I've been working with this plugin and it's add-ons for over a year now. I have needed support here and there over that time, but WeDevs has always been very helpful in resolving my issues.
Also, I'm experiencing the same issue as you right now, and it appears that many people have been experiencing the same. If it helps, a widespread issue like this hasn't happened in my experience, till now, but it is totally worth the wait. I'm sure you'll love the power of this plugin once the issue is resolved.