This topic contains 1 reply and 2 voices, and was last updated by towhid 4 years, 2 months ago
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June 17, 2015 at 9:59 pm 52326
towhid We have a seller on our site who is requesting $68.30 from a sales total of $62, we are globally set to 65% so obviously this amount is incorrect, and the site should have prevented the seller from requesting this much to withdrawal. We tried to duplicate this with no success - the front end successfully blocked an attempt to request more than was available. Possibilities:
  • The seller's total is actually $105 and it's being reported incorrectly.
  • The system is glitching and letting sellers request more than is possible with the current seller percentage setting
  • Some other issue that might require further support
I can provide login details if necessary, but we'd like to get this fixed as soon as possible. Thanks!
June 18, 2015 at 6:11 pm 52399
towhid towhid

Hello Kevin,

Can you please send me screenshot of total report logs, seller’s total withdraw balance, seller’s order report etc. I need to examine the report which will help you to find out an actual solution.

Thanks

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