Home Forums Theme Support Dokan Dokan installation questions

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This topic contains 12 replies, has 4 voices, and was last updated by  Sekander Badsha 4 years, 8 months ago.

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  • #29542

    Jos
    Member
    Post count: 39

    Hi, I installed Dokan on a fresh WordPress/WooCommerce site and run into several issues which I can't seem to solve. I spent a lot of time to go through the documentation but can find the solutions. Please assist.

    1. I have added my email and Dokan license code and clicked saved in Dokan Updates. However I see in the WordPress dashboard the following: Dokan Error: Pleae activate your copy

    2.When I create a user in WordPress and give him the role Shop manager, how can he/she login? Must this be done through /wp-admin? Is there a login page?

    3. I want to send emails to people to invite them as Sellers. I want to include a link to a registration page where they can register for an seller account. How can a new seller register himself?

    4. I created the Dokan page at the Dokan Tools page. It seems that I have now two dashboard pages: http://sitename.com/dashboard and http://sitename.com/dashboard-2. Why is this? The layout of the first one is bad, the second one looks ok

    5. I have created one user with the role Shop Manager and selling is enabled, I can add products from the store. However the page /store-listing does not display stores and says โ€˜No seller found!โ€™

    6. When, as logged on as seller, I click Products in my dashboard I see the products list. When I hoover on the product I can edit, permanently delete of view the product. When I click Edit I get a page not found. However when I select view, I go to the correct page. The link to a sample product is http://sitename.com/product/woo-single-2/edit

    7. When I click on Settings in the Store Dashboard, I can click Visit Store, the page where I go to is not formatted.

    8. When I click on reviews in the dashboard I see reviews, however the images from the reviewers are blown up, very large and not sharp. How can I change this?

    It seems only small issues and I hope you can help me with this. Let me know when you need access as admin to my site.

    Regards,
    Jos

    #29543

    Jos
    Member
    Post count: 39

    B.T.W. I'm not using the theme, onlye the Vendor Dashboard part.

    #29667

    Jos
    Member
    Post count: 39

    Can someone from support help me these issues? I'm waiting almost 3 days now without being able to do something…..

    -Jos

    #29675

    Mahi
    Member
    Post count: 135

    Sorry for inconvenience Jos. Please provide your site login details here. Our support team will go through it.

    #29682

    Jos
    Member
    Post count: 39

    Thanks, I have just sent you the login details.
    -Jos

    #29843

    Jos
    Member
    Post count: 39

    Another two days have gone by. I'waiting now since SATURDAY for any support with my installation. I just can't believe this level of support.

    #29893

    Mahi
    Member
    Post count: 135

    Hello Jos,

    Sorry for super late reply. I just checked and seems like your username and password doesn't work. I replied on your email. Can you please re-check?

    #29922

    Jos
    Member
    Post count: 39

    Yes, that's correct. I have locked the account as you did not use it. You can now try again.

    #30210

    Sekander Badsha
    Member
    Post count: 2067

    Hello Jos,

    I have logged into your site successfully. Please allow me couple of hours to check.

    I will let you know here when I am done.

    Thank you for having patience. ๐Ÿ™‚

    #30220

    Brenda
    Participant
    Post count: 170

    @jos I have been curious about the problems other users have — wondering if I would have the same issues once I get to doing whatever the other Dokan user is doing. So I went through your issues.

    notes on your issues by issue number-

    1. Must admit, don't have any ideas on this since mine was registered w/o a
    hitch.

    2. put a link to the my-account page on your home page and he can log in
    there. The My Account page is it.

    3. Dokan uses this [woocommerce_my_account] shortcode which takes you to a standard login/register page. You could place this code in any page. If you take a look at your pages, you'll see the my-account page which you could link to. If you do not wish to have a login or register page show up, you'd probably have to set up your own page or use a registration plugin that better met the needs of being
    registration only rather than login or registration as the my-account page
    is.

    4. The two pages thing is irritating isn't it? It is because each time you
    use the tools to create the Dokan specific pages, it doesn't get rid of
    the pages that were already there. If you turn off the plugin and turn it
    back on, you'll have this happen, I believe. At one point I had 6
    dashboards before I finally figured it out. Weird glitch of Dokan.

    5. Right now, that store-listing page will display stores of users that are “sellers” only
    but not users that are other roles (admin, shop manager) as well as seller. If you hand type in yourstore.com/store/sellername/ you'll see the seller info including products.

    Also if you go to the “shop” page, you'll see all products from all enabled sellers including shop managers or users you've enabled as admin.

    **This issue needs a fix from the WeDevs team or an explanation of why it cannot be fixed.

    6. I don't get the error on this–I think it has to do with your own particular installation of Dokan. Strange. They'd probably have to log into your site and look at it–and I see that they are probably doing that right now.

    7. I think that's an issue everyone has been having on the individual seller/store page with Dokan as a plugin (vs when it was a theme) and they seem to have addressed some of it recently. I don't get the errors because
    I went in and manually added stuff to my own theme in a child theme to deal with lack the theme using the Dokan-called sidebar, etc.

    8. This also sounds like the Dokan plugin calls/css/whatever is not getting picked up in your theme.
    Overall, I think the conflict between your theme and the plugin (or between Dokan and another plugin you're using) is causing your formatting problems.

    I hope the WeDevs team can link to one of the other topics where they talk about the solution to the Dokan plugin conflict with themes.

    -B

    #30225

    Sekander Badsha
    Member
    Post count: 2067

    Hello Jos,

    1. This issue is fixed.

    2. The login page is yoursite/mijn-account/ according to your my account page title.

    3. You can give the above link, as it contains both the login and register form.

    4. I could only find only one Dashboard page and its URL is /dashboard/. It was conflicting with a plugin of yours. I have deactivated that.

    5. We are querying the users whose user role is seller. Other roles will not be visible.

    6. Your woocommerce permalink base was not set to /products/, that is why the issue was happening. I have fixed that. You can now edit products.

    7. This is a common issue with the theme. You can follow this doc to solve http://docs.wedevs.com/how-to-fix-the-broken-store-page-of-dokan/

    8. This could be a issue with your theme. Please check the css and modify that according to your needs.

    Thank you ๐Ÿ™‚

    And Thank you too @Brenda for contributing your time ๐Ÿ˜€

    #30248

    Jos
    Member
    Post count: 39

    Hi Sekander,

    thanks for your feedback. wished you've done this a week ago.

    Anyway, regarding 4, which plugin(s) did you deactivate?

    I will look at the other solutions and changes in more detail soon and will let you know if I have questions left.

    @Brenda, thanks for thinking with me ๐Ÿ™‚ I will send you an email later.

    Jos.

    #30675

    Sekander Badsha
    Member
    Post count: 2067

    Sorry Jos,

    I forgot the name as I have to look after hundreds of sites everyday. Perhaps @Brenda might tell you the name.

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