Home Forums Theme Support Dokan Dokan Subscription does now allocate products in the following scenarios … so

This topic is: resolved

This topic contains 14 replies, has 6 voices, and was last updated by  Nayem 4 years, 4 months ago.

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  • #32062

    Owen
    Member
    Post count: 12

    Love where the dokan subscription product is going, and how it was designed. Good start. It seems their are some features not working yet.

    Creating a free subscription pack doesn't allocate any products
    Paying for subscription pack using anything other than paypal doesn't work (Testing paypal next to see if it works at all)
    Trying to upgrade a subscription does nothing
    Subscriptions list in backend is perpetually empty

    Seems like their is a bug somewhere when the order allocates the products balance. Unless it was designed only to work with paypal (untested, will update you)

    would really need to go live soon. Your help is immeasurable.

    Cheers,
    Owen

    #32069

    Owen
    Member
    Post count: 12

    tested it with paypal and got the payment to go through but nothing happens on the subscriptions side.

    Any tips on getting this to work will be greatly appreciated.

    #32082

    Tomas
    Member
    Post count: 18

    I agree with owen.

    I think that this is already well payed plugin to start working better.

    This would be my need for a free suscription.
    – It should be the default option, without need to suscribe. Activated when new product is writen by the seller.
    – Seller must be able to upload products, at least in draft mode, and after decide wich ones he/she want to display paying for it.
    – The active period for that product would be a defined time, days, weeks, months…

    Thank you.

    #32100

    Owen
    Member
    Post count: 12

    **Note** I don't mean to start a mutiny, the fact is that the weDev team has helped me to do more that I could on my own, in a lot less time. So I value your work. Although, I'm frustrated by my expectation that everything would work immaculately on the first try, I understand this is a complicated piece of software and it was delivered in a very quick timeline. My hope is that it will become more robust and stable over time, so i'll be a QA tester for you guys in hopes it will make it easier to improve. When I report something not working it's to get it done, not to criticize.

    UPDATE

    Was able to get the points allocated in one scenario.
    In my last comment I was using adaptive payments for both store and subscription payments.
    I setup a paypal standard gateway in addition to the adaptive payments and used that.
    It didn't work through the checkout process
    But after going into my orders, and paying there it worked.

    One other thing I noticed was the message above the products listing was still indicating that I had no points but the form for creating a product showed up, so the logic on the notice is wrong.

    Not sure how to resolve this yet, the current state isn't usable. I'll continue testing today.

    #32102

    Tomas
    Member
    Post count: 18

    Sorry if I annoyed someone.
    Me too, I'm here for testing. ๐Ÿ˜‰

    #32156

    Sekander Badsha
    Member
    Post count: 2067

    Hello Owen and Tomas,

    I guess you guys missed the tutorial. Please read the docs here http://docs.wedevs.com/category/add-ons/dokan-add-ons/dokan-subscription/

    If this does not help, let me know ๐Ÿ™‚

    #32166

    Owen
    Member
    Post count: 12

    I take it you are referring to this sentence? “However, this will not work for recurring subscription pack purchases.” on the last question here? http://docs.wedevs.com/dokan-subscription-faq/

    That explains one of the issues somewhat.

    I guess you didn't read through the details of the thread to see the issues ๐Ÿ™‚

    It helps in that I now know I can't use subscriptions for my use case and waisted the $50 I used to buy it until it works as described in the marketing material. I'll try to restate the problem to make it easy for you understand and what I need to know is if you can help me make it work, or if I can get a refund. Simple.

    I need a way to charge sellers on a recurring basis of access to the store, possibly with a trial period or a free tier. That's it. I cannot do that right now.

    Adding a free subscription pack only appears to work, but doesn't allocate any products after checkout. This is not documented anywhere.

    The plugin only works to sell product credits through a single payment. They can only be charged once, because if recurring payments is implemented it will be an administrative nightmare to get each payment to go through as it only works when the payment is initiated the second time from the my account> orders area and there are no manual controls. So that's not practical making that feature useless as well.

    I hope that helps you understand the issues I've encountered. If what I said above isn't accurate and you can help me get it working given your knowledge of the product please advise. If not let me know if I can get a refund and when the product is actually ready for purchase.

    I want to be a customer, but replying read the documentation after all the time i've spent testing so far is making it hard to do business with you. I love what you've created here but in some cases as you well know you're selling smoke. I'm aware that it takes time to get everything stable and I'm trying help you guys get there by reporting what doesn't work.

    I really want this to work out.

    HELP ME PLEASE!

    #32167

    Owen
    Member
    Post count: 12

    In addition:

    Please let me know definitively if subscriptions can be processed using Dokan Adaptive Payments.

    Having multiple gateways is really confusing for customers and dealing with and fixing issues is really expensive to manage.

    Ideally that would be the cause, if it should work I'd love to know so i can figure out what I'd doing wrong and make that happen. Thank you.

    #32171

    Owen
    Member
    Post count: 12

    Another broken case:

    I also tested buying a subscription pack using adaptive payments configured to use parallel payments

    Although the payment went through, the products were not allocated in this scenario either

    The product pack was configured as recurring

    #32172

    Owen
    Member
    Post count: 12

    Another oddity

    When using the parallel payments configuration, the taxes show up on the paypal receipt as a second store/product line item

    #32173

    Owen
    Member
    Post count: 12

    Good news!!!!!!

    Seems like everything works well as long as your product packs are not recurring

    Did the above scenario:
    Adaptive Payments
    Parallel Configuration
    Product Pack

    none of the above issues/oddities occured

    #32305

    Owen
    Member
    Post count: 12

    After quite a bit of research into building my our variable subscriptions and access controll solution. I've realized it's a very complicated solution to architech, which is why independent product packs have been the solution implemented more widely. For this reason I'm marking this resolved.

    It's a fairly big feature with no clear solution.

    #33779

    Roger
    Member
    Post count: 2

    Hello, are you working on getting this feature to work with recurring subscription packages? If not, how can I get someone to start adding products after he has purchased a subscription that has recurring payments?

    #35427

    Tracy
    Member
    Post count: 134

    same issue… totally peeved by this ๐Ÿ™

    otherwise, its a great product and line up… but it doesnt work for me if i cant have a recurring subscription.

    any fix to this yet?

    #35444

    Nayem
    Moderator
    Post count: 6480

    Hello Tracy,

    Please post in a one single topic about your issues. I have replied you in your own topic- http://wedevs.com/support/topic/subscription-says-ends-in-1970-for-date/#post-35442.

    Thank you ๐Ÿ™‚

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