Home Forums Theme Support Dokan Dokan Import Export Blank Page and Category Filtering on Homepage

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This topic contains 12 replies, has 2 voices, and was last updated by  Nayem 4 years, 3 months ago.

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #37054

    Gary
    Member
    Post count: 39

    Hello I am having 2 problems which is holding my site back to gaining more visitors.

    1. My sellers wish to import their store products from other websites to their store on my marketplace, I purchased the Dakan Import Export Plugin months ago and have not been ablke to get it to work. Once I have installed and navigate to Dashboard -> Tools I am given a blank page. I have tried to disable all other plugins and I still have the same problem, I have even tried to use dokan theme, and even tried on a fresh instal. Can you send me the updated plugin I notice others have had the same problem.

    2. I have a list of categories so that new sellers can add a variety of different products, but not all categories have products listed. I need the categories so sellers can choose when listing products, but I would like categories and subcategories which do not have products to be hidden on front end for customers searching products. This is because I have visitors at the moment which use the marketplace and leave once they see multiple categories that are empty. Is there any code I can add to remove unused categories on homepage? I know its possible for Woocommerce Categories but for Dokan I dont know.

    Thank You

    Gary

    #37090

    Nayem
    Moderator
    Post count: 6480

    Hello Gray,

    1. I have fixed your problem. Please check and let me know.

    2. I am really sorry to say that it is not possible by default. This feature will require customization.

    Thank you ๐Ÿ™‚

    #37160

    Gary
    Member
    Post count: 39

    Hi Nayem,

    Thanks for helping to restore the import/export page on the dashboard. I have just tried to upload a XML file which I created using an external software and when I try to Import I get this message:

    Fatal error: Call to a member function import() on a non-object in /wp-content/plugins/wedevs-dokan-export-import/templates/template_importer.php on line 32

    Can you please help to fix this, the login details are the same as I last forwarded to you.

    I would really appreciate this as I can then start to add more sellers to the marketplace.

    Kind Regards

    Gary

    #37185

    Gary
    Member
    Post count: 39
    This reply has been marked as private.
    #37298

    Nayem
    Moderator
    Post count: 6480

    Hello Gray,

    Please let me know after submitting your site details.

    Thank you ๐Ÿ™‚

    #37312

    Gary
    Member
    Post count: 39

    Hi Nayem, I have provided login details for you. Please let me know if you need anything else.

    Thanks

    Gary

    #37314

    Nayem
    Moderator
    Post count: 6480

    Hello Gary,

    I got your details and checked this. I have to discuss with our developer team. Hope i will provide you a solution within tomorrow.

    Thank you ๐Ÿ™‚

    #37320

    Gary
    Member
    Post count: 39

    Thanks Nayem, that would be great. Please let me know when you have been able to find the problem.

    Thank you

    #37367

    Nayem
    Moderator
    Post count: 6480

    Hello Gray,

    I am not able to login to your site. There was a problem with the user name and password. Please provide me the details again.

    Thank you ๐Ÿ™‚

    #37369

    Gary
    Member
    Post count: 39

    Hi Nayem,

    Ive just sent you the login details again, I think I gave an incorrect username. Please let me know if you have any more issues. Thank you ๐Ÿ™‚

    #37402

    Nayem
    Moderator
    Post count: 6480

    Hello Gary,

    Please check your site now. It is now working fine. We have fixed the export/import issue.

    Thank you ๐Ÿ™‚

    #37442

    Gary
    Member
    Post count: 39

    Hi Nayem thanks for your help again.

    I'm running into one final problem. I have successfully imported and exported using the plugin on a store.

    However when attempting to import from a XML file which was not created using the dokan-import-export-plugin I am given this message:
    “Sorry, there has been an error.
    This does not appear to be a WXR file, missing/invalid WXR version number”

    I have used another web content extractor software to create this file, not wordpress. Other sellers have files created from their own sites too, is there a way to make the file compatible with wordpress and this plugin? Or is it possible to assign csv or xml files on the backend for each seller?

    Thank you ๐Ÿ™‚

    #37507

    Nayem
    Moderator
    Post count: 6480

    Hello Gray,

    You have to use WooCommerce compatible XML file. Otherwise you will not be able to import them.

    Thank you ๐Ÿ™‚

Viewing 13 posts - 1 through 13 (of 13 total)

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