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This topic contains 11 replies, has 3 voices, and was last updated by  Nayem 4 years, 2 months ago.

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  • #39426

    Neen Monty
    Member
    Post count: 72

    Hi, using the new state shipping options, I have entered in my prices and they seem to calculate correctly. But on the front end, they show incorrectly. They imply shipping is free, when instead the shipping costs should be calculated as per teh back end. see the image below:

    shipping

    On the shipping tab, it shows shipping as $0, but my default shipping is $15 so it should show $15. Shipping to Western Australia is an additional $20, so it should show $35. And shipping to ‘everywhere else' is the same as default shipping, so it should show $15.

    Can you please advise?

    thanks much
    Neen.

    #39519

    towhid
    Participant
    Post count: 4505

    Hello Neen,

    Can you please send me the image again. The image you have given to post is not showing.

    Thank You ๐Ÿ™‚

    #40419

    Neen Monty
    Member
    Post count: 72

    I'm sorry, I can't seem to add an image. You can go look at my site. Take a look at this product

    http://www.cellardooronline.com.au/product/burrundulla-2010-heritage-cabernet-sauvignon/

    Click on the shipping tab. You will see what I mean. Can you please let me know how to fix this, as customers are getting upset at wrong shipping prices. Thanks much

    Neen

    #40429

    Nayem
    Moderator
    Post count: 6480

    Hello Neen,

    Please provide your login details by using this form – http://wedevs.com/provide-login-details/. I will have a look what is going wrong.

    Thank you ๐Ÿ™‚

    #40701

    Neen Monty
    Member
    Post count: 72

    Done. thanks much
    neen

    #40822

    Nayem
    Moderator
    Post count: 6480

    Did not get your details yet. Please update the latest version of Doakn which is v2.1 and hope it will solve your problem.

    Thanks.

    #43546

    Neen Monty
    Member
    Post count: 72

    Hi, I have updated to V2.1, sorry about the delay in this. Unfortunately the problem still remains. Could you take a look please?
    thanks
    Neen

    #43549

    Nayem
    Moderator
    Post count: 6480

    Hello Need,

    Which problem is still there? Please prove a screenshot with details.

    Thanks.

    #43822

    Neen Monty
    Member
    Post count: 72

    Hi Nayen, you will see the link above in the conversation? I can't seem to add a screen shot – don't know how to get the image to work. But I hvae provided a link, that you can take a look at. Here it is agian

    http://www.cellardooronline.com.au/product/burrundulla-2010-heritage-cabernet-sauvignon/

    Click on the shipping tab and you will see the shipping is listed as free, when it is not free, it is $15 and an additional $20 for WA. could you please look into this urgently? I am getting customer complaints, with htem thinking the shipping is free.

    thans much
    Neen

    #43838

    Nayem
    Moderator
    Post count: 6480

    Hello Neen,

    You did not set shipping method as Dokan shipping. Please navigate to WooCOmmerce->Settings->Shipping. You will get Dokan shipping option there. You have to enable Dokan shipping. After doing that you have to select the shipping method as- Dokan shipping. Please check the screenshot-

    #43849

    Neen Monty
    Member
    Post count: 72

    thanks much.

    #43850

    Nayem
    Moderator
    Post count: 6480

    You are always welcome. I am marking this topic as resolved.

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