Home Forums Theme Support Dokan After Theme Install Problem

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This topic contains 16 replies, has 4 voices, and was last updated by  Cris Cunanan 4 years, 3 months ago.

Viewing 15 posts - 1 through 15 (of 17 total)
  • Author
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  • #35178

    Cris Cunanan
    Member
    Post count: 16

    After several attempts of installing the plugin and activating,the theme messed up the entire site. I can't see anything or can't even log in on my dashboard on my word press. Is there a way I can revert the changes or uninstall the theme?

    The website is located at http://www.hockeycellar.com
    The log in is located at http://www.hockeycellar.com/wp-admin

    Both pages are white as it can be. Please help!

    #35179

    Sekander Badsha
    Member
    Post count: 2067

    Hello Chris,

    If you are a developer and good with codes. Please turn on the debug mode of WordPress and you will be able to see the errors that is making the pages to be blank.
    http://codex.wordpress.org/WP_DEBUG

    If not, then please provide your login details by using this form http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #35183

    Erik
    Member
    Post count: 81

    Perhaps you could login on ftp and put a undrrscore on the folder of the plugin.

    Gr erik

    #35221

    Sekander Badsha
    Member
    Post count: 2067

    Hello Chris,

    Your PHP version is outdated. The latest version of PHP is 5.6.

    You have to upgrade it to 5.4 or later.

    Please contact your hosting provider to upgrade your hosting.

    #35224

    Cris Cunanan
    Member
    Post count: 16

    Thanks for your help! Now, i already updated it to php 5.4. What's the
    required step(s)?

    #35278

    Cris Cunanan
    Member
    Post count: 16

    Now that things are going in the right direction, due to great response and cooperation of Sekander, I only have few things to polish on this site. First off, I want to get rid of the “Meta” on the bottom left of the page and, I would like to remove the links on the bottom right (located on the footer). After that, things are going to be great!

    #35294

    Nayem
    Moderator
    Post count: 6480

    Hello Cris,

    Can you please provide you ftp details?. I need to change some lines in your theme file.

    Thank you ๐Ÿ™‚

    #35355

    Cris Cunanan
    Member
    Post count: 16

    So I ended up talking to my webhost in regards to my website. My problem is that my customers cannot receive email from my website if they forget their password. Can you please help me to fix it?

    According to the webhost, that they should get an email according to this report -> http://www.hockeycellar.com/phpinfo.php

    They are claiming that you guys should use the correct path to sendmail which is /usr/sbin/sendmail -t -i

    Your help is greatly appreciated!

    #35405

    Nayem
    Moderator
    Post count: 6480

    Hello Cris,

    If you suspect that the problem is because of our plugin you can deactivate that. WordPress has a default feature to send email to the newly registered user and admin. You should get that for sure. You can not accuse WordPress or its mailing system.

    Please check that if that works then Dokan will work too and if not then discuss with your hosting provider again.

    N:B- I have your ftp details. Should i edit the footer section?.

    #35419

    Cris Cunanan
    Member
    Post count: 16

    Hi Nayem, yes please remove the footer links and the meta box on the right! While you're at it, do you mind removing the url name and shop name when they are registering as a seller? It just doesn't make sense on our end to have those. Thank you so much for your great help!

    I still have yet to figure out how to fix the email issue!

    #35420

    Nayem
    Moderator
    Post count: 6480

    Hello Cris,

    I think you have change your ftp account details. Can you please provide me the correct details in a private reply?.

    #35440

    Nayem
    Moderator
    Post count: 6480

    Hello Cris,

    Please check the footer now. It is now fine. You can add footer text from Customize->Theme settings->Footer text. If you want to show your text in the footer section then write your text in the footer text filed to show.

    Thank you ๐Ÿ™‚

    #35480

    Cris Cunanan
    Member
    Post count: 16

    Hi Nayem, is there a way where the store name and the store url be removed when registering as a seller? We just find it unnecessary! Thanks!

    #35507

    Nayem
    Moderator
    Post count: 6480

    Hello Cris,

    Yeah there is a way to remove those field. You have to open Dokan/includes/template-tags.php and comment out line number- 447-457. Hope it will work fine.

    Thank you ๐Ÿ™‚

    #35557

    Cris Cunanan
    Member
    Post count: 16

    Hey Nayem, thank you so much for your help! Where can I see the configuration of the email coming from my store? The web host told me that I need to make sure that the code is correct since it is not under their control since it is enabled on their service. Thanks again! ๐Ÿ™‚

Viewing 15 posts - 1 through 15 (of 17 total)

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