Home Forums Theme Support Dokan dashboard items not saving

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This topic contains 8 replies, has 2 voices, and was last updated by  Nayem 3 years, 6 months ago.

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  • #71093

    Monique
    Member
    Post count: 8

    We have updated our WP, Woocommerce and themes to the latest versions, as well as Dokan plugin.
    When we open the dashboard, a seller can not perform the following actions:
    – store – settings: no fields are saved, nor do we get a message
    – shipping: when adding a second ship-to country, a dropdown is shown but it does not react. In the source code of the page, you can see the dividers (‘——-‘) but no countries and the dropdown does not even show the dividers
    – social: items are not saved

    We need to launch our site today so this is very urgent!
    I have read the post on the select2 js, put the code in my finctions.php of the child but to no avail.

    Please look at this asap.

    #71107

    Nayem
    Moderator
    Post count: 6480

    Hello,

    Please check for plugin conflict. Deactivate your all plugins except Dokan and WooCommerce. If the problem remains then let me know.

    Thanks.

    #71113

    Monique
    Member
    Post count: 8

    Hi Nayhem,
    Yes we did try this but no positive result. The problem exists with both premium themes Atelier and HandyStore.
    Before updating Woocommerce, WordPress, the template and Dokan it worked fine ! So the problem isn't the theme.

    #71131

    Nayem
    Moderator
    Post count: 6480

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #71135

    Monique
    Member
    Post count: 8
    This reply has been marked as private.
    #71266

    Monique
    Member
    Post count: 8

    Hi Nayhem, any news on the progress? We really need to go live…

    #71272

    Nayem
    Moderator
    Post count: 6480

    Hello Monique,

    This issue is occurring for your theme. Please change your theme and it will work fine. I have activated marketica child and it was working fine.

    Thanks.

    #71350

    Monique
    Member
    Post count: 8

    I changed the theme like you said but nothing changed, also marketica child doesn't work. It is really a plugin problem!

    #71401

    Nayem
    Moderator
    Post count: 6480

    Hello Monique,

    I have checked it. Your seller dashboard settings saved and I was able to select a country from the dropdown. Can you please provide a screenshot to make me clear? And please mark the specific area.

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