This topic contains 13 reply and 2 voices, and was last updated by towhid 4 years, 5 months ago
Viewing 13 Posts - 1 through 13 (of 13 total)
Author Posts
May 7, 2015 at 8:27 am 43282
towhid I am very impressed with the UI design of Dokan and purchased it thinking it would be a great solution. However, I'm very disatisfied with this support forum. I bought Dokan, installed it, ran into activation trouble when I received the error "Donak: Pleae activate your copy" . I searched online and found similar problems in this forum, this I commented over two days ago (here: https://wedevs.com/support/topic/dokan-error-pleae-activate-your-copy/page/2/#post-43183) that my installation of Dokan is giving this error. I commented again after 24hrs+ of not receiving a reply. I am back 24 hours later again requesting help. Please assists within the next 24 hours as I've wasted over 2 days unable to move forward. If this is they type of support you offer, I'm truly concerned with what sort of help I could get should we activate and run into any trouble in the future.
May 7, 2015 at 10:19 am 43287
towhid towhid

Hello John,

Sorry for our inconvenience. We always provide prompt service because it is common issue we always get from our client. But there could some mistake.

Please contact with us by using this contact form- http://wedevs.com/contact/. You have to select the question type as- “License activation problem”. We will solve your license issue as soon as possible.

Thank you 🙂

May 7, 2015 at 11:02 am 43294
John John

Thank you for the reply. I’ve submitted the form and look forward to a resolution.

May 8, 2015 at 7:46 am 43396
John John

Unfortunately, another day has gone by and I still have the “Dokan Error: Pleae activate your copy” notification. Can you please advise when this will be resolved?

I followed your request, but it’s been another 20+ hours waiting on a solution. That’s not at all what I expect as prompt service.

May 9, 2015 at 4:41 pm 43471
towhid towhid

Hello John,

Please provide your login details by using this form: http://wedevs.com/provide-login-details/. Also please provide your server’s IP address. I will have a look what is going wrong.

Thank you 🙂

May 9, 2015 at 5:08 pm 43477
John John

I have lost patience given I already filled out the last form you sent. Please issue a refund.

May 9, 2015 at 5:28 pm 43481
towhid towhid

Hello John,

Please do not loose your patience. This is not a major issue. Try to understand that we have re-active the license but there are something which is your server IP is creating some trouble. There no chance of create any bug in the plugin. If you send me your server IP address and website backend details through the link I have provide my last thread I can active the licence on behalf of you.

I did not yet get any details from you through this form – http://wedevs.com/provide-login-details/

http://wedevs.com/contact/ and http://wedevs.com/provide-login-details/ has significant difference.

Thank you 🙂

May 14, 2015 at 1:01 pm 43951
towhid towhid

Hello John,

I can not able to login your site because to access the website’s backend login details you had provided to me does not work. Can you please check yourself first and send me once again.

Thank you 🙂

May 18, 2015 at 10:45 am 44308
John John

For the record, I have only submitted information to the links you provided, never to the contact form.

Despite losing patience, I submitted the information or a second time and, per your request, tested it to confirm it was correct.

I have just filled out the form for the third time and trust you will resolve this matter ASAP.

May 18, 2015 at 11:13 am 44312
towhid towhid

Hello John,

Can you please send the server IP address. It is needed to track the actual fault.

Thank you 🙂

May 18, 2015 at 11:21 am 44316
towhid towhid

Hello John,

I have tried to open the site in my browser but can not. Can you please check this screenshot – http://postimg.org/image/v4apmf2lv/

Thank you 🙂

May 18, 2015 at 12:05 pm 44325
John John

The site is http://market.indiehitmaker.com

May 18, 2015 at 12:06 pm 44326
John John

Server IP: 174.121.162.194

May 18, 2015 at 1:24 pm 44335
towhid towhid

Hello John,

I have manual updated Dokan latest version[2.2.2] on your site.

The license is not activating because of some security issues in your server. Please contact your hosting provider with the below details.

1 – CURL without SNI support
2 – Outdated openssl: the minimum versions are:

0.9.8f (released 11 Oct 2007) – not compiled in by default, can be compiled in with config option ‘–enable-tlsext’.
0.9.8j (released 07 Jan 2009) through 1.0.0 (released 29 March 2010)
– compiled in by default Anything prior to that will not work and must be updated, not only to support it but to fix serious vulnerabilities issues.

Thank you.

Viewing 13 Posts - 1 through 13 (of 13 total)