This topic contains 11 reply and 3 voices, and was last updated by towhid 4 years, 1 month ago
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September 7, 2015 at 3:06 am 70724
towhid Hi, I am testing the case when ordering 2 different products from 2 sellers but in the same order. Then at the payment page, I got a "internal server error". Thanks
September 7, 2015 at 3:22 pm 70780
towhid towhid

Hello Shen,

I have tried to reproduce this issue but failed. It could be a has a chance of theme or plugin conflicts. You can disable all your plugins except Dokan and switch to a default theme of WordPress like – Twenty Twelve, Twenty Thirteen, Twenty Fourteen and let me know the results.

Thanks

September 7, 2015 at 5:41 pm 70802
wei shen wei shen

Hi Towhid,

I did what you said but still got the same error message. Only woocommerce and dokan plugin activated and use Twenty fourteen theme.

I rechecked the order list. Even though there is a error message appears and no redirection to the next step. If I go to my orders page, the order is already there. And if click on the “pay” option at right, I can pass the order without any error.

Hope I describe the problem clear enough.

Thanks

September 8, 2015 at 10:35 am 70889
towhid towhid

Hello Shen,

Can I get a screenshot of your payment page?

Thanks

September 11, 2015 at 3:07 am 71387
wei shen wei shen

Sorry for the late response.

Here is the screenshot

September 11, 2015 at 5:19 am 71392
Mahi Mahi

So, scenario is – “ordering 2 different products from 2 sellers”

– what payment gateway you are using?
– Have you try to pay 1 product from 1 seller, and succeed?

September 13, 2015 at 3:17 am 71568
wei shen wei shen

Hi,

Until now I am still in early stage, so no payment option yet. I use only payment when delivery option. One product or several product from one seller is ok. The problem happens only when I order from multiple sellers.

It’s a little bit complexe in my case. If you have no idea immediately, could you please offer me a solution such as add a popup message. This message appears when user order a product from different seller comparing to the product of seller in the cart. It’s not a perfect solution, but I could at least launch the business in a short time.

Thank you for help.

September 14, 2015 at 12:46 pm 71706
towhid towhid

Hello Shen,

You will get the fix in our next update. We will release the update within today. After updating the plugin please let me know the result.

Thanks

September 17, 2015 at 10:02 pm 72329
wei shen wei shen

Great, Thank you!

September 19, 2015 at 3:24 pm 72454
towhid towhid

Hello Shen,

Did you able to update the plugin? Has the update been worked for you?

Thanks

September 19, 2015 at 5:16 pm 72474
wei shen wei shen

Hi Towhid,

Thank you for the reminde. I tested with new update, it works. But I still have a little question here. Each seller could set a minimum amount for freeshipping. In this case, How could I distinguish these orders seperately? Is there a alternative solution?

Thank you for your help.

September 20, 2015 at 11:56 am 72540
towhid towhid

Hello Shen,

Can you please create a new topic. This is a resolved issue. If you have any new query then you have to open a new topic, then it will be easy for us to track.

I will be going to mark this topic as resolved and closed.

Thanks

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