I have not tested and would like to hear from other dokan owners or the developer team about how adaptive payments works with this. I am using parallel payments so preferably this method.
If a buyer buys an item from a seller and for some reason the seller needs to refund the money, how does this work? I understand the seller just goes to paypal and clicks refund but does the commission get refunded back to the buyer as well? I just want to understand this process to inform my sellers how the process works.
I issued a refund during a test transaction and when I refunded it from the seller account it only refunded the portion that was deposited in the seller account. I would have to login my admin paypal account to refund the portion that was my commission to the customer for them to have a full refund. This was with parallel payments.
That's the only way I would know how to do it. Or you could say the “transaction fee” (commission) is non-refundable but I don't know if that is legal or how it would go over with clients. I thought about doing chained payments and having the seller be the first person and me be the second person. I didn't know if it would be more efficient that way or a bigger headache…and I'm scared to change my adaptive information again in case it stops working…lol.
Rachelle, If you have the check box on the payments page for your terms of service then you would technically be protecting yourself. Each buyer has to check and agree to those terms before payments are sent so I don't think it would piss them off since they agreed before buying the item.