Home Forums Theme Support Dokan Seller PayPal address

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This topic contains 7 replies, has 2 voices, and was last updated by  Nayem 4 years, 1 month ago.

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #37067

    Carissa
    Member
    Post count: 15

    Hi! I know it may be for security reasons, but I want to make sure the seller has entered a PayPal address. I'm okay if they use their own personal address for the email field, but I can't tell from the User list nor from the Seller list if they entered their PayPal email address so they can get paid. I don't want to edit it, but I need to be able to check if they entered it before I approve their products. Thanks!

    #37138

    Nayem
    Moderator
    Post count: 6480

    Hello Carissa,

    Please describe me in more details. I did not get your point.

    Thank you 🙂

    #37150

    Carissa
    Member
    Post count: 15

    Please help – I don't know where to find the seller PayPal email address in Dokan. They sign up, enter their regular email address in the field, then forget to include or change to their actual PayPal address in their Seller Dashboard > Settings > Payment Method. Before approving their product, I need to see that they added a PayPal Email address in the payment method field. I don't need to edit it, but I need to be sure they set their account up correctly. I can't see the PayPal field from the Users list or Sellers list. Thanks!

    #37250

    Nayem
    Moderator
    Post count: 6480

    Hello Carissa,

    I am really sorry to say that you can not see the seller's paypal address
    from the user profile edit section.

    Thank you 🙂

    #37254

    Carissa
    Member
    Post count: 15

    I know this – that is my question – a mod or feature request so site owners know if the sellers are doing the right thing.

    Okay, then please tell me what happens in a live site when the seller has the incorrect paypal address or no email address? I am in sandbox mode but I cannot test it. But I do know my beta sellers are reporting that it is difficult to know to put or change their email in their profile… so they do not know to do it and I need to know what happens when they don't in a live site. Thank you.

    #37306

    Nayem
    Moderator
    Post count: 6480

    Hello Carissa,

    I will forward your feature request to our developer team. Hope they will think about this feature to implement in our next release.

    Thank you 🙂

    #37308

    Carissa
    Member
    Post count: 15

    Please tell me what happens in a live site when the seller has the incorrect paypal address or no email address? I am in sandbox mode but I cannot test it. But I do know my beta sellers are reporting that it is difficult to know to put or change their email in their profile… so they do not know to do it and I need to know what happens when they don’t in a live site. Thank you.

    #37315

    Nayem
    Moderator
    Post count: 6480

    If seller put the incorrect PayPal account then payment will transfer to the wrong account. And it is not difficult to change the email from the seller profile. Just they have to navigate to Dashboard-> Settings and change the e-mail for PayPal if that was wrong or incorrect.

    Thank you 🙂

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