Home Forums Theme Support Dokan Problems with the shipping costs

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This topic contains 32 replies, has 3 voices, and was last updated by  Nayem 3 years, 8 months ago.

Viewing 15 posts - 16 through 30 (of 33 total)
  • Author
    Posts
  • #64761

    Nayem
    Moderator
    Post count: 6480

    I did not see where the shipping is not calculated. Please provide your admin login details.

    Thanks.

    #64766

    Zeca
    Member
    Post count: 6

    Hi.
    I have found a problem.
    Shopping in two different sellers are generating one only shipping cost, but they should generate different shipping costs according to the number of vendors involved in every purchase.
    How do I fix it?

    #64773

    Zeca
    Member
    Post count: 6

    Let me explain better:

    When finalizing a purchase from different vendors, the system is not properly adding the shipping values.
    However, there comes a note stating the correct values separately: “This order has products from multiple vendors / sellers. So we divided this order into multiple orders seller. Each order will be handled by respective Their selling independently.”
    In other words, Dokan does the separate calculation but not the final sum. Therefore, the charge will be wrong!!!

    Thanks again.

    #64825

    Nayem
    Moderator
    Post count: 6480

    Hello Zeca,

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #64835

    Nayem
    Moderator
    Post count: 6480

    Hello,

    Did you customize anything in Dokan plugin?

    #64836

    Zeca
    Member
    Post count: 6

    I am not the developer, but I'll ask him.
    But as far as I know, Dokan has not been customized.
    However, the “correios” (brazilian mail service) plugin has been inserted in WooCommerce. You will see PAC and SEDEX as shipping options.

    #64838

    Nayem
    Moderator
    Post count: 6480

    Hello,

    Yes, then it is creating this issue. In our system when you will purchase from different seller then both cost will be calculated. Example- you have purchase from Seller A and B with the shipping cost 5 and 2 then in the cart it will add 7 as your shipping cost. If you removed Seller B product then it will calculate 5.

    Thanks.

    #64839

    Zeca
    Member
    Post count: 6

    Did you log in the site?
    Well, if I use only the flat rate option, the problem will disappear?
    Thanks!

    #64840

    Nayem
    Moderator
    Post count: 6480

    Hello Zeca,

    If you want to use Dokan shipping system then you have to use Dokan rate. Otherwise you can not get the dokan built-in shipping feature.

    Thanks.

    #64842

    Zeca
    Member
    Post count: 6

    Ok, the other shipping methods are disabled.
    But enabling Dokan rate shows only free shipping! How do I set it?

    #64844

    Nayem
    Moderator
    Post count: 6480

    Please select your shipping method as Dokan rates and then your seller have to enable shipping for his store from his dashbaord.

    Thanks.

    #64845

    Zeca
    Member
    Post count: 6

    I got it.
    Thanks a lot!

    #64945

    Giovanni Arena
    Member
    Post count: 26

    Hi Nayem,

    I have just given you the administrator credentials of my site.

    Thank

    #64947

    Nayem
    Moderator
    Post count: 6480

    Please check your site now. You did not set the shipping method from backend. Everything is working fine now.

    #64948

    Nayem
    Moderator
    Post count: 6480

    @Giovanni – Please check your original post- https://wedevs.com/support/topic/problems-with-the-shipping-costs/#post-64433.

    Thakns.

Viewing 15 posts - 16 through 30 (of 33 total)

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