Home Forums Theme Support Dokan Seller Dashboard not in Top Menu and seller status not active for new sellers

This topic is: not resolved

This topic contains 9 replies, has 2 voices, and was last updated by  Nayem 3 years, 11 months ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #51499

    Gary
    Member
    Post count: 39

    Hello, I am running Dokan Plugin and Child theme. I have recently updated and now when a new user registers to the site, their is no “Seller Dashboard” available in the top menu, and also when a new user registers as a seller they are not automatically activated to sell immediately, I have checked my settings and all is correct. I noticed other have been having issues too, could you please help me to resolve this?

    Kind Regards

    Gary

    #51501

    Gary
    Member
    Post count: 39

    I also forgot to mention, that when logged in as admin all is fine and ok. But when new user is registered there is the issues.

    #51570

    Nayem
    Moderator
    Post count: 6480

    Hello,

    Did you enable the option from Dokan->Settings->Selling option and enable –
    New Seller Enable Selling. Please check and let me know.

    THanks.

    #51624

    Gary
    Member
    Post count: 39

    Hello, Yep I've checked these settings. Also removed all other plugins.

    I am running a multisite, and I know the plugin is not made to support multisite, however until recently it was exactly how I wanted it and it worked fine.

    Ive discoved that if a user registers on the main site at http://www.mysite.com they are able to register and see seller dashboard, but now if they register at http://www.mysite.com/b the seller dashboard is not available and they are not automatically approved as seller, and even when I approve them they are still unable to see or use the dashboard on mysite.com/b.

    This was all ok until recently, sellers could open a store on multiple sites, seperate to each one which was perfect for what i was doing. Could you help me recover this?

    I even purchased your multi licence for this plugin as you will see, which was $499 thinking this was what it was for and as it worked previously I assumed this was what the plugin was for.

    Please Can you help or I will no longer be able to continue renewing the licence and will have to search for an alternative.

    #51679

    Nayem
    Moderator
    Post count: 6480
    This reply has been marked as private.
    #51714

    Gary
    Member
    Post count: 39

    My Licence is due for renewal soon, will you be introducing multisite to Dokan plugin soon? I won't be able to continue using Dokan if not. It was working fine until recently. It allowed users to create a store on each multisite separately which was perfect for what I was running.

    Thanks

    #51716

    Gary
    Member
    Post count: 39

    As the super admin I can see a seller dashboard option in the top menu on each multisite, and when I add a product it is added on that site too.

    If a new user registers as a seller on http://www.mysite.com they can also see the Seller Dashboard on http://www.mysite.com but not http://www.mysite.com/2, even if they register as a seller on http://www.mysite.com/2, but as I said the super admin can. How can I give my users the same power as admins to create and organise multiple stores without giving too much authority for security.

    I am willing to pay if you can help me resolve this issue, I don't think it would be too complicated as I mentioned everything was working fine before.

    Please help, my business is at steak.

    Kind Regards

    Gary

    #51746

    Nayem
    Moderator
    Post count: 6480
    This reply has been marked as private.
    #51834

    Gary
    Member
    Post count: 39
    This reply has been marked as private.
    #51934

    Nayem
    Moderator
    Post count: 6480
    This reply has been marked as private.
Viewing 10 posts - 1 through 10 (of 10 total)

The topic ‘Seller Dashboard not in Top Menu and seller status not active for new sellers’ is closed to new replies.