This topic contains 13 reply and 2 voices, and was last updated by Nizam Uddin 5 years, 7 months ago
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October 14, 2014 at 8:49 am 28320
Nizam Uddin I have just installed Dokan from scratch for the FOURTH time. And am testing again. It appears to be full of bugs I tried creating an order. I then logged in, but the shipping address did not populate. That is, I STILL had to enter my shipping address. Or rather enter the BILLING address and then UNTICK the box that says 'ship to different address' Clearly a cumbersome and pointless checkout process. The whole point of having an account is that you don't have to enter all this information each time. Please fix this. thanks Neen
October 14, 2014 at 9:37 am 28324
Nizam Uddin Nizam Uddin

Hello Neen
Extremely sorry for inconvenience! Please download all the latest version of theme & plugin then try this documentation and let us know the result. If problem exist. Please send us your site credential using this form so that we can investigate the problem. Thank you..

October 15, 2014 at 4:40 pm 28431
Neen Monty Neen Monty

I have all the latest versions, but I only have the plugin installed on localhost. I have retested though, and this time the billing address populated, but not the shipping address. I want to get all the bugs fixed before I install it on the live site. I don’t want google indexing it until as is. Is there a way to hide the plugin from public users? and google?

October 15, 2014 at 4:58 pm 28435
Nizam Uddin Nizam Uddin

All shipping settings are coming from WooCommerce. Please check the WooCommerce settings. That same products are running in our demo environment. Please check our demo . If you found same problem here then let us know. Or create a subdomain for demo purpose upload the data there so that we can investigate the problem. Thanks for understanding..

October 15, 2014 at 5:14 pm 28440
Neen Monty Neen Monty

I tried the demo, but I couldn’t check out at all on the demo page. Just gave me a blank page. Can you confirm that you can complete an order on your demo page?

I have checked the woocommerce settings, and it is set to default to the shipping address. But the shipping address does not populate?

October 15, 2014 at 5:23 pm 28445
Nizam Uddin Nizam Uddin

Someone changed the cart and checkout page. Please try now. Thank you..

October 15, 2014 at 5:27 pm 28446
Neen Monty Neen Monty

I just tried. The bug is on your demo page as well. I created a user, then placed an order. Logged in while checking out, and none of the fields populated. It doesn’t work.

October 15, 2014 at 7:30 pm 28476
Nizam Uddin Nizam Uddin

Maybe i am missing something to understand, please give me a screenshot. Thank you..

October 16, 2014 at 2:21 am 28494
Neen Monty Neen Monty

Seriously? What’s not to understand?

1. Create a user.
2. Log Out!
3. Order something.
4. Go to checkout. The checkout will prompt you to log in if you have an account
5. Log In.
6. The shipping fields and billing fields DO NOT populate. You have to fill in all those details yourself. Which defeats the purpose of having an account or logging in.

I will try to get a screen shot, but I think its pretty simple. If you try it on the demo site its pretty clear. I actually HAVE a job, its not my job to test your application, that I paid a large sum of money for. Please take a look. I have spent many hours testing this thing.
thank you

October 16, 2014 at 7:50 am 28503
Nizam Uddin Nizam Uddin

Hello Neen
Its not a bug for Dokan! Its coming from WooCommerce & Its WooCommerce feature. If you have saved billing information then it will be automatically populated. After creating user, have you updated billing & shipping information? If you update billing information from your account it should work. I just tired and its working. Dokan is doing nothing here all are coming from WooCommerce. Thanks for understanding..

October 16, 2014 at 7:53 am 28504
Neen Monty Neen Monty

It didn’t work on your demo site tho? Yes, I populated both billing and shipping (with junk data but still) You should be able to see it there. What versions of word press and woocommerce is your demo running please?

October 16, 2014 at 8:11 am 28508
Nizam Uddin Nizam Uddin

Please see the screenshot its working for me

WordPress 3.9.2 & WooCommerce 2.2.4

October 16, 2014 at 8:24 am 28509
Neen Monty Neen Monty

Did you have to uncheck the ‘Ship to a different address’ checkbox? And is this a new account you created just before the order, or a previous account. I don’t know why, but populates teh shipping address teh second time. Not the first. And I have to manually uncheck the checkbox or it fails on ‘Place order’

October 16, 2014 at 9:20 am 28511
Nizam Uddin Nizam Uddin

Yes i unchecked the shipping address. I created account before order then updated billing address from profile then i ordered.
Actually we can’t edit WooCommerce core file as the feature is coming from WooCommerce. More than 4M website is using WooCommerce. If you feel this is problem for you then you can report them. Thanks for understanding..

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