Home Forums Theme Support Dokan Seller able to request more than the Seller Percentage

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This topic contains 1 reply, has 2 voices, and was last updated by  towhid 3 years, 11 months ago.

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  • #52326

    Kevin
    Member
    Post count: 46

    We have a seller on our site who is requesting $68.30 from a sales total of $62, we are globally set to 65% so obviously this amount is incorrect, and the site should have prevented the seller from requesting this much to withdrawal. We tried to duplicate this with no success – the front end successfully blocked an attempt to request more than was available.

    Possibilities:

    • The seller's total is actually $105 and it's being reported incorrectly.
    • The system is glitching and letting sellers request more than is possible with the current seller percentage setting
    • Some other issue that might require further support

    I can provide login details if necessary, but we'd like to get this fixed as soon as possible. Thanks!

    #52399

    towhid
    Participant
    Post count: 4505

    Hello Kevin,

    Can you please send me screenshot of total report logs, seller's total withdraw balance, seller's order report etc. I need to examine the report which will help you to find out an actual solution.

    Thanks

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