This topic contains 12 reply and 2 voices, and was last updated by Nayem 4 years, 8 months ago
Viewing 12 Posts - 1 through 12 (of 12 total)
Author Posts
February 19, 2015 at 1:26 am 37054
Nayem Hello I am having 2 problems which is holding my site back to gaining more visitors. 1. My sellers wish to import their store products from other websites to their store on my marketplace, I purchased the Dakan Import Export Plugin months ago and have not been ablke to get it to work. Once I have installed and navigate to Dashboard -> Tools I am given a blank page. I have tried to disable all other plugins and I still have the same problem, I have even tried to use dokan theme, and even tried on a fresh instal. Can you send me the updated plugin I notice others have had the same problem. 2. I have a list of categories so that new sellers can add a variety of different products, but not all categories have products listed. I need the categories so sellers can choose when listing products, but I would like categories and subcategories which do not have products to be hidden on front end for customers searching products. This is because I have visitors at the moment which use the marketplace and leave once they see multiple categories that are empty. Is there any code I can add to remove unused categories on homepage? I know its possible for Woocommerce Categories but for Dokan I dont know. Thank You Gary
February 19, 2015 at 12:31 pm 37090
Nayem Nayem

Hello Gray,

1. I have fixed your problem. Please check and let me know.

2. I am really sorry to say that it is not possible by default. This feature will require customization.

Thank you 🙂

February 20, 2015 at 1:02 am 37160
Gary Gary

Hi Nayem,

Thanks for helping to restore the import/export page on the dashboard. I have just tried to upload a XML file which I created using an external software and when I try to Import I get this message:

Fatal error: Call to a member function import() on a non-object in /wp-content/plugins/wedevs-dokan-export-import/templates/template_importer.php on line 32

Can you please help to fix this, the login details are the same as I last forwarded to you.

I would really appreciate this as I can then start to add more sellers to the marketplace.

Kind Regards

Gary

February 20, 2015 at 10:13 am 37185
Gary Gary This reply has been marked as private.
February 21, 2015 at 9:56 pm 37298
Nayem Nayem

Hello Gray,

Please let me know after submitting your site details.

Thank you 🙂

February 21, 2015 at 10:55 pm 37312
Gary Gary

Hi Nayem, I have provided login details for you. Please let me know if you need anything else.

Thanks

Gary

February 21, 2015 at 11:09 pm 37314
Nayem Nayem

Hello Gary,

I got your details and checked this. I have to discuss with our developer team. Hope i will provide you a solution within tomorrow.

Thank you 🙂

February 21, 2015 at 11:48 pm 37320
Gary Gary

Thanks Nayem, that would be great. Please let me know when you have been able to find the problem.

Thank you

February 23, 2015 at 10:26 am 37367
Nayem Nayem

Hello Gray,

I am not able to login to your site. There was a problem with the user name and password. Please provide me the details again.

Thank you 🙂

February 23, 2015 at 10:33 am 37369
Gary Gary

Hi Nayem,

Ive just sent you the login details again, I think I gave an incorrect username. Please let me know if you have any more issues. Thank you 🙂

February 23, 2015 at 1:05 pm 37402
Nayem Nayem

Hello Gary,

Please check your site now. It is now working fine. We have fixed the export/import issue.

Thank you 🙂

February 23, 2015 at 8:37 pm 37442
Gary Gary

Hi Nayem thanks for your help again.

I’m running into one final problem. I have successfully imported and exported using the plugin on a store.

However when attempting to import from a XML file which was not created using the dokan-import-export-plugin I am given this message:
“Sorry, there has been an error.
This does not appear to be a WXR file, missing/invalid WXR version number”

I have used another web content extractor software to create this file, not wordpress. Other sellers have files created from their own sites too, is there a way to make the file compatible with wordpress and this plugin? Or is it possible to assign csv or xml files on the backend for each seller?

Thank you 🙂

February 24, 2015 at 12:26 pm 37507
Nayem Nayem

Hello Gray,

You have to use WooCommerce compatible XML file. Otherwise you will not be able to import them.

Thank you 🙂

Viewing 12 Posts - 1 through 12 (of 12 total)