Home Forums Theme Support Dokan seller cannot upload images to their seller pages

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This topic contains 3 replies, has 4 voices, and was last updated by  DM 3 years, 10 months ago.

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  • #38479

    Bill
    Member
    Post count: 4

    3 problems 1 praise:
    1 – I'm using a different computer because there is a 403 error when I visit the wedevs site from my computer. I did finally get a password retrieval allowing me access to my account so we're good there but I really don't understand why the 403 error is happening and why it's taking so long to fix. If you need my IP addresses again I'd be more than happy to share them via email or private message.

    2 – I do not understand this problem at all however, on my website at churches2churches.com when a seller tries to upload any kind of image (whether it's a banner or a product image) it refuses to upload the image. The image uploader works for admins but not for sellers. This is a big problem & I'm desperate for assistance.

    3 – I also need another license for Churches2Churches.com and the dokan theme it's on the same site but the above problems caused me to reload the entire theme and start from scratch.

    4 – I can't tell ya' enough how impressed I am by theme the funcionality, the looks, it's all amazing and I love it! If you could help me address these problems I would greatly appreciate. Thank you in advance for your time and your assistance. I really believe you have an amazing theme I just need your help getting these problems fixed. I've tried all the usual troubleshooting techniques with plugins, and permissions with no luck. Thanks again.

    #38486

    Ryan
    Member
    Post count: 59

    Hi Bill,

    To possibly help with you #2 – I experienced the same issue within previous versions. Not sure if this is the same problem you are experiencing, but my fix was:

    1. Navigate to WooCommerce > Settings > Checkout > to turn off SSL and save settings.
    2. Turn back on SSL and save settings once again.

    Hopefully that helps. Good luck! ๐Ÿ™‚

    #38535

    Nayem
    Moderator
    Post count: 6480

    Hello,

    Thank you @ryan for your suggestion.

    @Bill- You can check what @ryan suggested and please check for your file permission.

    – Do you want to purchase a new license or you are looking for deactivating your previous license?.

    #39931

    DM
    Member
    Post count: 30

    Having the same probelm, @ryan, did not fix it for me. ๐Ÿ™

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