Recurring Payment Not Working

This topic contains 14 reply and 2 voices, and was last updated by towhid 9 years, 3 months ago
Viewing 14 Posts - 1 through 14 (of 14 total)
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July 28, 2015 at 3:26 am 61122
towhid We are having an issue with clients subscriptions not being activated through dokan when paying for the memberships. We have run tests through PayPal, and Woocommerce technical services and they have no issues with the payments and process on their ends. We have run tests here and the one-month payment will work but when set to be a recurring payment, the client transaction is cancelled. We are using Dokan, Woocommerce and PayPal - we have this structured under a regular paypal account for the subscriptions. Please test at https://urcrafti.com to see what we are experiencing. Utilize the Special Pkg when purchasing an account. Thank you - We have lost approximately 3,000.00 over the weekend due to this issue.
July 28, 2015 at 6:02 pm 61259
towhid towhid

Hello Wayne,

Please make sure you have got the merchants IPN confirmation from PayPal.

Thanks

July 28, 2015 at 6:39 pm 61263
Wayne Wayne

Once again, as expected, your answer is vague and really a non-answer. You ask me questions for more details yet you don’t give thorough answers back. Can you please explain when the IPN is located, How the transaction captures the IPN?

Paypal spent about 40 minutes yesterday on the phone to answer questions and test their system to make certain it was not a PayPal issue. Dokan gives a one line answer of bullshit.

DO BETTER.

July 29, 2015 at 10:48 am 63490
towhid towhid

Hello Wayne,

Please provide your login details by using this form: http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

Thank you 🙂

July 29, 2015 at 11:01 am 63561
towhid towhid

Hello Wayne,

Please update Dokan 2.4 and Dokan subscription 1.1 and check the subscription problem still on. If the solution does not solve the problem then I will check your site. I have already get your site login details.

Thanks

July 29, 2015 at 11:21 am 63670
Wayne Wayne

Hi Towhid,
Based on the number of issues we have seen in the recent posts, we would rather not upgrade our site to the latest version of Dokan until the issues have been resolved. The recurring payments and activation of subscriptions were all working perfectly and then they simply stopped. Can you please review the settings to make certain nothing changed –

I know there was an automatic update to WordPress and I am not sure if that had something to do with it or not.

Thanks for checking

July 29, 2015 at 11:38 am 63772
towhid towhid

Hello Wayne,

Please then update the subscription plugin only. There has a chance of possible solution of the subscription issue.

Please let me know the result when done.

Thanks

July 29, 2015 at 11:43 am 63800
Wayne Wayne

Can you please tell me where to download the updated subscription package – we would like to test it prior to installing it so we don’t have further issues.

Also, there are packages that are working and others that are not. Is this something that you have experienced before?

Thank you

July 29, 2015 at 12:43 pm 64026
towhid towhid

Hello Wayne,

Please download the subscription 1.1 plugin from your account which is located in this link – https://wedevs.com/account/

We did not yet test all of the packages with dokan. Step by step we will complete the test. We are waiting to receive customer observation.

Thanks

July 29, 2015 at 1:06 pm 64111
Wayne Wayne

Ok, that version of the subscription is already installed on the site.

July 29, 2015 at 1:09 pm 64114
towhid towhid

Hello Wayne,

Please check now, Is there any inconsistency on subscription and let me know the result.

Thanks

July 29, 2015 at 1:16 pm 64115
Wayne Wayne

May I ask if you have tested all packages? Did they activate the subscription and create recurring payments? The Red Package is the most problematic.

July 29, 2015 at 1:21 pm 64116
towhid towhid

Hello Wayne,

I did not yet test your site. I will request you to please test yourself first. If you get any error or fault I will then go make a solution.

Thanks

July 29, 2015 at 1:25 pm 64118
Wayne Wayne

No, nothing has changed on the site. Test package https://urcrafti.com/?p=2421 and see. It does not allow for the subscription to be activated and won’t allow for recurring payments either.

July 29, 2015 at 4:36 pm 64227
towhid towhid

Hello Wayne,

I have to reproduce this issue myself. Please allow me some time. Hope I will come back to you a right solution.

Thanks

Viewing 14 Posts - 1 through 14 (of 14 total)
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