Home Forums Theme Support Dokan Sandbox: Payment is completed but order status is pending

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This topic contains 21 replies, has 3 voices, and was last updated by  roderswiss 4 years, 10 months ago.

Viewing 15 posts - 1 through 15 (of 22 total)
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  • #23523

    roderswiss
    Member
    Post count: 63

    Hello guys,

    I've been running some tests and seems like I can't understand why status is still pending on an order even though the payment is successfully processed by PayPal.

    Shouldn't it be automatically updated to status Completed when payment is successful?

    Looking forward to hearing from you.

    Regards

    Rodrigo

    #23593

    Sekander Badsha
    Member
    Post count: 2067

    Hi Roderswiss,
    Please login to the admin panel and navigate to WooCommerce -> Orders and see what is the order status in the backend. And let us know.

    #23617

    roderswiss
    Member
    Post count: 63

    Hello Sekander,

    status in the back-end is Pending too. After a while it goes to Cancelled even though the payment was successfully made.

    Looking forward to hearing from you.

    #23689

    Sekander Badsha
    Member
    Post count: 2067

    Hi Roderswiss,
    If the order status in backend is pending too, it means WooCommerce is not getting the response from PayPal. Please contact WooCommerce Support.

    #23723

    roderswiss
    Member
    Post count: 63

    Hello Sekander,

    this is just happening when I use PayPal Adaptive payments which I guess is the Dokan integration of it.

    When I use normal PayPal payment method (express checkout) it work just fine.

    Please do not mark it as resolved as it's not.

    Looking forward to hearing from you.

    #23824

    roderswiss
    Member
    Post count: 63

    3 days form your last reply. Any news?

    Just run up some tests (live mode) and is still not working. I've tried to configure the Paypal automatic URL response after purchase but it did not work. (It's a configurable option in PayPal account where you input a URL response for woocommerce so it can identify that payment was successfully processed. I guess it does not work when adaptive payments are being made)

    Need help guys.

    Thanks.

    Rodrigo

    #23826

    Mahi
    Member
    Post count: 1555

    Assigning original developer in this issue. Please provide us your paypal login criteria in private reply here ( http://wedevs.com/support/topic/big-problem-paypal-adaptive-payment-is-failing-when-going-live/#post-23825 )

    so sorry for inconvenience.

    #23908

    roderswiss
    Member
    Post count: 63

    Sorry but what do you mean by paypal criteria?

    #23911

    Mahi
    Member
    Post count: 1555

    Hi there,

    It seems like there are some issues with latest Woocommerce and add-on. Dev team workign on it and will update soon.

    #23913

    roderswiss
    Member
    Post count: 63

    Ok. Looking forward to hearing from you guys.

    #23952

    Mahi
    Member
    Post count: 1555

    just tested and it is working fine at our end! It seems like a known issue for woocommerce. When you set payment gateway on live status it works fine.

    else, you may try this way:

    set up IPN –
    1. Paypal
    2. Profile
    3. Seller Settings
    4. Update IPN Preferences
    5. According to WooCommerce you have to use this URL with your website in the example area, for the IPN: http://example.com/?wc-api=WC_Gateway_Paypal

    #23964

    roderswiss
    Member
    Post count: 63

    Hello Mahi, as I told you before I've done that (http://wedevs.com/support/topic/big-problem-paypal-adaptive-payment-is-failing-when-going-live/) and it didn't work.

    I'll try once more to see if by any chance it will work.

    I'll let you know.

    #23965

    roderswiss
    Member
    Post count: 63

    Still not working… Configured it as suggested both by WooCommerce and you.

    #23966

    Mahi
    Member
    Post count: 1555

    whats about regular paypal? can you try with regular paypal gateway (which comes with woocommerce) and see if same thing happens or not?

    #23968

    roderswiss
    Member
    Post count: 63

    Just tried and it didn't work too.

Viewing 15 posts - 1 through 15 (of 22 total)

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