Sandbox: Payment is completed but order status is pending

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This topic contains 21 reply and 3 voices, and was last updated by roderswiss 9 years, 8 months ago
Viewing 15 Posts - 1 through 15 (of 21 total)
Author Posts
July 14, 2014 at 5:49 pm 23523
roderswiss Hello guys, I've been running some tests and seems like I can't understand why status is still pending on an order even though the payment is successfully processed by PayPal. Shouldn't it be automatically updated to status Completed when payment is successful? Looking forward to hearing from you. Regards Rodrigo
July 15, 2014 at 2:05 pm 23593
Sekander Badsha Sekander Badsha

Hi Roderswiss,
Please login to the admin panel and navigate to WooCommerce -> Orders and see what is the order status in the backend. And let us know.

July 15, 2014 at 7:33 pm 23617
roderswiss roderswiss

Hello Sekander,

status in the back-end is Pending too. After a while it goes to Cancelled even though the payment was successfully made.

Looking forward to hearing from you.

July 17, 2014 at 11:43 am 23689
Sekander Badsha Sekander Badsha

Hi Roderswiss,
If the order status in backend is pending too, it means WooCommerce is not getting the response from PayPal. Please contact WooCommerce Support.

July 17, 2014 at 6:08 pm 23723
roderswiss roderswiss

Hello Sekander,

this is just happening when I use PayPal Adaptive payments which I guess is the Dokan integration of it.

When I use normal PayPal payment method (express checkout) it work just fine.

Please do not mark it as resolved as it’s not.

Looking forward to hearing from you.

July 21, 2014 at 1:03 am 23824
roderswiss roderswiss

3 days form your last reply. Any news?

Just run up some tests (live mode) and is still not working. I’ve tried to configure the Paypal automatic URL response after purchase but it did not work. (It’s a configurable option in PayPal account where you input a URL response for woocommerce so it can identify that payment was successfully processed. I guess it does not work when adaptive payments are being made)

Need help guys.

Thanks.

Rodrigo

July 21, 2014 at 1:38 am 23826
Mahi Mahi

Assigning original developer in this issue. Please provide us your paypal login criteria in private reply here ( http://wedevs.com/support/topic/big-problem-paypal-adaptive-payment-is-failing-when-going-live/#post-23825 )

so sorry for inconvenience.

July 22, 2014 at 4:09 am 23908
roderswiss roderswiss

Sorry but what do you mean by paypal criteria?

July 22, 2014 at 6:16 am 23911
Mahi Mahi

Hi there,

It seems like there are some issues with latest Woocommerce and add-on. Dev team workign on it and will update soon.

July 22, 2014 at 6:36 am 23913
roderswiss roderswiss

Ok. Looking forward to hearing from you guys.

July 22, 2014 at 3:32 pm 23952
Mahi Mahi

just tested and it is working fine at our end! It seems like a known issue for woocommerce. When you set payment gateway on live status it works fine.

else, you may try this way:

set up IPN –
1. Paypal
2. Profile
3. Seller Settings
4. Update IPN Preferences
5. According to WooCommerce you have to use this URL with your website in the example area, for the IPN: http://example.com/?wc-api=WC_Gateway_Paypal

July 22, 2014 at 6:09 pm 23964
roderswiss roderswiss

Hello Mahi, as I told you before I’ve done that (http://wedevs.com/support/topic/big-problem-paypal-adaptive-payment-is-failing-when-going-live/) and it didn’t work.

I’ll try once more to see if by any chance it will work.

I’ll let you know.

July 22, 2014 at 6:17 pm 23965
roderswiss roderswiss

Still not working… Configured it as suggested both by WooCommerce and you.

July 22, 2014 at 6:19 pm 23966
Mahi Mahi

whats about regular paypal? can you try with regular paypal gateway (which comes with woocommerce) and see if same thing happens or not?

July 22, 2014 at 6:31 pm 23968
roderswiss roderswiss

Just tried and it didn’t work too.

July 22, 2014 at 6:39 pm 23969
Mahi Mahi

Thats what i was wondering. There must be an issue with either your server environment or Woocommerce settings or your paypal account.

Sorry, we can’t help you out more further on this. Check this from Woo : http://docs.woothemes.com/document/paypal-standard/

Ask their support first.

Viewing 15 Posts - 1 through 15 (of 21 total)