July 21, 2014 at 9:40 am #23840
Hello, I've talked to PayPal and ask can they make the seller the primary receiver on the record.
here's their response:
” We will require you to set up the payment in this way so that the seller is the Merchant of Record in the case of any Chargebacks or Refunds. As in chained payment structure, the primary receiver is 100% responsible for the full amount of refunds and chargebacks regardless how much it actually retains to its account. The funds should be sent to the primary receiver/ seller before the commission sent to your account ”
“We in PayPal cannot change the order of the primary and secondary in your payment request, instead this needs to be changed within your website. It may be that this can be configured within your payment plugin or you may need your developer to modify the receiver order that gets set before you create the payment in the PayPal system.”
Right now, we're all expose to this flaw in your plugin. Can you please correct this ASAP and reply back with the modified code I need.July 21, 2014 at 10:20 am #23841
In current scenario, admin email is primary receiver and rest (vendors) are secondary. So, i can't see anything wrong with paypal information and with our add-on settings?
Also, during application submission to paypal for paypal adaptive payments approval, you have to mention which email address is primary email address on Paypal.
PS: i can't see any paypal adaptive add-ons attach to your account.July 21, 2014 at 10:27 pm #23893
Your not understanding me!
The admin email is suppose to be secondary and shop sellers are primary. What's wrong with it is that we're liable for charge backs and refunds. Please re-read the response from paypal. Or Send me the code to correct it please. It's not on paypal end. Its on your end.
I bought the plugin with another account for your information.July 22, 2014 at 4:07 am #23907
roderswissMemberPost count: 63
What Mike is saying is:
Why the add-on assumes that we (as the website administrator) are the primary receiver? It would be a lot better if we were the second receiver of every vendor. If the add-on worked that way the commission would be payed from vendors to us and not the opposite. Furthermore we could keep our commission as secret (they are shown to client on parallel payment) and if clients would ask for refund the vendor would be responsible for that, not us.
I'm not sure if that could be possible but it would be a lot better.July 22, 2014 at 6:18 am #23912
Thank you Mike & roderswiss for being patience. Dev team working on it. Will update you guys soon.July 22, 2014 at 10:09 am #23926
Wait, the other problem is that address is not being transmitted to PayPal. Why is that important? There is no buyer/ seller protection without the address be transmitted with the payment. How long is this going to take to fix?July 22, 2014 at 1:59 pm #23941
Please let me know a ETA.July 22, 2014 at 2:08 pm #23943
so sorry for inconvenience mike. No ETA yet, but developer is looking on it right now. will update soon.
Thanks.July 22, 2014 at 3:20 pm #23951
1. regarding primary and secondary receiver:
It MUST set to be admin account as primary. Cause, suppose your buyer is buying 3 items from 3 different vendors, then who is going to be the primary receiver? There is no way to handle that. So, it has to be admin account who will be the primary receiver and handle all transactions.
2. Address issue:
We are still working on it. Will update again.
Thanks.August 21, 2014 at 12:30 pm #25623
This PayPal Adaptive Payment is poorly executed.
Only way this is going to work is switch the primary to the seller, and have the customer check out from one store at a time.
I just got burned using parallel as well. It was a huge order involving multiple sellers, she files a claim on the site(fee's we collected from multiple sellers) and the actual seller.
I get that you guys run a business and I know you know that 98% of people who buy this theme isn't going to make a penny. right, because starting a marketplace is one of the hardest things to accomplish. Especially with the way this is coded. I tested the variations , a fuckin joke. You would have to be trained to use this as is. I had to highly modify this theme to make it user friendly and have to do a lot more. Just unfair.August 21, 2014 at 12:39 pm #25626
To say, use chained payments, pull in all the money and be held accountable is utterly ridiculous. This is a great theme. But far from being polish and user friendly. and with all the other things you guys got going on I doubt it if you really care. Just keep banging these dummies for $200 a pop because they think its so easy to start a marketplace.
To let you know where the problems are, this is how you should add a product : prntscr.com/4ewur9
The sellers who register to use a dokan themed site ,are first time users of the site. Not site admins. The avg user is not going to click all those tabs and set shipping and qty. You don't set qty and bam , you sell 10 items and you only had one.
You put out an awesome product but neglected the actuall users experience. It goes far beyond the site admin. You gotta care about his customers as well.August 21, 2014 at 3:48 pm #25641
I do agree with you 100% all the way. We are working on the paypal adaptive update version so users will not able to buy products from multiple sellers if paypal adaptive payment enabled.
I am so sorry to hear that you had bad experience with your customers. I do believe that you also do understand that by 200 bucks you will not get everything you want! You have to do many customisations. We saw few websites been customised with Dokan and doing really great. Dokan theme itself on it's very early stage. As, its based on Woocommerce which wasn't build to be as multi-seller environment so many things conflict and need to customise.
Our dev team is working really hard to make Dokan more stable. In our target time line at the end of this year Dokan will reach on it's best.
Please do share with us ideas,bugs or how we can more improve it to make it user friendly,stable and secure.August 21, 2014 at 3:48 pm #25642
Tareq HasanKeymasterPost count: 2831
Sorry Mike, the chargeback is really a problem as we also face it in our site.
Here's what I can propose: There should be an option to the plugin to chose the primary receiver. If someone chose “seller” as the primary receiver, users can't add products from other sellers in their cart. So that will make sure not having multiple receivers in the request.
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