Home Forums Theme Support Dokan Dokan Subscription Page is Blank

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This topic contains 7 replies, has 2 voices, and was last updated by  Nayem 4 years, 4 months ago.

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  • #34854

    Tracy
    Member
    Post count: 134

    I just installed Dokan (theme 2.1 and plugin 1.4, running WooCommerce 2.2.10) and the Subscriptions Add-On (v1.0), and I've entered two subscription packages, but when I go to the vendor dashboard and click on the subscriptions tab, no subscription packages are displayed. I've gone through the Subscriptions settings documentation carefully, and noticed that my Product Subscriptions setting panel looks different than the one in your documentation: mine does not have the subscription drop-down menu (where you choose the page the subscriptions are displayed on). Also, no page named Product Subscriptions was automatically created when the plugin was activated, as your documentation says should happen. Either your documentation is out-of-date, or the subscription plugin I downloaded is missing some things. Please let me know what I need to do to fix this.

    #34889

    Nayem
    Moderator
    Post count: 6480

    Hello Tracy,

    I have to discuss with our developer team. They are now in weekend. They will available from tomorrow. So after discussing with them i will be back to you.

    Thank you ๐Ÿ™‚

    #34986

    Nayem
    Moderator
    Post count: 6480

    Hello Tracy,

    Please provide your login details by using this form- http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #35065

    Tracy
    Member
    Post count: 134

    filled out, thank you.

    #35097

    Nayem
    Moderator
    Post count: 6480

    Hello Tracy,

    Please update your server PHP version to the latest version. Minimum 5.3 is required to run our plugin. Please let me know if the problem remain after update.

    Thank you ๐Ÿ™‚

    #35128

    Tracy
    Member
    Post count: 134

    According to my host, my server is running PHP 5.4.36, so I don't think the PHP version is the problem.

    #35129

    Tracy
    Member
    Post count: 134

    Okay, apparently my host's info was bad, and the php version was only 5.2. Got it updated to 5.4.36, and it seems to be working now. Thanks!

    #35170

    Nayem
    Moderator
    Post count: 6480

    Hello Tracy,

    I am very glad to know that. I am marking this topic as resolved.

    Thank you ๐Ÿ™‚

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