This topic contains 7 reply and 2 voices, and was last updated by Brenda 4 years, 11 months ago
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December 20, 2014 at 11:01 am 32633
Brenda For some reason, my test seller is not able to select countries to ship to. I try and it doesn't let me. I have USA and Canada selected in Woocommerce but in the seller dashboard, though the dropdown menu shows up and I select one, I can not add another. I don't see that anyone else has this problem. What may I be doing incorrectly? Thanks! for a quick reply.
December 20, 2014 at 12:02 pm 32645
towhid towhid

Hello Brenda,

Can you send me a screenshot for better understanding your problem.

Thank You 🙂

December 20, 2014 at 12:39 pm 32647
Brenda Brenda

Here’s a screen shot. Can only have one country–it won’t let me add another (though I can change the country to a different one I can’t have more than one). Also–see the red X ? what’s that all about?

December 20, 2014 at 1:20 pm 32656
towhid towhid

Hello Brenda,

Make sure you have clicked “Add Location” button after select each country. If it is not solve your problem then please check if you have the latest version of the plugin installed. If the issue is happening in Version 1.3 then check for your theme or plugin conflicts. You can disable all your plugins except Dokan and switch to a default theme of WordPress like- Twenty Twelve, Twenty Thirteen, Twenty Fourteen and let me know the results.

Thank You 🙂

December 20, 2014 at 1:40 pm 32657
Brenda Brenda

I just got the per product shipping plug in today download from your site. Yes, I have clicked “add location” after selecting the country. The new country IS selected but another country is not ADDED. So I must choose to sell in one country only. I can toggle back and forth between different countries but cannot have more than one. That’s not OK. I’ve run through all the plugins and it’s not that. I’ve run it with basic theme (2012) and it’s not that. Did all that before sending this query.

December 20, 2014 at 2:35 pm 32668
Brenda Brenda

You know, this really seems to be a problem with the edit product page e.g. //mysite.com/product/name-product/edit/ is the problem page. Not working and not properly formatted.

December 20, 2014 at 5:16 pm 32682
towhid towhid

Hello Brenda,

Can I have a look your site please.

Please provide your login details by using this form – http://wedevs.com/provide-login-details/. Also send seller credentials. I will have a look what is going wrong.

Thank you 🙂

December 21, 2014 at 1:27 am 32704
Brenda Brenda

@towhid at this time I cannot place you on the site as seller. Once I realized it seemed to be a product page problem (not just the new per product shipping extension I just bought and installed) I sent a note to my internal developer and asked him to review the dashboard. We were having issues with the dashboard tabs not working properly all along (but I have ignored because we cannot use Dokan unless the Stripe Connect works. now that we have Stripe Connect working, we can progress on everything else) so I now believe this is related to that old unresolved problem. If it is not obvious to the developer and he cannot fix it, I’ll be back with explicit questions from him to you shortly. Thanks.

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