Home Forums Plugin Support Others Paypal Adabtive payments failed

This topic contains 9 replies, has 2 voices, and was last updated by  Nayem 4 years, 1 month ago.

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  • #38845

    BG Smit
    Member
    Post count: 8

    Hi everyone.

    We got an older version of the plugin from a colleague and it was working fine, today we bought the plugin and installed it

    Now as soon as you check out, the connection is made to Paypal with no issues, but as soon as you log in and select pay now, it kicks out this error:
    Your payment can't be completed. Please return to the participating website and try again.

    none of the api credentials or anything like that has changed. and Yesterday it was working fine on the older version?

    Any help will be greatly apprieciated!

    #38846

    Nayem
    Moderator
    Post count: 6480

    Hello BG,

    Please read this documentation- http://docs.wedevs.com/paypal-adaptive-payment-add-working/. Make sure that you have inserted all the requirements correctly.

    Thank you ๐Ÿ™‚

    #39601

    BG Smit
    Member
    Post count: 8

    Thank you Nayem, got it sorted. there was a plugin that clashed with the payments.

    I just need one more bit of information.

    As soon as there is a payment being processed there is a 10% fee on top of the standard paypal payment fee's.

    and there is no 10% coming into the main account. is there a place where i need to define where the main shop cut needs to go? Im guessing that is my last problem then we can go live.

    Thx for the help

    #39649

    Nayem
    Moderator
    Post count: 6480

    Hello BG,

    Actually i am not clear about your question. Are you talking about the seller percentage?. IF you are talking about this percentage then please navigate to Dokan->Settings->Selling option and set commission for the seller.

    Thank you ๐Ÿ™‚

    #39787

    BG Smit
    Member
    Post count: 8

    Hi Nayem.

    No that I have set. Im talking about the main shop. We run the main shop so we should get the 10 % cut for maintaining the shop. if you navigate to WooCommerce->Settings->Checkout->Dokan PayPal Adaptive Payments. the paypal email should get the rest of the cut from the sellers cut?

    Hope you understand

    #39788

    Nayem
    Moderator
    Post count: 6480

    Hello BG,

    If the admin has paypal and all the sellers set their paypal account then the payment will automatically split to the all seller. Seller will get their percentage and admin will get his percentage.

    Thank you ๐Ÿ™‚

    #39790

    BG Smit
    Member
    Post count: 8

    Please see the image below. That 20c doesn't go into the admin account but is pulled from the transaction.

    and I cannot see where that 20c (10%) goes. it should reflect in our account but doesn't

    #39800

    Nayem
    Moderator
    Post count: 6480

    Hello BG,

    You screenshot is not helpful. Can you please confirm is $2.00 your product price?. Please describe me the whole scenario. If your admin percentage is 10% then he will get the percentage. Paypal is also included there.

    Thank you ๐Ÿ™‚

    #39802

    BG Smit
    Member
    Post count: 8

    Hi Nayem.

    Oky, My product price is $2.00, the full $2.00 comes into my admin account.
    It is then split in 2, 90% ($1.80) goes to the seller, and the remaining 10% (20c) must go towards the admin account?

    But yet the admin account does not get any money. it is displayed as a 10% fee.

    We have the paypal set up that so that the primary receiver (seller) pays the transfer fees. and we(secondary admin account) must get the 10%.

    Our Seller Percentage under Dokan->Settings->Selling Options is set at 90%

    Thank you

    #39808

    Nayem
    Moderator
    Post count: 6480

    Hello Big,

    I think you are missing something. For paypal primary receiver is admin. But in dokan primary receiver is seller which is not applicable for paypal.

    For paypal Admin is the primary receive and the seller is secondary .

    Thank you ๐Ÿ™‚

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