This topic contains 8 reply and 2 voices, and was last updated by towhid 4 years, 2 months ago
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September 3, 2015 at 12:05 pm 70270
towhid Hi, I have several support threads, but this one is perhaps my biggest setback to being able to launch the website. I am trying to run some test auctions with test buyers and sellers, but whenever my test buyer tries to make a bid, it says "You cannot a place bid for "XYZ" because the product is out of stock." The product is however an auction, and nowhere that I see, can I indicate a quantity for the auction item. Whenever I add a new auction listing item, I get the message "Success! The product has been updated successfully." but when I go to the user dashboard for auction listings, https://rerunlax.com/dashboard/auction/ it reads "Out of Stock" I can't complete a test auction purchase at this point in time, and can't find a solution to indicate that the item is not out of stock. Please help. Thanks Thanks for your help, Staci
September 3, 2015 at 6:57 pm 70369
towhid towhid

Please provide your login details(also FTP) by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

September 6, 2015 at 5:53 pm 70680
towhid towhid

Hello Anastasia,

I have got your login details. Please allow me some time to check the issue you have mentioned.

Thanks

September 7, 2015 at 4:26 pm 70791
towhid towhid

Hello Anastasia,

We have solved your problem. Can you please check yourself and let me know the result.

Thanks

September 8, 2015 at 10:01 am 70879
Anastasia Anastasia

Hi,

Yes, as I have done test listings the “out of stock” error has gone away, and I am able to proceed to checkout with my test buyer in a separate browser from the admin and the seller.

Yet, as I proceed with checkout with the test buyer, I keep getting the error “Invalid shipping method.” before being directed to PayPal. I have tried changing the WooCommerce selling locations to just the United States and all countries, and the error is the same.

I have also tried editing the shipping settings within the seller account at https://rerunlax.com/dashboard/settings/shipping/ for a default shipping price. Yet I still get the same error, “Invalid shipping method.”

I am unable to launch the website until we are able to successfully run a test auction.

Please advise.

Thank you.

September 8, 2015 at 9:23 pm 71016
towhid towhid

Hello Anastasia,

Please let me know is it necessary to enable shipping feature with auction? If not, you can disable the shipping feature.

To disable the shipping feature please navigate to WooCommerce->Settings->Shipping Options->Enable shipping(disable) and Enable the shipping calculator on the cart page(disable).

Thanks

September 11, 2015 at 12:46 am 71382
Anastasia Anastasia

Hi,

Yes, as the auction items are tangible items that have to be sent in the mail, we anticipate that most sellers will want to have the option to collect shipping in addition to the winning bid.

I have temporarily disabled the shipping feature to do a test buy/sell transaction, which went smoothly with no other errors.

But, ultimately we anticipate that this will be important for sellers to be able to make money by using our site.

Please let me know how it can be configured to collect shipping without the error.

Thank you in advance,

Staci

September 12, 2015 at 6:01 pm 71535
towhid towhid

Hello Anastasia,

I have to discuss about this with our developer. After the discussion, I will inform you. Please have a patience.

Thanks

September 15, 2015 at 11:43 am 71838
towhid towhid

Hello Anastasia,

Can you please check your site now and let me know the result. We have fixed the issue.

Thanks

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