Home Forums Plugin Support WP User Frontend Pro release license

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This topic contains 9 replies, has 3 voices, and was last updated by  Nayem 4 years, 3 months ago.

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  • #35935

    luiz
    Member
    Post count: 6

    Hello, I uninstalled one of my licenses, but, there's nothing was released in the admin panel. Can you help me? How can I uninstall the wp user frontend pro to really clean up it in my websites? Thanks for the help.

    #35994

    Nayem
    Moderator
    Post count: 6480

    Hello Luiz,

    Please deactivate the plugin to stop all of the system of this plugin. If you want to delete it from your site then you have to select this plugin and delete it from the “Bulk Action” panel.

    Thank you ๐Ÿ™‚

    #36068

    luiz
    Member
    Post count: 6

    Hello, Nayem,

    Thank you for your reply, but it did not work what you suggested.
    I had done uninstalling, deleted the WP and the MYSQL and nothing has changed on the control panel. No license has been released.
    Is there anything else I can do?

    Thanks,

    Luiz.

    #36097

    Nayem
    Moderator
    Post count: 6480

    Hello Luiz,

    I did not get you. Can you please describe me in more details?. If you can then please provide a screenshot here.

    Thank you ๐Ÿ™‚

    #36130

    luiz
    Member
    Post count: 6
    This reply has been marked as private.
    #36165

    Nayem
    Moderator
    Post count: 6480

    Hello Luiz,

    You just need to explain the scenario about what you did and what you want to do right now in our contact form.
    Go to this form http://wedevs.com/contact/ and choose โ€œlicense activation problemโ€ in the list. Then we will help you to get this resolve as soon as we can.

    Thank you ๐Ÿ™‚

    #36746

    Alexander
    Member
    Post count: 4

    Hello Nayem, I think i am having a similar problem! Let me try to describe it in detail:

    I purchased the Single Site license and activated it in my test installation, everything worked fine so far. I ran into some problems with the wordpress installation (unrelated to WP User Frontend Pro) and had to set up a new wordpress installation to start from scratch.

    I deleted the license in the old installation to by navigating to User Frontend -> Updates -> Delete license. I then deactivated the plugin. I assumed this would “free up” my license and allow me to activate it in the new wordpress installation. However when I try to enter email and license key i receive the error “WP User Frontend Error: Pleae activate your copy”. My dashboard on wedevs.com shows me I have 0 Activations remaining.

    How do i release the license from my old wordpress installation to use on the new one?

    #36748

    Nayem
    Moderator
    Post count: 6480

    Hello Alexander,

    Please contact us with by using this contact form- http://wedevs.com/contact/ for license activation problem.

    Thank you ๐Ÿ™‚

    #36752

    Alexander
    Member
    Post count: 4

    Hello Nayem,
    which form should i use? The Pre-Sales Question or the License Activation Problem? It seems obvious but when i pick the License Activation Problem form, there is no field for me to detail my problem. I fear no one will know what the issue is ๐Ÿ˜‰

    *edit: nevermind i will get creative and detail my issue on the wp landing page

    #36781

    Nayem
    Moderator
    Post count: 6480

    Hello Alexander,

    You should use license activation problem option. You have used your license in test installation and for that you are not able to activate the license again in another site. You can use the license once in a time. We will deactivate your license for the site where you used it. After deactivation you can use that license again. You can read this doc- http://docs.wedevs.com/please-activate-copy/ for more details about activation problem.

    Thank you ๐Ÿ™‚

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