Home Forums Theme Support Dokan Loss of formatting on product page Description

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This topic contains 6 replies, has 2 voices, and was last updated by  towhid 3 years, 9 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • #68355

    Fearg
    Member
    Post count: 80

    Hi,

    All of a sudden the detailed descriptions on my product pages are losing their formatting. For example below I am now seeing this html garbage

     

    Normal
    0

    false
    false
    false

    EN-GB
    JA
    X-NONE

     

    /* Style Definitions */
    table.MsoNormalTable
    {mso-style-name:”Table Normal”;
    mso-tstyle-rowband-size:0;
    mso-tstyle-colband-size:0;
    mso-style-noshow:yes;
    mso-style-priority:99;
    mso-style-parent:””;
    mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
    mso-para-margin:0cm;
    mso-para-margin-bottom:.0001pt;
    mso-pagination:widow-orphan;
    font-size:12.0pt;
    font-family:Cambria;
    mso-ascii-font-family:Cambria;
    mso-ascii-theme-font:minor-latin;
    mso-hansi-font-family:Cambria;
    mso-hansi-theme-font:minor-latin;}

     

    Inspiration for this piece is from the ‘Featherbeds' in the Dublin Mountains where the landscape is wild and open with heather bushes and peat banks on the gentle slope of the hills that rise in the background.

    Unframed Sizes

    23cm x 23cm – Small – Price 79.00

    59cm x 23cm – Medium – Price 169.00

    50cm x 50cm – Large – Price 189.00

    Pieces can be made to order to any size please contact Geraldine through the contact the maker form with your request.

    instead of

    Inspiration for this piece is from the ‘Featherbeds' in the Dublin Mountains where the landscape is wild and open with heather bushes and peat banks on the gentle slope of the hills that rise in the background.

    Unframed Sizes
    23cm x 23cm – Small – Price 79.00
    59cm x 23cm – Medium – Price 169.00
    50cm x 50cm – Large – Price 189.00

    Can you help me with this asap please? I will provide log in details separately in case you need this. I have tried deactivating plugins and with 2015 theme and none of these fixed the problem. I am running Dokan 2.4.1 and cannot update until my developer comes back next week but would appreciate a fix for this, thanks

    #68358

    Fearg
    Member
    Post count: 80
    This reply has been marked as private.
    #68571

    towhid
    Participant
    Post count: 4505

    Hello Fearg,

    There has a change of missing the style file from the theme. Did you customize anything in the theme?

    My suggestion will be please upload the backup theme again and see what happen.

    Thanks

    #68767

    Fearg
    Member
    Post count: 80

    Hi Twohid,

    I get the same problem with other themes (tried 2015). I see some other topics started with the same issue (example below), so seems to be a dokan issue.

    https://wedevs.com/support/topic/problem-after-upgraded-to-dokan-2-4-2/

    Any idea when the next update will be out? Also, why do buys like this get missed in the pre release testing?

    #68849

    towhid
    Participant
    Post count: 4505

    Hello Fearg,

    Yes, We will release a new update within today. Please keep patience. Then let's see any new error appears or not.

    Thanks

    #68999

    Fearg
    Member
    Post count: 80

    Hi Towhid,

    Is the update due out today still or delayed? If delayed can you advise of the new target release day/time please?

    #69089

    towhid
    Participant
    Post count: 4505

    Hello Fearg,

    We have already released the Dokan update. Please check yourself on the dashboard. Please let me know if you do not get the notification yet.

    Thanks

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