Home Forums Theme Support Dokan Product picture rotation problem

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This topic contains 10 replies, has 3 voices, and was last updated by  towhid 3 years, 9 months ago.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
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  • #71304

    Loukia
    Member
    Post count: 87

    hello,i have an issue with the product picture.

    there is 90 degrees rotation difference between the tablet or smartphone and computer.
    these are pictures how it looks like.

    this is from computer

    http://s16.postimg.org/tmqwi5mg5/2015_09_10_2_09_31.png

    this is from tablet

    http://s3.postimg.org/6atwyvrj7/image1.png

    if i upload pictures from computer the pictures are fine but will not appear correct on the tablet or smartphone and vise versa.

    #71408

    Loukia
    Member
    Post count: 87

    any solution?

    #71507

    towhid
    Participant
    Post count: 4505

    Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #71852

    Loukia
    Member
    Post count: 87

    any news??????

    #71879

    towhid
    Participant
    Post count: 4505

    Hello Loukia,

    I have checked your two images which you have provided in the topic and noticed that the image is displaying accurate in iPad but not in your computer.

    But I have tested your issue in the chrome responsive developer checker tool but did not get any inconsistency. I am getting this kind of issue for the first time. Maybe there could be a problem in your browser. Can you, please clear the browser cache before open the site on your browser.

    Thanks

    #71908

    James
    Member
    Post count: 48

    Honestly this looks like a problem with the theme, not dokan. I would recommend changing the theme to something else to test it, and follow up with the themes support page.

    #71912

    Loukia
    Member
    Post count: 87

    i did clear the browser but the problem still exist.

    but i am using Dokan theme…

    #71999

    towhid
    Participant
    Post count: 4505

    Hello Loukia,

    I have already forwarded this issue to our developer team. Please allow me some time. Hope I will come back to you with a right solution.

    Thanks

    #72075

    Loukia
    Member
    Post count: 87

    ok please let me know as soon as possible

    #72262

    towhid
    Participant
    Post count: 4505

    Hello Loukia,

    I will let you know when I will get an answer from our developer team. Please allow me some time.

    Thanks

    #72545

    towhid
    Participant
    Post count: 4505

    Hello Loukia,

    I think the problem is happening while taking the photos from the mobile phone.

    Are you taking vertical(portrait) photos or horizontal(Landscape) photos from the mobile phone?

    Can you please crop the photo to vertical to horizontal or horizontal to vertical.

    It takes time but hope it will work.

    You can also change the camera settings.

    Note: Can you please upload default image which comes with OS then you will understand that the image is rotating or not?

    Thanks

Viewing 11 posts - 1 through 11 (of 11 total)

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