This topic contains 6 reply and 2 voices, and was last updated by jacky wong 4 years ago
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July 31, 2015 at 9:56 am 64558
jacky wong Hi In seller dashboard- order, there is column on the right hand side where the seller adds the order notes. This function is not working. 1. Can you advise what is this function for? 2. How do customers receive order notes information? 3. And how can i disable it? regards Jacky
August 1, 2015 at 12:05 pm 64660
towhid towhid

Hello Jacky,

Seller can add a note to an order and set the note for a customer or private. For customer note, the customer will get e-mail notification for every note added. And for the private note, only a seller will get the e-mail notification.

To disable the customer note email notification please Disable this email notification from customer note. Please check this screenshot.
Coustomer Note

Thanks

August 1, 2015 at 12:37 pm 64663
jacky wong jacky wong

Hi Towhid,

I have enabled the customer note email notification like the screenshot you provided. However it dosen’t work at all. When i added an order note as a seller, the order doesnt appear in the Order note column in the seller dashboard nor customer receive the note.

Can you advise on this? thanks

Regards
Jacky

August 1, 2015 at 12:48 pm 64665
towhid towhid

Hello Jacky,

Are you receiving all other emails from your site? Please check the spam folder as well as.

Thanks

August 1, 2015 at 1:03 pm 64670
jacky wong jacky wong

Hi Towhid,

I have 3 emails address to test this. One for admin, one as seller, one as a customer, none of these emails receive any order notes. And the order note is not even updated in the seller dashboard order note column after note is added.

Can you advise on this? Thanks

Regards
Jacky

August 2, 2015 at 3:36 pm 64832
towhid towhid

Hello Jacky,

Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

August 2, 2015 at 3:45 pm 64833
jacky wong jacky wong This reply has been marked as private.
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