Home Forums Theme Support Dokan Problem with new update

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This topic contains 10 replies, has 2 voices, and was last updated by  towhid 3 years, 8 months ago.

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #65325

    Simon Chabrier
    Member
    Post count: 166

    Hello

    The new updates seem to have more problems than the earlier version, below are some of the issues I encounter. Please note that this is a clean install using the original Dokan theme.

    1. When user is not login the shipping is free but the seller have well set a default shipping port.

    2. Also, the store page – single product page… becomes non responsive in mobile devices again!

    3. Shop banner horizontal repeat and don't display well.

    Given the issues above, the system is totally worthless. Please fix it asap.

    #65382

    towhid
    Participant
    Post count: 4505

    Hello Simon,

    1. I am not clear this question.

    2. You have posted into another topic which we are discussing. I did not get any fault while on browsing the site. Whatever, I will provide you continuous support until I fix the issue.

    3. The default banner size is the placeholder for the information (address, rating, social, phone number, email) inside it. When the information is too long then the banner just repeat itself to accommodate the extra space. You can use the taller banner to see.

    Thanks

    #65386

    Simon Chabrier
    Member
    Post count: 166

    Hello

    PROBLEM A / Using Dokan Shipping – If a person adds a product to his basket without being connected to the site as user then the shipping costs are marked as free.

    PROBLEM B / Using Woocommerce shipping – In the administration I configure woo commerce shipping conditions “Flat rate” and add different classes of delivery.

    However, when the seller disables Dokan postage to use woocommerce parametrized shipping classes .
    Everything is marked as free when a customer adds a product to his basket. (visitor logged or not is the same everything is free -> No shipping value)

    PROBLEM C / I need to automatically calculate shipping value by global weight of the order – Product A = 1kg Product B = 2 KG -> Total order is 3 kg = X shipping value. Is it possible or not.

    Exemple :

    If shipping classes are:

    1kg is 1€
    2kg is 2€

    Total order shipping may be 3€

    Is it ok now you understand me ? (I'm french you know – difficult for me) Thank you

    #65447

    Simon Chabrier
    Member
    Post count: 166

    Please I need an answer quiclkly because I start to have big big problem with my sellers ! Thank you

    #65649

    Simon Chabrier
    Member
    Post count: 166

    Any solution for PROBLEM C ?
    Is there a way to allow seller to configure per weigt and per country shipping or not ?

    #65727

    towhid
    Participant
    Post count: 4505

    Hello Simon,

    I have to reproduce this issue. Please allow me sometimes. I will check this issue after completing all of my works.

    Thanks

    #65806

    Simon Chabrier
    Member
    Post count: 166

    Ok I wait but please don't forget me 🙂 because now I can't use dokan shipping for my vendors and they are not happy with this !

    #66149

    towhid
    Participant
    Post count: 4505

    Hello Simon,

    I have examined this issue and come to a point that the requirement you have specified is not possible right now. We do not have this kind of feature to allow the seller to configure per weight shipping.

    But you can allow the seller to configure per country shipping. You can also configure shipping as state based. To configure the settings please login to seller account and navigate Dashboard->Settings->Shipping. Please check this screenshot:

    Country Shipping

    Thanks

    #66374

    Simon Chabrier
    Member
    Post count: 166

    Ok I know this. But you Know here in Europe, when a seller sold for exemple 3 product in a single time he need to calculate the ship cost by command global weight. Because a customer will not payd for 3 ports in a single command. You understand the problem ?

    #66407

    Simon Chabrier
    Member
    Post count: 166

    I will let seller manage there own port and waight for an update wich allow seller to manage weight and country shipping from the seller dashboard.

    #66653

    towhid
    Participant
    Post count: 4505

    Hello Simon,

    I am really sorry to say that we do not have this kind of feature right now.

    Thanks

Viewing 11 posts - 1 through 11 (of 11 total)

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