Home Forums Theme Support Dokan Product Tabs not working and new Attributes not showing

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This topic contains 29 replies, has 3 voices, and was last updated by  Nayem 4 years, 6 months ago.

Viewing 15 posts - 1 through 15 (of 30 total)
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  • #30338

    Brenda
    Participant
    Post count: 170

    Questions for Dokan

    1.
    When adding a new product in (accessed via the Dokan seller dashboard) my sellers can see a series of tabs: edit, options, inventory, shipping, and attributes

    These tabs do not function. The seller is not taken to the place on the page that each tab is pointing to. It is, of course, possible to update all the items (options, inventory, shipping, attributes) by scrolling down to that area. But—how to get the tabs working?

    2.
    Other issue – I've added a product atribute called “color” in WooCommerce but it is not showing up as a potential attribute for my sellers to select. I have had the sellers add a custom attribute to a product called “customattributecolor” and put the choices of red and green. These show up to customers in text on the product page but there seems to be no way for the customer to select the customattributecolor and the WC attribute of “color” is just lost somewhere. If you can assist, I'd really appreciate it!

    B

    #30364

    Nayem
    Moderator
    Post count: 6480

    Hello Brenda,

    1. Is there any error found?. Please check for error. You have to run your browser in console mode to check error.

    2. You can read this doc for the solution -http://docs.wedevs.com/add-drop-down-attributes/. This doc will help you to solve your issue. If not, then please let me know.

    I am always here to hear from you. Thank you 🙂

    #32506

    Ji Yu
    Member
    Post count: 37

    I had same issue now. my tabs are totally missing. any ideas? thanx!

    #32517

    Nayem
    Moderator
    Post count: 6480

    Hello Ji yu,

    Please prove a screenshot to make me more clear. I am here to help you.

    Thank you 🙂

    #32586

    Ji Yu
    Member
    Post count: 37

    figured out. had to add product first then tabs shows up right after. it would nicer you have all the tabs shown at first place. thanks!

    #32589

    Nayem
    Moderator
    Post count: 6480

    Hello Ji Yu,

    I am very glad to know that you have figured out it. Also thank you for your idea. I will notify about this to our developer team.

    Thank you 🙂

    #32663

    Brenda
    Participant
    Post count: 170

    The tabs do show on my dashboard (e.g. product page with all the tabs) but they still do not function. The information is displayed on the page but selecting the tab simply doesn't take you down the page to the correct place on the page.

    #32705

    Brenda
    Participant
    Post count: 170

    Hi, our in-house developer is investigating the tab issue as it seems to be theme related. However, the issue of customers not being able to choose an attribute is still with us and I don't think that is theme related. Any ideas? Thanks!

    #32707

    Brenda
    Participant
    Post count: 170

    This product editing problem exists using our theme as well as all the common WordPress themes (e.g. 2012). We switched over to the Dokan theme itself–that makes it possible for our test seller to modify attributes and shipping so now we confirmed that our problem there was theme related. We note that the Dokan Child Theme E-Shopper also has problems with the Product Template (argh! that's your own theme and it doesn't work properly…) but we will work on our theme to get this part worked out.

    With the Dokan theme in use, we also have a related problem an note the WooCommerce system status says the theme doesn't have up-to-date files in particular:

    1. dokan/woocommerce/myaccount/form-login.php version 2.1.0 is out of date. The core version is 2.2.6.

    So what to do about item 1 above? You are not updating Dokan theme are you? I do not see an update on your site for my download. Please advise. We will ultimately not be using the Dokan theme, but still wish to keep it up-to-date for testing purposes.

    2. Even though our test seller can edit attributes and those attributes show up for the customer to see, the customer cannot select an attribute. This is likely something we're doing wrong here–but what can it be?

    You can see in the first image below, the customer can see attributes in additional product information. But where to select one? Please advise on what our seller needs to do or please give link to appropriate Dokan documentation on this. REALLY need the customer to be able to choose the attribute! Thanks

    3. Also, we own the Dokan Child theme E-shopper theme, when we put it in place, we note that the performance of the seller's ability to edit an individual product is DIFFERENT than Dokan or our theme either one. The Dokan Child theme allows us to see/edit the product but only if we go ahead and hand enter https://oursite/product/product name/edit/ because the Dokan child theme E-shopper doesn't properly display any products when we click on product in the dashboard ( https://oursite/dashboard/products/ ) that area next to the dashboard menu is simply blank with no products. So that theme seems messed up.

    Perhaps related to the templates or something? Please advise for fixes. We are not using the child theme E-Shopper for this site but do plan to use it for a different site so need to know why it may have problems too.

    #32727

    Nayem
    Moderator
    Post count: 6480

    Hello Brenda,

    1. The file you mentioned above have a comment to mention the compatible version of WooCommerce. the comment is something like@version 2.1.0. You can open those files and write 2.2.10 instead of 2.1.0.

    2. I am not clear about this point. I think you are looking for the attributes. You can read this doc – http://docs.wedevs.com/add-drop-down-attributes/ to know more about attributes.

    3. Now E-shopper is not a child theme anymore. It is an independent theme. So please make sure how are you using it. Are you using this theme as child theme or you are using the latest e-shopper which is main theme?.

    Thank you 🙂

    #32747

    Brenda
    Participant
    Post count: 170

    Thanks,

    I've passed 1. on to the dev

    on 2. I've read the resource you provide and can add all kinds of attributes (drop down) but for some reason, my customer cannot select them. Do you have a live demo of Dokan somewhere online here where I can see what should be happening (for the customer) in action? That could be helpful.

    on 3. Was purchased as a theme and doesn't id itself as child theme but your own discussions always refer to it as such, thus, I call it “child theme.” It is the latest version being used, yes. So we are a bit confused about the problem with the product page edit (Like I said, we can edit if we just insert the address knowing what it should be, but that's all wrong.

    #32871

    Nayem
    Moderator
    Post count: 6480

    Hello Brenda,

    1. Here is our demo site for Dokan- http://demo.wedevs.com/dokan/. You can test here whatever you want.

    2. Yes, you are right we called e-shopper as child theme. Now forget them all. E-shopper now a main theme. You can use this theme as your main theme. If you are facing any problem to use this theme as main theme then you can tell me and i am here to help you.

    Thank you 🙂

    #33001

    Brenda
    Participant
    Post count: 170

    hi there,

    The demo site you pointed me to doesn't allow a customer to choose an attribute (like size or color) so I can't test out my problem. While I was easily able to create attributes (like I can on my own site) as a seller, it doesn't do any good if the customer cannot CHOOSE the attributes.

    I modified one of the demo sweatshirts as “B's New Sweatshirt in many sizes” and added small, med, large sizes. Easy. However, HOW CAN THE CUSTOMER SELECT THESE ATTRIBUTES??

    Please provide explicit and detailed instructions regarding how this can be done — on your demo site at a minimum.

    Thank you.
    Brenda

    #33005

    Brenda
    Participant
    Post count: 170

    Hi there, I just posted PART of this problem to my theme developer. I really think the problem is Dokan related so I don't expect the theme developer to come back with anything useful. Even so, here are the error logs that I shared with him and I'd really appreciate it if wedevs could solve this problem with the product edit tabs not working. Thanks.

    “When trying to use the product edit tabs of the dashboard, for example, an error is generated. I’m thinking there’s a conflict between the theme and the Dokan plugin itself and wondering if you can help? There’s another similar error and problem when updating the user’s location information, but it is not as critical as the “product edit” related one.”

    In the apache error log we see there are errors when clicking on product edit button:

    [Sat Dec 27 19:44:35 2014] [warn] [client 70.197.14.69] mod_fcgid: stderr: PHP
    Warning: include(): Filename cannot be empty in
    /var/lib/wordpress/wp-content/themes/virtue_premium/base.php on line 28, referer:

    https://mysite.com/dashboard/new-product/

    [Sat Dec 27 19:44:35 2014] [warn] [client 70.197.14.69] mod_fcgid: stderr: PHP
    Warning: include(): Failed opening ” for inclusion
    (include_path=’.:/usr/share/php:/usr/share/pear’) in
    /var/lib/wordpress/wp-content/themes/virtue_premium/base.php on line 28, referer:

    https://mysite.com/dashboard/new-product/

    [Sat Dec 27 19:44:36 2014] [warn] [client 70.197.14.69] mod_fcgid: stderr: PHP
    Warning: include(): Filename cannot be empty in
    /var/lib/wordpress/wp-content/themes/virtue_premium/base.php on line 28
    [Sat Dec 27 19:44:36 2014] [warn] [client 70.197.14.69] mod_fcgid: stderr: PHP
    Warning: include(): Failed opening ” for inclusion
    (include_path=’.:/usr/share/php:/usr/share/pear’) in
    /var/lib/wordpress/wp-content/themes/virtue_premium/base.php on line 28
    [Sat Dec 27 19:44:37 2014] [warn] [client 70.197.14.69] mod_fcgid: stderr: PHP
    Warning: include(): Filename cannot be empty in
    /var/lib/wordpress/wp-content/themes/virtue_premium/base.php on line 28
    [Sat Dec 27 19:44:37 2014] [warn] [client 70.197.14.69] mod_fcgid: stderr: PHP
    Warning: include(): Failed opening ” for inclusion
    (include_path=’.:/usr/share/php:/usr/share/pear’) in
    /var/lib/wordpress/wp-content/themes/virtue_premium/base.php on line 28

    #33011

    Ji Yu
    Member
    Post count: 37

    thanks Team.

    problem solved here.
    other pressing issue I am really looking for is product tax for vendors who can apply it to items individually.
    any updated ETA on this?

    thanks
    Allan

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