This topic contains 86 reply and 9 voices, and was last updated by Nayem 4 years ago
Viewing 15 Posts - 1 through 15 (of 86 total)
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July 22, 2015 at 4:45 am 56588
Nayem We just purchased and installed Store Support. We activated the plugin and our vendors have enabled support through the Vendor Dashboard. The Get Support Button does not appear on the shop page.
July 22, 2015 at 9:35 am 56598
Nayem Nayem

Hello,

That button will appear in the store page. Please make sure that you are using the latest Dokan theme v2.2.

Thanks.

July 22, 2015 at 10:05 pm 56668
Carlos Carlos

Hello. We are not using the Dokan theme. We are using the Dokan Platform, v2.3 with our own custom theme. We have deactivated all plugins except Dokan, Dokan Store Support and Woocommerce and the button still does not appear.

July 23, 2015 at 2:19 pm 56709
Nayem Nayem

Hello Carlos,

I will request you to provide a screenshot here.

July 24, 2015 at 10:49 am 56817
James James

Hello! I am having an issue with this as well.

I created a new account and made sure to activate support. The “Get Support” button does not show on my site. Also, when they click the “support” button on the dashboard, it goes to a 404 error.

However, when I join as the admin, my support on dashboard it showing up. Any ideas why this is happening?

July 26, 2015 at 10:35 am 58447
Nayem Nayem

Hello,

Please make sure that you have set your permalinks as “Post name” and “Product”. To get this setting please navigate to Wp admin->Settings-Permalinks.

Thanks.

July 27, 2015 at 9:25 pm 61000
phandy phandy

Hello.. today i purchase store support but on seller store the button not showing?how to fix it?
on seller dashboard i can see support menu.

July 28, 2015 at 2:23 am 61117
James James

Hello Nayem,

Thank you for response. I’ve made the changes to the permalink, but nothing has changed.The “Get Support” button does not show on my site, on the products pages.

Also, a “View Support Tickets” is showing on the My Account section. But I thought that these buttons are listed on the seller or product pages?

July 28, 2015 at 9:43 am 61141
Carlos Carlos

Hi Nayem,

Here is a screenshot of the store that shows the button does not appear: http://imgur.com/5IWnwme

Resaving permalinks did not fix the issue.

Thanks.

July 28, 2015 at 9:56 am 61142
Nayem Nayem

Hello Carlos,

If you are logged in as a seller then you will not see the get support button on your store page. Only customer will see that button.

Thanks.

July 28, 2015 at 9:59 am 61143
James James

Hello Nayem,

I just logged in as a customer and still no “Get Support” button. Can I send you access to my site for you to see for yourself? I truly think that it is an error.

July 28, 2015 at 10:06 am 61144
Carlos Carlos

Hello Nayem,

We’ve visited the store site as both guests and logged in customers. The Store Support button is not appearing.

July 28, 2015 at 10:23 am 61145
phandy phandy

Hello nayem…

i get same problem..just on seller dashboard i can see support menu but, on seller store (customer) the button still not show..

July 28, 2015 at 10:50 am 61150
Nayem Nayem

Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

July 28, 2015 at 6:59 pm 61297
phandy phandy

Hello nayem,,i cant do that, cause i try dokan via localhost.
can u tell me how to fix it?

July 28, 2015 at 7:15 pm 61318
Nayem Nayem

Hello Pandy,

In the add-on we do not have this issue. Please make sure that you have enabled store support from seller dashbaord settings.

Thanks.

Viewing 15 Posts - 1 through 15 (of 86 total)