Home Forums Theme Support Dokan question about order notification

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This topic contains 6 replies, has 2 voices, and was last updated by  Nayem 3 years, 10 months ago.

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  • #45502

    Anas Basalamah
    Member
    Post count: 160

    Hi

    if a customer buy a product through payment getaway : local bank transfer

    the order will be on-hold and the notification email will be send to the seller then the admin should receive the payment and change the status to processing.

    my question, is it possible to make the notification sent to the customer after the admin authorized the payment

    I mean after admin changes the status of the order from “on-hold” to “processing” and at that moment an email is send to the seller telling him there is an order

    if that is possible how can i do it ?

    also i have another question is it possible to make the status after the order is placed , pending instead of on-hold
    thanks

    #45528

    Nayem
    Moderator
    Post count: 6480

    Hello Anas,

    When an order status will change seller can see those changes from his dashboard->Order. Seller will not get any email for that because if seller get email then every day he will get tons of mail. So it is not user friendly feature. When the order will received the status will be hold by default. You can check WooCommerce order status.

    Thanks.

    #45533

    Anas Basalamah
    Member
    Post count: 160

    ok I know

    I just want to make the default status is pending not on-hold

    so after payment admin change to on-hold then the seller receive email

    how to do that?

    #45593

    Anas Basalamah
    Member
    Post count: 160

    up

    #45644

    Nayem
    Moderator
    Post count: 6480
    This reply has been marked as private.
    #45686

    Anas Basalamah
    Member
    Post count: 160
    #45688

    Nayem
    Moderator
    Post count: 6480

    Yes, you can do it by inserting those code.

    Thanks.

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