Home Forums Theme Support Dokan Dokan Totals and Orders Quantity

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This topic contains 18 replies, has 3 voices, and was last updated by  Simon 3 years, 10 months ago.

Viewing 15 posts - 1 through 15 (of 19 total)
  • Author
    Posts
  • #64283

    Craig
    Member
    Post count: 24

    My numbers are way off on your plugin, it is giving credit to orders twice, counting multiple orders from different vendors twice. This is unacceptable! I paid for this, am using it for my business, and am getting requests for payments that don't exist. I need a fix and explanation ASAP.

    #64285

    Craig
    Member
    Post count: 24

    Your sub orders are also counting as orders. This throws off all quantities and income. How can this be?

    #64298

    Craig
    Member
    Post count: 24

    One main issue that I am running into is that orders are being calculated like this:

    One order from two vendors totals $50.30

    Vendor 1 item is: $35.00
    Vendor 2 items is: $15.00
    Procession fee is: $.30

    Dokan is calculating this as 3 separate orders which messes up group deals for purchases. Also, in the money totals, it is calculating it as: $50.30 + $35.00 + $15.00 = $100.30

    This has to be fixed ASAP as many businesses who are using your plugin are losing money. It is not 3 items sold, and it is not a $100.30 order.

    #64368

    towhid
    Participant
    Post count: 4505

    Hello Craig,

    Can I get a screenshot about three listed order.

    Thanks

    #64434

    Craig
    Member
    Post count: 24
    This reply has been marked as private.
    #64622

    Craig
    Member
    Post count: 24

    Can I get an update on this?

    #64625

    Craig
    Member
    Post count: 24
    This reply has been marked as private.
    #65077

    Craig
    Member
    Post count: 24

    Any news on a fix for this flaw in the plugin?

    #65437

    towhid
    Participant
    Post count: 4505

    Hello Craig,

    Is this happening for any particular seller or for every seller?

    Right now, You can just sync all the order for rebuild. To sync order table please navigate to Dokan->Tools->Re-build. Please check this screenshot and let me know the result.

    Order Sync

    #65478

    Craig
    Member
    Post count: 24

    This is happening for every seller. Will try your suggestion.

    #65498

    Craig
    Member
    Post count: 24

    I did the rebuild and the issue is still not fixed. It appears the math is better for payouts, but both vendors have the same number of orders. Both are showing 46 which is our total for all orders, shouldn't this be split in to their number of orders?

    Thanks for your help.

    #65774

    towhid
    Participant
    Post count: 4505

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #65820

    Craig
    Member
    Post count: 24
    This reply has been marked as private.
    #66413

    Craig
    Member
    Post count: 24

    Can I get an update on this please?

    #66517

    towhid
    Participant
    Post count: 4505

    Hello Craig,

    Developers are working on this issue. Please allow me some time. I will come back to you with a right solution.

    Thanks

Viewing 15 posts - 1 through 15 (of 19 total)

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