January 3, 2015 at 7:54 am 33333
|Alexis Media||I'd like to be able to have my users upload images direct to their profiles via custom profile fields on their front end to be used in a slideshow. Problem is all the wordpress sliders want images from posts etc. CURRENTLY we use the non wordpress version of the bx slider. This allows us to insert things like this into the template to pull those image fields:
It "works" but I'm always hitting compatibility errors and never updating it on a regular basis because it's to managed by wordpress and it's something I have to keep an eye on separately which I hate. Any other ways to achieve what I'm wanting to do easier? Hoping the developers or others here have crossed a similar road before and has advise. Thanks!
January 3, 2015 at 11:21 am 33337
I have forward this issue to our developer team. They will look-out first and test by themselves and I will let you know after then. Please allow us some times.
Thank You 🙂
January 6, 2015 at 1:17 pm 33439
January 6, 2015 at 6:06 pm 33474
There are lots of task in our queue. The issue is in our to do list and I am trying to figure out a way to help you.
Thank you for being patience 🙂
January 7, 2015 at 7:40 am 33524
This is exactly why I haven’t renewed my developer license. Your support is so slow at responding to basic questions these days if answered at all. Then to be honest I’m not even sure you clearly understand what I’m asking. I would love nothing more then to be paying you guys renewal fees, recommend your product to everybody, and change my 1 star review of the Pro plugin to a 5 star review on wordpress.org. But seriously, you guys need a support team. This gets so frustrating. You have so much potential in your products if you could just figure out a solid support system again 🙁
January 7, 2015 at 12:09 pm 33534
We are really thankful to you for appreciating our product.
But please look onto your question above, the question you asked is related to integrating some other product of a third party with ours. And we clearly stated that in our support policy, “Our Support Service includes assistance with Product installations, configuration and use.”
So that means, we will not provide support for integrating any 3rd party product with ours. @towhid is just trying to get some instructions for you from our developer, despite of our rules.
If you are in a hurry, you should hire a developer.
We are bound to provide codes to you in case of bugs only. 🙂
January 7, 2015 at 2:06 pm 33549
Nice try. 1st off, I realize that. Obviously that’s why the way I posted my original question was asking others in this community OR the developers. But then I was irritated by the fact that I knew my question wasn’t truly read or understood by your support team.
“They will look-out first and test by themselves and I will let you know after then.”
There was nothing to “test”. So that kind of copy/paste styled support response just shows that nobody is doing anything and I won’t hear back. Then by not hearing a response for days proves that.
Then it’s followed with:
“The issue is in our to do list and I am trying to figure out a way to help you.”
Again, it’s not an “issue” in the way that he’s stating it acting as if I’ve reported a bug or something.
You guys have cost me THOUSANDS of dollars already paying outside developers to support your product for you WHILE I had a developer license for an issue that was not “3rd party related”. You went weeks without ever responding to my paid “priority” support request for help. Or even bothering to acknowledge my posts OR emails.
So please don’t act as though my reason for rating your product bad is my own fault. This post didn’t start that way. It started as a request for 3rd party help but then your support team making bogus efforts to “help” without truly reading my posts to bother to understand what I’m asking. It just continued to show that even though a lot of time has gone by you’re still not bothering to focus on customer service.
January 7, 2015 at 2:56 pm 33560
If he really was trying to help and understood my question then I do apologize for my post. It’s just hard because I am still on-edge from the way your support team completely ignored me while I had a paid license and cost me an un-profound amount of money because of it. Your team did absolutely nothing to recognize or rectify the situation. So it’s hard not to be paranoid about the treatment of support requests here. I’m sure you would feel the same if the tables were turned and you were the one with paid priority support and completely ignored.