Home Forums Theme Support Dokan Internal Server Error when checkout

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This topic contains 11 replies, has 3 voices, and was last updated by  towhid 3 years, 10 months ago.

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  • #70724

    wei shen
    Member
    Post count: 13

    Hi,

    I am testing the case when ordering 2 different products from 2 sellers but in the same order. Then at the payment page, I got a “internal server error”.

    Thanks

    #70780

    towhid
    Participant
    Post count: 4505

    Hello Shen,

    I have tried to reproduce this issue but failed. It could be a has a chance of theme or plugin conflicts. You can disable all your plugins except Dokan and switch to a default theme of WordPress like – Twenty Twelve, Twenty Thirteen, Twenty Fourteen and let me know the results.

    Thanks

    #70802

    wei shen
    Member
    Post count: 13

    Hi Towhid,

    I did what you said but still got the same error message. Only woocommerce and dokan plugin activated and use Twenty fourteen theme.

    I rechecked the order list. Even though there is a error message appears and no redirection to the next step. If I go to my orders page, the order is already there. And if click on the “pay” option at right, I can pass the order without any error.

    Hope I describe the problem clear enough.

    Thanks

    #70889

    towhid
    Participant
    Post count: 4505

    Hello Shen,

    Can I get a screenshot of your payment page?

    Thanks

    #71387

    wei shen
    Member
    Post count: 13

    Sorry for the late response.

    Here is the screenshot

    #71392

    Mahi
    Member
    Post count: 135

    So, scenario is – “ordering 2 different products from 2 sellers”

    – what payment gateway you are using?
    – Have you try to pay 1 product from 1 seller, and succeed?

    #71568

    wei shen
    Member
    Post count: 13

    Hi,

    Until now I am still in early stage, so no payment option yet. I use only payment when delivery option. One product or several product from one seller is ok. The problem happens only when I order from multiple sellers.

    It's a little bit complexe in my case. If you have no idea immediately, could you please offer me a solution such as add a popup message. This message appears when user order a product from different seller comparing to the product of seller in the cart. It's not a perfect solution, but I could at least launch the business in a short time.

    Thank you for help.

    #71706

    towhid
    Participant
    Post count: 4505

    Hello Shen,

    You will get the fix in our next update. We will release the update within today. After updating the plugin please let me know the result.

    Thanks

    #72329

    wei shen
    Member
    Post count: 13

    Great, Thank you!

    #72454

    towhid
    Participant
    Post count: 4505

    Hello Shen,

    Did you able to update the plugin? Has the update been worked for you?

    Thanks

    #72474

    wei shen
    Member
    Post count: 13

    Hi Towhid,

    Thank you for the reminde. I tested with new update, it works. But I still have a little question here. Each seller could set a minimum amount for freeshipping. In this case, How could I distinguish these orders seperately? Is there a alternative solution?

    Thank you for your help.

    #72540

    towhid
    Participant
    Post count: 4505

    Hello Shen,

    Can you please create a new topic. This is a resolved issue. If you have any new query then you have to open a new topic, then it will be easy for us to track.

    I will be going to mark this topic as resolved and closed.

    Thanks

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