Home Forums General Ideas Chargebacks/Refunds/Disputes

This topic contains 2 replies, has 3 voices, and was last updated by  johanna 4 years, 7 months ago.

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  • #27098

    JosephK
    Member
    Post count: 43

    I can't comment over here on the thread about Chargebacks, because I'm not a customer yet. I'd like to share Stripe Connect is the solution, I think.

    Via Stripe:

    Refunds, Disputes
    With Stripe Connect, the responsibility for refunds or disputes lies with your users and not with the platform (though, through the API, you have the power to take refund and dispute actions on behalf of your user). Your users should also have a direct relationship with their customers: their business name will appear on the credit card statements, and they'll be ultimately responsible for refunds or disputes.

    If you're taking all of the payments into a single Stripe account, your platform will handle and is ultimately responsible for all refunds, disputes and customer support. It should be clear to your user that they're paying you directly, and your business name will appear on your customers' credit card statements.

    I'm in talks to get the plugin developed, anyone here interested in crowd funding this?

    Edit: this plugin is to be developed for the Doken Plugin (NOT theme).

    #27210

    Tareq Hasan
    Keymaster
    Post count: 2831

    The stripe connect gateway is in our roadmap, but as our hands are really busy right now, we can't promise you any ETA.

    #27362

    johanna
    Member
    Post count: 1

    stripe will be a good idea!!!!

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