong. Do not forget to mention the link of this thread.

    Thank you for having patience ๐Ÿ™‚

    #29200

    Marc
    Member
    Post count: 5

    Hello Sekander,

    I've sent you my login. Beware, the platform is running. Please.

    Thank you.

    #29444

    Sekander Badsha
    Member
    Post count: 2067

    Hello Marc,

    I have logged in to your site and got that you have not enabled “Force Pack Purchase” and all your packs are recurring. As recurring packs charges the user automatically each month, this can not be assigned by the admin.

    I have changed your normal pack to a single subscription pack and this is being displayed on the user profile for assigning.

    Please check.

    Thank you for having patience ๐Ÿ™‚

    #32013

    Ben
    Member
    Post count: 14

    Hi wedevs team!

    I'm in the same situation as the OP. I force pack purchases, and do recurring subscriptions.

    Why can I not assign the package in this manner manually? I want to charge most users, but not all of them, to post, so I'd like to be able to give some paid accounts out for free, so I'd like to assign those users a package.

    Hope you can provide a solution!

    Regards,

    Ben

    #32024

    Nayem
    Moderator
    Post count: 6480

    Hello Ben,

    I am really sorry to say that you can not assign package to your user manually. We do no have such kind of feature right now. I will notify to our developer team about this feature. Hope they will think about it.

    Thank you for understanding.

    #32237

    Sekander Badsha
    Member
    Post count: 2067

    Hello Ben,

    I want to make your situation a bit clear with the reply of @nayem.

    You can assign a normal package to an user by navigating to wp-admin -> Edit users profile.

    On the bottom of the profile edit page, you will see a button to “Assign Package”. But those will be a single purchase pack.

    You can not assign recurring packs from the users profile.

    Hope this clear things up. Let me know if you feel confused. ๐Ÿ™‚

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