Home Forums Theme Support Dokan checkout and vendors dashboard

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This topic contains 53 replies, has 3 voices, and was last updated by  towhid 3 years, 8 months ago.

Viewing 15 posts - 1 through 15 (of 54 total)
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  • #51629

    Frank
    Member
    Post count: 33

    Hi Dokan,

    I am having a few issues with the Dokan software. Can you please help me figure this out?

    Problems for customers:
    When you go to cart and press the proceed to checkout button it will just end up in the cart again. It does work if you go straight to the checkout button in the top menu.

    Problems for vendors:
    When a vendor goes to Dashboard > Products > Add a new product the only thing the vendor can fill in is the price and product details. So the vendor is not able to add a product name,photo’s,short description,category and product tags.

    I am as well trying to get a search bar in the top menu, but can’t figure out how I do this?

    I did not change anything in these pages, so I have no idea what the problem could be.

    Thank you!

    #51656

    towhid
    Participant
    Post count: 4505

    Hello Geenen,

    I have tried to reproduce this issue but failed. Make sure you had properly configured Dokan settings. If the issue still persists then check for your theme or plugin conflicts. You can disable all your plugins except Dokan and switch to a default theme of WordPress like – Twenty Twelve, Twenty Thirteen, Twenty Fourteen and let me know the results.

    Thanks

    #52630

    Frank
    Member
    Post count: 33

    Hello Towhid,

    I have tried it again and my Dokan settings seem to be correct, but still having the same issues. I could disable all the plugins and change the team but then I loose all my work I have put in the website until this point. Is there any other way this problem can be fixed? My theme is supported by woo commerce so it should be able to work right?

    Thanks!

    Frank

    #52721

    James
    Member
    Post count: 48

    “Problems for customers:
    When you go to cart and press the proceed to checkout button it will just end up in the cart again. It does work if you go straight to the checkout button in the top menu.”

    I am having the same exact problem; and would also be interested in a solution.

    “Problems for vendors:
    When a vendor goes to Dashboard > Products > Add a new product the only thing the vendor can fill in is the price and product details. So the vendor is not able to add a product name,photo’s,short description,category and product tags.”

    In the WP Admin dashboard create a new user with the “Seller” role. Give it an email and login you can use. Log out of the admin account; and use the new account to check. If that works; it could be that the WP settings have the customer role defaulted when someone creates an account, and you just have to update it according to your site. I did that yesterday; not sure if that will solve your problem but it worked for me.

    #52739

    towhid
    Participant
    Post count: 4505

    Hello Geenen,

    Can you please let me know that @james solution is work for you or not?

    Thanks

    #52750

    Frank
    Member
    Post count: 33

    Hi James,

    Thank you for the tip! I have created a new user but unfortunately it did not work. I have also tried to change the role of the user but this also had no success. Hopefully WeDevs can help me out further.

    #52751

    Frank
    Member
    Post count: 33

    Hi @towhid,

    As you can see in the post above it didn't work out for me yet. Still with a different user I can create a new product in the dashboard. Any idea why?

    Thanks!

    #52801

    towhid
    Participant
    Post count: 4505

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you 🙂

    #52963

    towhid
    Participant
    Post count: 4505

    Hello Gennen,

    Please update latest dokan version is 2.3 which has recently released. Hope you will not get those inconsistencies after the update.

    Please let me know when the update done.

    Thanks

    #53045

    Frank
    Member
    Post count: 33

    Hi Towhid,

    I just did the update but unfortunately it didn't make a change on the product uploading problem. Maybe you can check again? What did change is that when you click on the cart button it will directly go to the cart!! So that is very good news for me and this will also solve your problem @james

    Thank you for the good support, and I hope we can solve the product uploading!

    #53072

    towhid
    Participant
    Post count: 4505

    Hello Geenen,

    Please check your site now and let me know the result. I have fixed all those issue you mentioned.

    Thanks

    #53084

    Frank
    Member
    Post count: 33

    You are the best!! It works perfectly now.

    Thanks!! 🙂

    #53097

    towhid
    Participant
    Post count: 4505
    This reply has been marked as private.
    #53473

    Frank
    Member
    Post count: 33
    This reply has been marked as private.
    #53845

    towhid
    Participant
    Post count: 4505

    Hello Geenen,

    Can you please send me a screenshot about the glitch and send me a user name for test purpose. I want to see the product uploading issue through mobile devices.

    Thanks

Viewing 15 posts - 1 through 15 (of 54 total)

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