This topic contains 16 reply and 4 voices, and was last updated by Cris Cunanan 4 years, 8 months ago
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January 28, 2015 at 1:33 pm 35178
Cris Cunanan After several attempts of installing the plugin and activating,the theme messed up the entire site. I can't see anything or can't even log in on my dashboard on my word press. Is there a way I can revert the changes or uninstall the theme? The website is located at www.hockeycellar.com The log in is located at www.hockeycellar.com/wp-admin Both pages are white as it can be. Please help!
January 28, 2015 at 1:41 pm 35179
Sekander Badsha Sekander Badsha

Hello Chris,

If you are a developer and good with codes. Please turn on the debug mode of WordPress and you will be able to see the errors that is making the pages to be blank.
http://codex.wordpress.org/WP_DEBUG

If not, then please provide your login details by using this form http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

January 28, 2015 at 2:11 pm 35183
Erik Erik

Perhaps you could login on ftp and put a undrrscore on the folder of the plugin.

Gr erik

January 28, 2015 at 9:55 pm 35221
Sekander Badsha Sekander Badsha

Hello Chris,

Your PHP version is outdated. The latest version of PHP is 5.6.

You have to upgrade it to 5.4 or later.

Please contact your hosting provider to upgrade your hosting.

January 28, 2015 at 10:09 pm 35224
Cris Cunanan Cris Cunanan

Thanks for your help! Now, i already updated it to php 5.4. What’s the
required step(s)?

January 29, 2015 at 2:28 pm 35278
Cris Cunanan Cris Cunanan

Now that things are going in the right direction, due to great response and cooperation of Sekander, I only have few things to polish on this site. First off, I want to get rid of the “Meta” on the bottom left of the page and, I would like to remove the links on the bottom right (located on the footer). After that, things are going to be great!

January 29, 2015 at 3:49 pm 35294
Nayem Nayem

Hello Cris,

Can you please provide you ftp details?. I need to change some lines in your theme file.

Thank you 🙂

January 30, 2015 at 1:08 pm 35355
Cris Cunanan Cris Cunanan

So I ended up talking to my webhost in regards to my website. My problem is that my customers cannot receive email from my website if they forget their password. Can you please help me to fix it?

According to the webhost, that they should get an email according to this report -> http://www.hockeycellar.com/phpinfo.php

They are claiming that you guys should use the correct path to sendmail which is /usr/sbin/sendmail -t -i

Your help is greatly appreciated!

January 31, 2015 at 11:12 am 35405
Nayem Nayem

Hello Cris,

If you suspect that the problem is because of our plugin you can deactivate that. WordPress has a default feature to send email to the newly registered user and admin. You should get that for sure. You can not accuse WordPress or its mailing system.

Please check that if that works then Dokan will work too and if not then discuss with your hosting provider again.

N:B- I have your ftp details. Should i edit the footer section?.

January 31, 2015 at 2:59 pm 35419
Cris Cunanan Cris Cunanan

Hi Nayem, yes please remove the footer links and the meta box on the right! While you’re at it, do you mind removing the url name and shop name when they are registering as a seller? It just doesn’t make sense on our end to have those. Thank you so much for your great help!

I still have yet to figure out how to fix the email issue!

January 31, 2015 at 3:05 pm 35420
Nayem Nayem

Hello Cris,

I think you have change your ftp account details. Can you please provide me the correct details in a private reply?.

February 1, 2015 at 10:40 am 35440
Nayem Nayem

Hello Cris,

Please check the footer now. It is now fine. You can add footer text from Customize->Theme settings->Footer text. If you want to show your text in the footer section then write your text in the footer text filed to show.

Thank you 🙂

February 2, 2015 at 6:54 am 35480
Cris Cunanan Cris Cunanan

Hi Nayem, is there a way where the store name and the store url be removed when registering as a seller? We just find it unnecessary! Thanks!

February 2, 2015 at 12:31 pm 35507
Nayem Nayem

Hello Cris,

Yeah there is a way to remove those field. You have to open Dokan/includes/template-tags.php and comment out line number- 447-457. Hope it will work fine.

Thank you 🙂

February 3, 2015 at 4:21 am 35557
Cris Cunanan Cris Cunanan

Hey Nayem, thank you so much for your help! Where can I see the configuration of the email coming from my store? The web host told me that I need to make sure that the code is correct since it is not under their control since it is enabled on their service. Thanks again! 🙂

February 3, 2015 at 11:35 am 35587
Nayem Nayem

Hello Cris,

Mailing system for Dokan is manged by WooCommerce. If you suspect or your hosting provider is suspecting about our plugin you can try with default WordPress system with all the plugins disabled.

That means you have only WordPress installed and no plugin. WordPress has a default feature to mail the admin when someone register or comments. So if that work then every other plugin should work without any issues.

Thank you 🙂

Viewing 15 Posts - 1 through 15 (of 16 total)