Home Forums Theme Support Dokan Dokan Paypal Adaptive Payments add-on don't yet approved by Paypal

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This topic contains 7 replies, has 4 voices, and was last updated by  Sekander Badsha 4 years, 7 months ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #30651

    stephane
    Member
    Post count: 22

    hello,
    there is a probleme with Dokan Paypal Adaptive Payments add-on !
    i try to get approved to use PayPal’s Adaptive Payments API.
    but paypal don't approve the Dokan adaptive payement model :

    Application requires more information by Paypal developper

    Mon, 11/17/2014 – 16:47 (PP_PAR_Xiaolei)

    Thank you for your clarification. Please advise the reason for the platform to be the primary receiver of the chained payment. We don't normally approve this model unless there's a very strong business reason. For a platform to be the primary receiver that means your account is 100% responsible for any refund request and chargeback requests going through the platform. While you only keep small portion of commission but responsible for 100% amount in the future, it is too risky for PayPal to support. Please provide the type of product services you offer on your site as well as the reason to set up this way. Thanks, Xiaolei

    so any idea to fix it !!

    #30652

    stephane
    Member
    Post count: 22

    an other try an there is the paypal dev response :
    “WE really cannot support this type of set up. The primary receiver has to be the seller. or you can use parallel payment model. Thanks, Xiaolei”

    so there is no way to use dokan adaptive payments with chained payments model !!!

    it's a big problem for me !

    any idea for the team support ???

    thanks

    #30662

    Gregório Sordi
    Member
    Post count: 152

    This is a big issue for me too! And for everybody!

    The option to allow only one seller per order makes you lose sales! So chained payment is the best choice. But this paypal answer concernes me!

    This should be a priority fix. Dokan paypal adaptive payments is $49 and without chained payment it is almost useless.

    Please give this matter it's proper attention.

    thanks.

    #30701

    Sekander Badsha
    Member
    Post count: 2067

    Hello Stephane,

    I guess you described the scenario wrong to the PayPal Developer.

    When you select chained payment, there is an option to turn off buying from multiple seller. So it is not mandatory. So that option is not mandatory.
    When you turn that on, the seller becomes primary receiver and the admin becomes secondary. As there is only three people involved, nothing should go wrong here.

    And in parallel payment, there is no conflict with policy or risk. So that is also good to use.

    #30711

    Gregório Sordi
    Member
    Post count: 152

    So, what you are saying is that the only way to use paypal adaptive payment is if you only allow one seller per order?

    #30734

    Mahi
    Member
    Post count: 135

    That is the safest way to do trade specially when your marketplace is open to different countries and you get many sellers on board from different countries. Because, If you allow more than 1 seller items per transaction then who will take responsibility for refund/chargeback?

    Note here: only 1 person can be primary seller who will be responsible for refunds and chargeback.

    So, basically Paypal adaptive payment solution is not suitable for large range marketplace, it is great for small community base marketplace.

    By restricting to 1 seller items (customers can buy as many items as they want from 1 seller) here you (as admin) will be safe. Cause, this way seller will be primary receiver who will be responsible for any refund/chargeback.
    Now imagine, if you allow more than 1 seller, then for seller 2 seller 1 and you may be in trouble! This is what actually happened to couple of customers.

    Thank you.

    #30735

    Gregório Sordi
    Member
    Post count: 152

    Note here: only 1 person can be primary seller who will be responsible for refunds and chargeback.

    i see it now. On chained or parallel, only 1 will be responsable for refund. That sucks.

    Then, there is no good solution for this other than what wedevs already did.

    Except, and here me out now, what if we could enable paypal adaptive payments for only some sellers? then the site administrator approve it for old sellers, trusted sellers. Stuff like that.

    It would be like, creating another role. Like, top sellers, that will have this new capability. Or something like dokan subscriptions.

    Hard stuff…

    #30748

    Sekander Badsha
    Member
    Post count: 2067

    We will definitely consider your idea. Thank you 🙂

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