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This topic is: not a support question

This topic contains 7 replies, has 2 voices, and was last updated by  Jay 5 years ago.

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  • #19289

    Jay
    Member
    Post count: 157

    I have not tested and would like to hear from other dokan owners or the developer team about how adaptive payments works with this. I am using parallel payments so preferably this method.

    If a buyer buys an item from a seller and for some reason the seller needs to refund the money, how does this work? I understand the seller just goes to paypal and clicks refund but does the commission get refunded back to the buyer as well? I just want to understand this process to inform my sellers how the process works.

    Thx

    #19292

    Rachelle
    Member
    Post count: 54

    I issued a refund during a test transaction and when I refunded it from the seller account it only refunded the portion that was deposited in the seller account. I would have to login my admin paypal account to refund the portion that was my commission to the customer for them to have a full refund. This was with parallel payments.

    #19297

    Jay
    Member
    Post count: 157

    That really doesn't sound to effective if a large amounts of refunds are coming in. I guess an option is to put a disclosure for sellers to contact the admin to process the refund of the commission.

    #19304

    Rachelle
    Member
    Post count: 54

    That's the only way I would know how to do it. Or you could say the “transaction fee” (commission) is non-refundable but I don't know if that is legal or how it would go over with clients. I thought about doing chained payments and having the seller be the first person and me be the second person. I didn't know if it would be more efficient that way or a bigger headache…and I'm scared to change my adaptive information again in case it stops working…lol.

    #19305

    Jay
    Member
    Post count: 157

    Haha. Changing the settings would scare me as well. I think the disclosure of non – refundable commissions is a great idea. Just have it in the terms of service. I like your suggestion.

    #19309

    Jay
    Member
    Post count: 157

    Rachelle, If you have the check box on the payments page for your terms of service then you would technically be protecting yourself. Each buyer has to check and agree to those terms before payments are sent so I don't think it would piss them off since they agreed before buying the item.

    #19348

    Rachelle
    Member
    Post count: 54

    Is the terms checkbox standard in checkout or do I need to add it somehow?

    #19352

    Jay
    Member
    Post count: 157

    just go to WOOCOMMERCE–>CHECKOUT and define a page for your terms of service and it will pop up when someone checks out. try mine if you want to see how it is.

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