Home Forums Theme Support Dokan Order Notes in seller dashboard not working

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This topic contains 6 replies, has 2 voices, and was last updated by  jacky wong 3 years, 9 months ago.

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  • #64558

    jacky wong
    Member
    Post count: 100

    Hi

    In seller dashboard- order, there is column on the right hand side where the seller adds the order notes. This function is not working.

    1. Can you advise what is this function for?
    2. How do customers receive order notes information?
    3. And how can i disable it?

    regards
    Jacky

    #64660

    towhid
    Participant
    Post count: 4505

    Hello Jacky,

    Seller can add a note to an order and set the note for a customer or private. For customer note, the customer will get e-mail notification for every note added. And for the private note, only a seller will get the e-mail notification.

    To disable the customer note email notification please Disable this email notification from customer note. Please check this screenshot.
    Coustomer Note

    Thanks

    #64663

    jacky wong
    Member
    Post count: 100

    Hi Towhid,

    I have enabled the customer note email notification like the screenshot you provided. However it dosen't work at all. When i added an order note as a seller, the order doesnt appear in the Order note column in the seller dashboard nor customer receive the note.

    Can you advise on this? thanks

    Regards
    Jacky

    #64665

    towhid
    Participant
    Post count: 4505

    Hello Jacky,

    Are you receiving all other emails from your site? Please check the spam folder as well as.

    Thanks

    #64670

    jacky wong
    Member
    Post count: 100

    Hi Towhid,

    I have 3 emails address to test this. One for admin, one as seller, one as a customer, none of these emails receive any order notes. And the order note is not even updated in the seller dashboard order note column after note is added.

    Can you advise on this? Thanks

    Regards
    Jacky

    #64832

    towhid
    Participant
    Post count: 4505

    Hello Jacky,

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #64833

    jacky wong
    Member
    Post count: 100
    This reply has been marked as private.
Viewing 7 posts - 1 through 7 (of 7 total)

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