Home Forums Plugin Support WP User Frontend Pro Cant change the plugin content after duplicate site – urgente!

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This topic contains 17 replies, has 2 voices, and was last updated by  rocketseven 5 years, 10 months ago.

Viewing 15 posts - 1 through 15 (of 18 total)
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  • #5516

    rocketseven
    Participant
    Post count: 34

    Hello and thanks in advanced for your help

    I used the plugin duplicator to clone my site for testings and other changes. I have bought the premium plugin with 5 website licences. Since i cloned the site, i loosed some information on the original one (things like notifications messages for example) and now i cant change anything on my original site.

    Just for example, i have a form that i would like to change the notification mail and the Update Post Button text and when i click “update” nothing changes. the plugin does not allow me to do any changes on my original website.

    How can i fix that? its very urgent!

    Thank you very much for your help and support
    My purchase order is #3237

    Best regards

    RS

    #5517

    rocketseven
    Participant
    Post count: 34

    I forgot to say that in the duplicated site i can make all the changes without any problem, so i think it has to do with licence keys (i have licence for 5 websites).

    Another thing related with this plugin and related to this post:

    http://wedevs.com/support/topic/translation-you-are-already-logged-in/

    It gives an error when i try to update my .pot file

    Maybe related to the same problem?

    Best regards and thank you for your help

    RS

    #5521

    Tareq Hasan
    Keymaster
    Post count: 2831

    I used the plugin duplicator to clone my site for testings and other changes.

    Is that a plugin you used to clone your site? If thats the issue, I am not sure why you are posting it here. Should you not ask for duplicator support?

    It's not about license key, license key doesn't block any functionality of the plugin in any way. You just get the error notification on the admin panel, nothing more than that.

    If you can't change any settings in the original site and lost some data, it might be some database issue caused by the duplicator plugin.

    About the translation issue, what I said to should work without any problem. If you have the error still, download WPUF again and it has the translation in it's pot file.

    #5522

    rocketseven
    Participant
    Post count: 34

    Hello and thank you very much for your help

    The plugin just don´t work anymore…

    Is there any way i can reinstall the plugin without loosing all the forms i´ve created so far?

    Thanks for your help

    Best regards

    RS

    #5523

    Tareq Hasan
    Keymaster
    Post count: 2831

    I am not sure what kind of problem you are facing. You can post the login details so I could find any possible issue.

    #5526

    rocketseven
    Participant
    Post count: 34

    hello Tareq

    Thank you for your help and support.
    I´ve just installed a backup from my site in order to keep working with it and everything is working again.

    But just for others i will report the problem:

    I´ve just cloned my site using duplicator plugin. After that WPUF stopped working properly and it was impossible to make changes in the forms (simple changes like changing the notification e-mail).

    In the clone site however, everything was working ok.

    As Tarek said, probably is a database conflict with the plugin duplicator and probably has nothing to do with WPUF.

    Many thanks for your help, attention and time regarding this issue.

    Best regards

    RS

    #5534

    rocketseven
    Participant
    Post count: 34
    This reply has been marked as private.
    #5535

    rocketseven
    Participant
    Post count: 34
    This reply has been marked as private.
    #5553

    Tareq Hasan
    Keymaster
    Post count: 2831

    I tried to update, but couldn't. The big form isn't the problem, cause the settings and form items are stored separately.

    #5556

    rocketseven
    Participant
    Post count: 34

    Hello

    Thanks for your help

    Do you have any idea why this is happening?

    Best

    RS

    #5557

    Tareq Hasan
    Keymaster
    Post count: 2831

    Sorry, I've no idea.

    #5568

    rocketseven
    Participant
    Post count: 34

    Were does WPUF writes its settings?

    #5623

    rocketseven
    Participant
    Post count: 34

    hello and sorry for the inconvenience of insisting on this problem.

    I´ve started to create a new site from zero in order to solve this problem and it returned again.
    It´s impossible to change the notification mail on form.

    In my new site i disabled all the plugins to see if there was a conflict.

    Even stranger is that i´ve created a form that does not let me change the notification mail and then i´v created another one exactly the same but without form fields.

    In the form without fields i can change the notification mail. In the other one with fields i can´t. Its completely locked.

    Thank you very much for your support on this issue.
    I´m stuck on this

    Best regards

    RS

    #5624

    rocketseven
    Participant
    Post count: 34
    This reply has been marked as private.
    #5639

    Tareq Hasan
    Keymaster
    Post count: 2831

    I guess the problem solved. I was able to update the form.

    The problem seems to me is the Edit Lock feature from WordPress. It uses a meta key _edit_lock to lock a post from edited by different user at the same time. I think the previous site had a user and this form was locked to that user. I've just deleted that meta field and seems like it solved the problem.

Viewing 15 posts - 1 through 15 (of 18 total)

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